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Rose Pest Solutions
Rodent Pest Control Service, Bug and Insect Pest Control Service, Bird and Bat Pest Control Service,
About us
Rose Pest Solutions has been providing premier family and pet friendly solutions to homeowners and business owners' pest control needs for over 160 years. With 12 locations throughout Wisconsin, Illinois, Indiana and Kentucky, our staff are specially trained and certified bed bug and termite experts, mosquito experts, rodent control pros and so much more. Trusted for generations, we treat our customers the way we want to be treated. Realtors, property managers, food industry businesses, hospitality industry businesses and homeowners across the Midwest rely on Rose's historical family business for superior results when it comes to inspections, IPM programs for businesses, and solving tough issues.Trusted for generations, we treat our customers the way we want to be treated. We pride ourselves on building long-lasting relationships with our employees and customers. Realtors, property managers, food industry businesses, hospitality industry businesses and homeowners across the Midwest rely on Rose for superior results when it comes to a pest inspection, termite inspection, IPM prevention programs, commercial pest control and solving tough issues.
Business highlights
165 years of experience
Services we offer
IPM services, Structural pest control, VA Loan WDI Reports, bed bug control and prevention, commercial business plans, crawling & flying/stinging insect control, educational resource and more., insect identification, inspections, mosquito prevention, preventative maintenance programs, rodent control, termite control and prevention
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.432 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 13% | ||
| 6% | ||
| 0% | ||
| 9% |
Showing 1-25 of 32 reviews
Jordan E.
Apr 2017
Horrible! I would like my money back. Customer service representative was extremely rude the few times I called asking about the package I had purchased, and scheduling of my first appointment. She made the comment that they didn't like working with Angieslist as it was just an email confirmation that someone purchased a package and they were unsure what type of package Angieslist sold me. I called asking if I needed to be there for the appointment and to confirm my appointment on 4/14 as I was unsure if indoor and outdoor spray would occur during my appointment, the response from the company was "of course I needed to be there, why would you ask that". Had a scheduled appointment at 3PM Friday, 4/14. I left work early to meet the exterminator, at 3:15 I called the office asking for an ETA, again the representative was rude, put me on hold and told me the exterminator was 25 minutes out. No call saying they would be late, the lack of communication from this company has put a bad taste in my mouth. There are too many other pest control companies in the area that I would rather give my money to. I did end up speaking to the manager, Brian Mitchell who did apologize for the issue but offered no real help to the immediate matter. In speaking with Brian when I asked if I rescheduled if they would actually show up the next time was "of course we won't". This company is a joke.
Response from Rose Pest Solutions
"[Member Name Removed], I am so sorry to hear that all of this has happened and we have not even been able to perform a service for you yet. Believe me, this is not the norm and not how we intend our first impression to come across. Phone calls, your account, and your voucher purchase details have all been reviewed for quality assurance. I have to defend our staff in that some of the things you mention were not in fact said. Although no preferred schedule dates/times were chosen on your purchase, I do have record of several attempts to reach you to schedule this service. You should have been notified when our technician was running beyond 15 minutes late. We're very sorry this didn't happen. That protocol is being reviewed with everyone, as is our customer service. At this point, [Member Name Removed], we want you to know that we want to make things right. What will it take? Could you please discuss this with Brian? He called you numerous times to try and talk to you! Thanks very much for your feedback. I hope we can work things out! Janelle & All of Us at Burr"
Edward S.
Mar 2017
Burr's employee found and plugged one entry point and placed a number of bait stations in various places around the basement. To date the mice are still eating the bait I use and dying. They may be mice that were already in the house when the entry point was plugged. I hope so. It is probably too soon to be certain that the treatment was unsuccessful but I fear that the problem is still with us. I contracted with Angies List for this service and when I had not heard from anyone for over a month I called Angies List and asked for a refund. My request was refused because it had been over a month. I don't know whether the problem was with Angies List or Burr but it left me unhappy with both organizations. I then told Angies List to see if they could get Burr to fulfill the contract which they did.
Response from Rose Pest Solutions
"Hi there [Member Name Removed]! Thank you for your business and for your feedback. Your satisfaction is important to us! I'm sorry to hear you've been battling these mice for quite some time. Having worked in this industry for many years, I will say that curing a recurring rodent issue is a process that far surpasses what Angie's List's voucher included. Our rodent exclusion deal specifically states that it's for preventative purposes and would include a certain amount of equipment and minor gap/crevice sealing. According to the technician's notes on your work order, the pre-existing rodent population warranted control measures beyond the bullet points on the voucher. I'm so sorry there was a misunderstanding about the coverage. The solution we normally recommend for a rodent scenario just like yours would actually be our quarterly service, called Healthy Home Maintenance Gold. You only pay for 4 visits and if activity occurs in between then it's on the house for us to come back out to take care of the situation. We include general household insect control with that level of the program and it would provide routine maintenance to make sure no gaps were missed! If this is something you'd be interested in, we can waive the initial fee since you already paid through this voucher. Please let us know if we can do this for you. Again, thank you for your business and for taking time to write to us. It means a lot! Best Regards, Janelle & All of Us at Burr"
Lyn O.
