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"We didn't receive the sign off from the city inspector. called Lincoln sewer, a couple of days later paperwork was left in the doorway. A simple receipt signed with the word "passed". The inspectors card was with it. I called him and asked how did the line look out to the street? He said he didn't know cause there was no camera to view the line. I asked him what did he pass then? he said the installation of the cleanout. I called Lincoln sewer, they came out again, re rodded, ran the camera down the line. It was clean from the catch basin to the parkway, but at the curb and beyond there was water in the line and you couldn't see anything. Lincoln sewer seemed to find that odd. they ran 50 ft of rod and camera into the street and the camera, and kept on searching in the street for where the rod or camera had made it do. but couldn't find it. They stated "your drain is fine" those pipes in the street could make a drop off. Me being overtly trusting, I helped load their heavy equipment into the truck and off they went. ........I've been calling the ward office to have the tree causing the problem to be removed, and they told us we should sign up for the city's private drain program, where the city checks the drains and fixes the drain if the problem is in the parkway to the street. I called the city and they said I had to hire a licensed plumber to rod and camera the line with an inspector to sign off on! I told him what took place, and he said, that's not right, call lincoln sewer back and have them camera the line with an inspector present to see it to the street. the permit is good for a year. Infuriated, I called lincoln sewer, only to rudly @#$#@ curse at the nice lady who answers the phone for them. My bigley Bad. Instantly I got a call back ******** me out for my language! I agreed, it wasn't her fault, it was his. We're scheduled for a 3rd time, with a camera and an inspector. I called the nice lady back and apologized. The third and visit is next week. The season pro from Lincoln sewer was upset when he found out no cam was present for the inspector. He felt bad by not being their, I should have been there, but had to leave, do to mom in laws things. But that doesn't change anything. I still coughed up 2800 bucks. Have had no water back up issues since, nobody likes paying for a service that was sold to me, then not getting it. A city inspector didn't look at a camera and inspect my drain from beginning to the street. There could still be a problem, and there shouldn't be. A lot of Ugliness has happened and is still happening. None of this would have occurred if the camera was there for the inspector to view as contracted on the the first visit. I'm upset, the nice ladies upset, the Lincoln sewer is upset. But I still don't have proof from the city that things things are good as promised or paid for."

"They had great customer service. They came over in the 2 hour window given. They called before arrival or that they were on their way. The only concern I had was that they were going to leave the tree roots on my front lawn but I brought out the garbage can for them to dispose."

"Earl did a great job! He gave use a quote and recommended a new disposal but also gave me a quote to fix our current one but without a warrenty and I chose that. He did a great job. It's fixed now and we are grateful. Thank you!"

"Dominick was very professional in his analysis of our needs. Understood our budget and provided a quote during his first visit. Followed up and did not exert any high pressure tactics while we waited for quotes from competitors. Always available to answer questions. Installation crew was prompt, very courteous and their installation was skilled. Crew had to move both washer and dryer in order to gain access to sump pit. Cleanup was very thorough and without any complaints. Would do business with this company again and recommend them to anyone."

"Mike and Matt were great, they were skilled, efficient, and friendly. I thought replacing an under-mount stainless steel sink in an existing granite cutout would be very difficult at best. I knew replacing the faucet and disposal would be a routine job. I was pleasantly surprised that the entire job went fine and they were finished in 2.5 hours. They cleaned up the work area and hauled away the old sink, etc. I will say that their prices are high, but I was willing to pay for quality work, especially with the tricky sink replacement."

"Todd and his team are professionals. They were very thorough and progressed through multiple steps of rodding and jetting before finally having to dig in the yard to add a cleanout to resolve my sewer issue. The entire team was contentious and intent at every step. Unfortunately, my 60+-year-old pipes needed a bit more than could be managed from inside the house. Not only were they professional and aggressive in resolving the issue, but they were also very responsive to our urgent needs and showed up when they said they would for every visit. Great guys and fair pricing...highly recommended"

"The service was fine. The staff was polite and profession. The left the area clean. They were satisfactorly prompt. They too identified a faulty installation in our toilet and fixed it."

"Black Diamond has been one of the best finds we have had as new homeowners.  I like it because it is a one-stop shop and it is very easy to get an appoinment in a reasonable time with a knowledgable expert.  Of course, it will be more expensive than calling an individual practitioner, but as the saying goes, "you get what you pay for..."  We had a crack in our toilet bowl when we purchased our house and it got bigger over time.  It was leaking small amounts of water, so we thought it was best to get it fixed before it became a bigger problem.  I had a plumber scheduled to come out the next day who was able to remove and haul away our old toilet and install the new one.  We are very happy with the service this company provides, and also became Crystal Club members.  The membership includes certain benefits as well as a few included annual services (ac tuneup, furnace tuneup, inspection, water heater flush).  These services alone will more than pay for the membership, so it is worth it.
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Ejector Pump & Sump Pump Installation. Call Wally Blanton Plumbing & Sewer For All Your Plumbing & Drain Cleaning Needs. Our Business Provides Exceptional Service And Offers Small Family Business Prices.\n\nEjector/Sump Pump Installation\nWater Heater Installation\nFaucet Repair/Replace\nDrain Cleaning/Power Rodding\nHydro Jetting\n

"I had a great experience with TDH Mechanical. They did a full HVAC replacement of 2 systems in my single family home, including furnace and air conditioners. They were highly consultative and patient during the selling process, all work was completed on time with high quality, and the team was neat and courteous. When the units needed a bit of tuning post install (normal), they were back onsite in a matter of hours. Tim, the owner, is hands on and responsive and proactively checks back in on how things are doing. Would definitely recommend them to friends and family."