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"this id the 2nd time that i use Roto rooter and both time the done the job in a timely manor and he told me what he was doing. he was on time and polite and professional, and yes i will hire then again, Thank you. Mike F. "

"This company is outstanding. I can not sing them enough praises."

"My experience was great with this company until today. They came out at the end of September, messages I have is September 25th, but not 100% sure on the actual date they came out and completed demo. Long story short, we had a bad experience with our insurance adjuster at our insurance company. Keep in mind, that I had kept Grant informed every step of the way of this process. The lady that was helping us was either fired or quit, which delayed our claim being approved. We waited a couple of weeks, trying to get in touch with our adjuster to see what was going on. We were finally assigned a new adjuster. I had to send her everything as she didn't have any of the documents/pictures/information on the claim. I let Grant know that we were assigned a new claims adjuster and that they stated it was approved. The insurance company just had to wait for them to sign off. This was Thursday, November 7th. Yesterday, November 12th, I was able to finally sign the docs with the insurance company. They stated we would have the check 5-7 business days. Again, I let Grant know via text of all this communication. Today, he called me and was extremely aggressive on the phone. Stating that I am past due 30 days and that I need to pay him immediately. Stated there is interest on my invoice that I need to pay. I wasn't aware that I would be charged interest, or I would have paid Rapid Dry a long time ago. The way he spoke to me on the phone would bring the negative side out of anyone that he talked to this way. He stated that he was extremely busy and that he had taken over 2K phone calls and didn't know if he had talked to me or not. My issue is that I have been communicating with him this entire time that we were having issues with our insurance company, and he didn't say anything about the invoice accumulating interest. I have text messages showing that I have been keeping him updated on the status of the claim. I will never use his company again nor will I EVER refer them to anyone. Not because of the work that they did, because this was good, but merely due to how he spoke to me and how aggressive he was on the phone when he just called me. Grant literally was screaming at me. After 10 minutes of a phone call with someone yelling at you and being aggressive, I think about anyone would react to this. I am extremely taken back at the way he handled himself and represented the company in the way he called me and how aggressive he was."

"OUTSTANDING, did the job in 2 days when promised 3, cleaned up after himself and did exactly what was asked for. Wrote out a detailed estimate of each items' cost (requested) and reduced prices on some things he had estimated that weren't needed. He ensured all items were done to code and completely reconfigured the main floor bathroom plumbing, which was very aged. All items installed neatly and to perfection any OCD Person (like myself) would appreciate. Would hire again in a NY minute!"

"We cannot say enough good things about this company and the employees who represent it. We've used them for 12 years and they are very consistent: Always prompt and responsive; always fairly priced; always unfailingly polite; trustworthy. They stand behind their work (we have experience with this! You wouldn't believe what they had to do to stand behind a manufacturer's defect that had nothing to do with them...) If every company was this good think what a great world it would be!"

"Mel is a drain artist. He loves his work and he is the best there is."

"The water line replacement went much better than I imagined. The company was prompt and completed the work within 48 hours. As part of the repair, the associate convinced me to purchase a maintenance package. The package reduced the total cost of the job and basically paid for itself. My issues with this company really began when I scheduled the AC maintenance. I was told that technicians would be coming between 8-11. At 11 no one showed up yet. I called and was told that the window for service was 8-12, which was not what I was originally told. I had to reschedule. On the second attempt for service I chose the window of 8-12. At 11:00 a costumer service rep called me and said the technician would arrive closer to 12:30 due to some emergency calls. At 1:40 I called customer service and was told the technician was still in another job. They again mentioned that there were several emergency jobs and that they were down a technician. I completely understand that emergencies can crop up. However this company does not appear to be very accommodating or forthright; you work on their schedule and better not have anything more important to take care of while you wait all day for them to show up."