Dec 2016
I was very happy with the results. We no longer have issues with box elder and japanese beetles coming in our house. They came when scheduled and did the job quickly and thoroughly. The person they sent was pleasant and explained what he was doing and why. I would definitely hire them again.
Response from Rose Pest Solutions
"Hi [Member Name Removed]! Thank you so much for your business and for your feedback. I'm so glad we could be there for you! The treatment makes such a HUGE difference, doesn't it?! We hope you and your family have a lovely holiday season and if you need anything at all, please don't hesitate to reach out. Best Regards, Janelle & Your Friends at Burr"
Jesse T.
Nov 2016
They guy was very nice and very helpful. He checked a couple things that we really hadn't planned on and we were grateful for that. We had thought about signing up for a year service with with them and talked with him about it. They have, like, a healthy house plan so that they can come out every so often. When I called it because it should have been more for the healthy house and he said he would write it up and the office would call. Nobody ever called so I called them to pay for it with a credit card and he told us that it was like a $170 and I said no it's got to be more than that because you signed up for the healthy house. She said I see nothing on here where it says you've signed up for that. I said I think you need to talk to the guy that was here. She said there are no notes so therefore you're not part of the plan. I was not happy with her response.
Dorothy S.
Aug 2016
They were great! Quick response. Knowledgeable and professional staff. Did a great job!
Response from Rose Pest Solutions
"Hi [Member Name Removed]! Thank you so much for your business and thanks for your thoughtful review too! We really appreciate it. If there's anything else at all we can help with, let us know! Thanks and take care, Janelle & all of us at Burr"
Stephen F.
Jun 2016
unknown
Response from Rose Pest Solutions
"Thank you for your business! :)"
Kristin G.
Jan 2016
unknown
Response from Rose Pest Solutions
"Hi [Member Name Removed]! Thank you so much for your business and for your review! Is there anything else we can help with? Please don't hesitate to reach out if you need anything at all. We're here for you! Kindest Regards, Janelle & Your Friends at Burr"
Margaret H.
Dec 2015
unknown
Response from Rose Pest Solutions
"Hi [Member Name Removed]! Sorry I'm just now seeing your review. Angie's List hasn't been notifying me of reviews that get posted. Is there something more we can do to make you more satisfied with the service we've provided for you thus far? Please don't hesitate to message me in the business center here if you have more comments about your review. Otherwise, I'll have someone reach out to you tomorrow to check in and discuss if there's anything more we can do for you! Kindest Regards, Janelle & All of Us at Freeport/Burr Pest Control"
Eri L.
Nov 2015
unknown
Response from Rose Pest Solutions
"Hi [Member name removed] Thanks so much for your business. We appreciate your review too! I'm so glad Matt was able to pinpoint where those critters were getting in. Knowing is half the battle with mice for sure. Sorry about the repair work. When it comes to structural repairs, especially if the areas in question are gaps larger than the size of a quarter, we recommend hiring a general contractor or at the very least we'll tell you what you can pick up if you choose to do it yourself. Reasons have to do with licensing and the scope of work. Pest control is very different from construction, after all. :) Anyways, I hope you have a wonderful mouse-free holiday season and please don't hesitate to give us a call if you'd like to talk to Matt about anything further. We're here for you! Best Regards, Janelle & All of Us at Burr"
Sharon E.
Apr 2015
unknown
Response from Rose Pest Solutions
"Hi [member name removed] Thank you so much for your business and for taking time to write a review for us too! It really means a lot to us. I've shared your note with our whole team and you've made your technician's day. We're so happy we could help give you that peace of mind. Please don't hesitate to reach out if anything pops up. We'll be here for you! Enjoy your spring season! See you next time. Best Regards, Janelle & Your Friends at Burr"
Betty H.
Apr 2015
unknown
Response from Rose Pest Solutions
"Hi [member name removed]! Thank you so much for your loyal business. We're happy to help keep those critters at bay each year on your property. We appreciate you taking the time to review your experiences with us and look forward to seeing you next time we visit! Until then, take care! Best Regards, Janelle & All of Us at Burr"
Katherine W.
