Get matched with top appliance salespeople in Gurnee, IL

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I recently purchased appliences from Abt Electronics, and the delivery and installation service provided by Alexander Garcia was nothing short of phenomenal. Alexander and his team arrived promptly, worked with incredible efficiency, and handled the installation with utmost care and precision. Alexander went above and beyond, patiently explaining the setup, answering all my questions, and ensuring everything was perfect before leaving. His professionalism, attention to detail, and friendly attitude made the entire process seamless and stress-free. Abt Electronics, thanks to Alexander’s outstanding service, has earned my highest recommendation and loyalty as a customer!"

"Mr. Keller was very helpful. He listened to our request and then advised us on the least expensive way to accomplish what we needed. He invited us to send information & photos of the item and got right back to us with his assessment of the sale potential, a ballpark estimate of value, and connected us to an auction business that could sell it for us. He did not charge us for his time at all. We could not be happier—he understood better than we did that we didn’t need full appraisal services and met our needs without charging us (though he certainly could have provided services that were unnecessary for our situation and charged us for them, and we wouldn’t have known the difference). This is the very definition of integrity and trustworthiness! We will absolutely call him again."

"Repaired and works"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Our second time using Mr. Floor for new wood floor installation. In both cases, top notch materials, excellent install by the installers, and daily emailed updated by their GC. "

"The company closed this time last year, but the owner stepped up and did what needed to be done to assist with closing out the rest of the project. Eric Udelhoven is an honest, stand up person that goes above and beyond. It is super unfortunate that the circumstances happened the way that they did with Catalyst, but Eric Udelhoven pushed go get subs into our job, help us with material procurement, and oversee the project on a high level. Even after the business had closed, he helped my wife and i finish the project and didn't charge us for his time. The way it all went down could have been a lot better with respect to the business closing, but we reached out and made contact shortly after everything had gone sideways for them. Ultimately, the process was obviously super bumpy, but we were able to get our first floor renovation finished to a high level of finish with Eric's assistance. I am SUPER happy that i dont have to do any more home repairs in the near future!!! House looks great, but remodeling is super stressful!"