Spengler Plumbing, Heating and Cooling
About us
Serving the community for over 45 years. Heating, Cooling, and Plumbing Company also providing water treatment and remodeling services and products. We use upfront pricing, never overtime and provide 24 7 services. Founded in 1971 by Syd Spengler, Spengler Plumbing, Heating and Cooling has been a five star rated service company for the past 45 years. Headquartered in O’Fallon, Illinois, The Spengler Company services the entire metro-east including communities like Belleville, Edwardsville, Troy, Highland, Collinsville, Waterloo, Columbia and more. When customers need us we are there: 24 hours a day, seven days a week. That is not something everyone can say. The safety of our homeowners is of our utmost concern, which is why every employee is drug tested and background checked.
Business highlights
Services we offer
Air Conditioner, Clogged Drains, Clogged Sewer, Cooling, Decks & Sunrooms, Furnace, Geothermal, Heat Pumps, Heating, Installation & Repair, Kitchen & Bath Remodeling, Leaky Faucets, Plumbing, Showers, Water Heater, Water Treatment
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
59% | ||
16% | ||
5% | ||
13% | ||
8% |
We did sign up for annual maintenance.
We declined, called another heating/air guy who checked our furnace and made miner fixes - all for under $300. Two years later and the furnace (which is indeed 13 years old) is still fine. So is the air conditioner.
Didn't like the Spengler tactics - seems they were trying to take advantage. Will never call them again.
It went excellent. We have used Spenglers in the past for a complete Water Heater replacement, their office staff are spot on, their field techs are professional, personable and knowledgeable. They arrived on time, I was notified by the office when they were on the way, they made their scheduled arrival, and the entire job took less than 4 hours. The quality of materials is outstanding, the lines were all soldered in without any leaks, and the technician even took the time to show me how the new faucet could be tightened if leaks appear later on. This job is now two months complete and I have no leaks, and I can (finally) wash the cars and water the front flower beds without hauling hose or buckets. Awesome job for the Spengler's team!
made several calls no answer 4th call spengler plumbing answered (dispatcher) referred me to service man
Serviceman called back I explain the circumstance's to him he states he needs 125.00$ to come to house
I gave him my credit card he charges the 125,00$ then proceeds with a sales pitch about how much cheaper a monthly fee for
their service would be, I declined.
Serviceman arrives looks over situation calls me back states it will be 701.00 to clear sewer line that has a outside house access
Tenants can not use toliets or showers serviceman is aware of the situation I am in and I tell him to proceed
His total labor time was about an hour
will never use them again
Prompt, professional and completed the work in a timely manner. We had a couple of options for resolution of this leaky faucet problem and while neither was a "bargain" (plumbing, electricity, appliance repair, etc. are seldom low cost items), we appreciated the time he took to explain to us the problem, the consequences of doing nothing and our options. In the past we have had repair services perform a job and not discuss cost or options with us before proceeding.
We will go with Spangler again if (when) the need arises.
Through all my interactions with them, I was calm and polite. Here's a summary of what happened: I arrived at my house early one evening and the furnace was not functioning. Temperatures outside were sub-zero, and it was barely above freezing in my house. I immediately called Spengler, and the customer service representative said she would have someone come out as soon as possible, but it may be several hours. The technician, who I had not met before, arrived as promised and tried to diagnose the problem and repair the furnace in the basement. During this process, he caused the thermostat upstairs to catch on fire. Luckily we discovered what happened before too much damage had been done. The fire destroyed the thermostat and charred the wall. It also filled the house with acrid smoke (think burning plastic), and I had to open the windows and doors to the cold to air house. I think the technician was as shocked about it as I was because he quickly wrote up an order identifying a bad control board and a bad thermostat (!) as the problem, and he tried to upsell me a $3200 service plan while standing in my hazy freezing house. He said he would get the parts ordered, and the furnace would be repaired as soon as possible.
Obviously a mistake was made. When I called Spengler early the next morning about what had occurred, the customer service representative was helpful, as usual, and said the service manager would call me soon. My credit card was charged $500 for the new part. By that afternoon, she appeared to be as frustrated as I was that the service manager hadn't contacted me. When he
finally contacted me, he was arrogant and rude. When I told him I already had the situation inspected by several professionals, he
agreed to repair the wall, replace the thermostat and have his senior technician come out and install the new part at no additional charge to me. The senior technician did arrive later that afternoon, and he declared the furnace unsafe and beyond repair. He could not determine what damage had existed beforehand and what damage the previous technician may have caused. The new part was useless. He contacted the service manager and told him so, and he implored the manager to give me a break on a new system. We agreed that the $500 I was charged would be applied toward the new system. At this point, I'm still trusting Spengler.
The sales guy arrived that evening and quoted a price of $10,713.65...that was giving me a break and applying all applicable discounts. The sales guy showed me all of this on a tablet, and I had to write down all the information myself. The next day, I got bids for comparable or better equipment from other companies that were $5350, $5632, $7522, and $7862. I called Spengler, told them I was not purchasing a system from them and to please refund my $500. The service manager contacted me and flat out refused to do so.
My wall was repaired over the next several days. I sent a letter asking for the refund. Over the next several weeks, I was told the customer service manager would contact me, but he never did and he never returned my calls (the customer service manager!). The operations manager called once and left a message saying if I wanted to discuss the situation I had to call him back in the next 10 minutes. I contacted my credit card company, and they immediately initiated a charge back to refund my $500 and said a penalty would also be issued to Spengler. That was the last I heard from them.... until a month later when I received one of those automated "Thank You" cards in the mail, with a picture of the technician who caught the thermostat on fire, thanking me for my business. The reviews mentioning high pressure sales tactics and overpricing happened in my case, too. The arrogant and awful management was also exposed. I never received an explanation or apology, only grief.
We provided the repairman with a Spengler $100.00 gift card.
The tech showed us a small I pad with a lot of difficult to read text. There was no paper copy of the bill. The tech was there for about an hour, made sales pitches for various items.
He asked us to sign the I-pad screen and then left.
Later we saw a charge on our American express account for $130. 24. We never received a bill of any sort and never any apparent credit for the gift card issued by Spengler.
I am not confident that the furnace was honestly appraised and serviced for the upcoming Season.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.