Mar 2015
I'm writing this as a warning. During the original visit they ask you to sign a contract for 3 visits. They come out whether you have a problem orbit with the subsequent visits. They will come out whether you e ok'd the date or not which means you only get the outside taken care of and it the inside. They come when you've made it clear that you have an extremely ill child and do not wish them to bang on your door in the morning. They come out if you have not paid the bill and then call, text and send so many bills their postage could have paid for the service. They are pests themselves when it comes to business. And no- they couldn't determine at the first visit where the mice were getting in.
Response from Rose Pest Solutions
"[Member Name Removed], I'd like to first of all thank you for your feedback. It sounds like we haven't done a very good job explaining things thoroughly. I want to make sure you know that we're not the type of company to bind folks to contracts. We have discounted programs with year long guarantees, but they're purely an option to save you money. I'm so sorry you felt this was a obligation! That's not how we do business at all. Regarding the service itself, we try to see our customers as much as possible. We'll perform exterior services on a routine schedule if it's what our customer wants, but we like to see our friends and customers. We're old fashioned in that we put the personal touch into everything we do. We probably felt bad you were tied up with an I'll child but didn't want your guarantee to become voided due to nonpayment or no response. We care about our customers. In no way did we mean to disturb you. We just wanted to talk to you in person. If we had that opportunity, we would have known about the persistent rodent activity after our initial attempt to pinpoint entry points. Rodents can be very elusive and tricky. More than one visit helps us measure activity, monitor pattern, etc. I apologize things didn't seem to go the way you expected. This was all due to the inability to speak with you! We wish you'd give us an opportunity to show you why we are experts in what we do! Please don't hesitate to contact us if you would like to start again. We'll be here! Best regards to you! Janelle and all of us at Burr"
Dena F.
Sep 2014
unknown
Response from Rose Pest Solutions
"Hi there! Thanks so much for your review! I'm so happy things are working so well to keep the creepy critters at bay! Please don't ever hesitate to reach out if you need us. We're here for you! Thank you for your business. :) Sincerely, Janelle & All of Us at Burr"
Diane M.
Sep 2014
unknown
Response from Rose Pest Solutions
"Hi (Member Name Removed)! I remember you!! It's nice to hear from you! Thank you so much for your business and for your feedback. It truly means a lot to us to have customers like you. :) We're happy to help whenever you need us. Til next time, take care! Kind Regards, Janelle & All of us at Burr"
John M.
Sep 2014
unknown
Response from Rose Pest Solutions
"Hi (member name removed)! I'm so glad we were able to help get those mice under control! We really appreciate your review and your business. Please don't hesitate to reach out if you see more activity or if you need our help for anything else!! Until next time, take care! Best Regards, Janelle & All of us at Burr"
Caleb K.
Jun 2014
The provider came and sprayed our house (interior and exterior) for bugs/pests/bees/ants/etc. We went on a service plan that offered 4 treatments a year for around $125. The great thing about this plan is that if you needed them for ANYTHING during the year they would come back for free (no questions asked). This came in handy last year as we had a number of issues with bee and wasp nests; flying insects, etc. The guy who serviced us was great. Over time you came to know him and trust him. I'm sure that is the goal because when we canceled our service (due to budget challenges) we felt bad doing it because of our friendly and very skilled service man. The service was professional and effective. If we had more money we would have continued our yearly service.
Response from Rose Pest Solutions
"[member name removed], We can't thank you enough for the loyal business you were able to give us last year and for your time in reviewing your experience with us. It means the world to us to have customers like you. We're of course sad that the circumstances are as such and we can't see you more often. But, we'll of course always be here for you if someday you're able to connect with us again. You're absolutely right in saying the way we do business goes beyond just a service. Our customers are our friends, just like you! We wish you the best and look forward to the chance to connect with you again in the future! Kindest Regards, Janelle & Your Friends at Freeport Pest Control"
Julia M.
May 2014
unknown
Response from Rose Pest Solutions
"Hi [member name removed]! Thanks so much for your review! It means a lot to us. You're definitely in good hands with Randy taking care of those rodents. Randy's been with us for years and has even received our corporate-wide award for "Technician of the year"! We're so happy we could help and will of course be here for you in the future if you need us again. :) Take Care, Janelle & All of Us at Burr"
Betty H.
Apr 2014
unknown
Response from Rose Pest Solutions
"Hi [removed members name]! Thank you so much for your review! It means a lot to us. We're happy we were able to help with the mouse issue and will be here for you if you need us in the future! We appreciate your business! Take care. Kind Regards, Janelle & All of us at Burr"
Kate L.
Dec 2013
We just moved into our home and there were a lot of insects (millipeds, box elder bugs) and a dead mouse that was found. So i called up and the woman on the phone said they would check and spray all inside and outside the home. We had a continual pest service at our last home so I had knowledge of what to expect, especially on a first visit. They also said they would check for mice. The man showed up on time then was here about ten minutes. All he did was spray the windows and doors for the insects. He never even checked the kitchen for mice even though that is where I said they were. He also said that they did not do outsides during the wintertime but we could have them come back in the spring if I wanted to get down the wasp nests and such. Then he left. That night, guess what?, I found a mouse. I called the company the next day and asked for a manager. I told the manager that I felt he did not do a very good and thorough job. The service man was also not very professional. The manager said that he would send someone out on Friday at 3, I also felt the manager was not very professional. By 4 on Friday, I called the company and the person said they would have someone call right back to let me know what was going on. I have yet to hear from them three weeks later...
But of course they billed me.
But of course they billed me.
Response from Rose Pest Solutions
"[member name removed], Thank you for taking time to let us know what happened. I'm glad you said something so we could get this resolved for you. What you've experienced is definitely not how we normally do business and I want to thank you for allowing us to come back and fix the problem at no cost to you. After researching what had taken place, we apologize for the lack of proper communication. Measures are being taken to improve customer correspondence in general. Although the snow played a factor in what we were able to complete at the time of your service, communicating these things to you properly would have alleviated misunderstanding. For this, we apologize as well. We hope that after coming back to fix what was incomplete at the time of your service has given you some peace of mind. Thank you again for the chance to correct our sub-par performance. We sincerely appreciate your business and look forward to serving you in the future. Best Regards, Janelle & All of Us at Burr"
Dennis B.
Aug 2013
Inspected the house and made a recommendation with a quote.
Upon acceptance spraying commenced immediately and was completed within 1 hour.Response from Rose Pest Solutions
"Hi [member name removed]! Thanks very much for your review! We try to make it as easy as possible to get the job done right on the spot. We're grateful for your business and will be here for you if you need us in the future! Best Regards, Janelle & All of us at Burr"
Scott J.
Jul 2013
As told, took some time, but no sign of said ant problems within stated time frame.
Response from Rose Pest Solutions
"Hello! Thank you for your review. And thank you for your business! I'm glad we were able to help with the ants. Can we do anything else for you? We'll always be here if you do need us. :) Kind Regards, Janelle & All of Us at Burr"
Steven P.
Jul 2013
I made the initial call on Friday, July 5th, and a service professional was at our home before noon on Saturday, July 6th. He confirmed that we had carpenter ants, discussed their habits in detail, answered our questions, and offered us a plan of action. He carried out the treatment plan immediately. We will receive a call in a month to schedule a follow-up visit. We were very pleased with the service call and impressed by the knowledge of the technician (I believe his name is Thad). We will not know if it was successful for a few weeks, but we appreciate the promptness and professionalism of Burr Pest Control.
Response from Rose Pest Solutions
"Hi [member name removed]! Thank you so much for taking the time to write about your experience with our company. It means a lot! I'm so glad Thad could be there to help you right away. Carpenter ants are definitely no fun to deal with, considering the damage they can do. You're in good hands with Thad. I'm confident we'll get this problem nipped in the bud! Thanks very much for your business! We'll talk to you soon, I'm sure. :) Best Regards, Janelle & All of Us at Burr"
Kathy T.
Jun 2013
The person on the phone was great and knew exactly what we needed. Set up for a few days later. They were prompt and courteous and professional. I highly recommend this company.
Response from Rose Pest Solutions
"Hi [member name removed]! Thank you so much for taking time to share your review on Angie's List. It means a lot to us! We're grateful for your business and so glad we could help with the boxelder bugs. They get SO BAD sometimes! We'll always be here for you if you need us in the future. Best Regards, Janelle & all of us at Burr"
JOEL F.
Nov 2012
I have used them for years. They do excellent work.
Response from Rose Pest Solutions
"Hi Member! Thanks for taking time to write a review for us! We really appreciate all the years you've had us taking care of your pests! We'll be here for many more years to come. Thanks for being such a wonderful customer! Best Regards, Janelle & All of us at Burr"
Erin S.
Nov 2012
unknown
Response from Rose Pest Solutions
"Customer, Thanks for your words. Sometimes pest situations are super time sensitive. We totally understand that! We're glad we could be there for you right away and will be here if you need us in the future. Take care, Janelle & your friends at Burr"
Licensing
State Contractor License Requirements
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FAQ
Rose Pest Solutions is currently rated 4.4 overall out of 5.
Rose Pest Solutions accepts the following forms of payment: CreditCard
Yes, Rose Pest Solutions offers free project estimates.
No, Rose Pest Solutions does not offer eco-friendly accreditations.
No, Rose Pest Solutions does not offer a senior discount.
No, Rose Pest Solutions does not offer emergency services.
No, Rose Pest Solutions does not offer warranties.