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Recent Pool Installers Reviews in Cary

• Lakeside Pools

  1.0

  We set up the entire backyard redesign, including pool, Landscaping Pergola through Lakeside. The Pergola company they arranged for set terms for deposit, half down and half when completed. They Their invoice to Lakeside, who forwarded to us with her instructions to pay it, and we did. This Pergola company defaulted and lost their license in March 2022, yet Lakeside said nothing to us about this, and kept stringing us along, that the Pergola would be completed when the pool was completed. When Lakeside got final payment, they admitted to us that the Pergola person defaulted, sorry, but that’s “not on us“. They claim it’s a direct deal. We never heard of this company spoke to them, or met with them so how could we deal direct with someone we never heard of or knew? Garbage workmanship, unlicensed, subcontractors, lakeside, won’t back the commitments of their people or work of their subcontractors. Lies to deflect responsibility, lousy experienceshow more

  Ed W.
• Kayak Pools Midwest

  5.0

  I understand that there have been backlogs and delays that are outside of Kayak's control, however, Kayak has gone above and beyond to work with me through the process. We are parting on good terms and they are giving me a full refund, I would definitely recommend.

  Chad P.
• ESPARZA POOL INSTALLATION & LANDSCAPING

  5.0

  Rare is it that you come across a company and people that are so amazingly different, so incredibly good, and so wonderfully consistent in their excellent performance, but that is exactly what you get with Sergio Esparza, and his wonderful employees. Our relationship with Sergio and his team has lasted the absolute test of time. For more than 10 years, from the installation of our pool to opening and closing it, as well as for maintenance, Sergio and his team have delivered nothing short of complete excellence each step of the way. They were meticulous in their installation and clean up after, and this is exactly where other pool companies that our neighbors have used have fallen short, and usually way short. Not with Esparza. They were the complete professionals and left the installation spotless and with all the details taken well care of. Opening and closing the pool has been another area of excellence where Esparza has outdone and outperformed the competition. One year we failed to schedule Sergio and it was our fault. We used another pool service and we immediately realized it was a mistake. The competition was sloppy, left a mess, and we had to redo all of the work they did, taking longer to remedy than if we opened the pool ourselves, and we regretted it. The fact they were also more expensive made it even worse. When it comes to knowing exactly what has to be done for installing new pool liners or accessories or a new filter or heater, Esparza once again delivers superior knowledge and expertise, and thankfully prevented us from purchasing the incorrect products for our particular pool. Even when there was a glitch with the product we purchased being a lemon, Sergio was there to mediate and make sure we were treated well and the situation was properly rectified. Thankfully we were able to get a new product shipped and at no cost to us, and we owe it all to Sergio and his wonderful crew who always go above and beyond the call of duty. Today was our most recent Esparza experience and the weather was terrible. It was raining, cold, and miserable. Yet Sergio and his crew were just as meticulous and careful with their work, setting up and testing all of the equipment, and with making sure they were meticulous in their clean up and how they left everything. Especially given the weather, it was especially noteworthy that they did not rush and cut corners despite how cold and uncomfortable they must have felt. Perhaps the most important quality of Esparza is that you can trust them. They not only do excellent work but they take care of our pool, the accessories, our yard, and our home as if it was their own, and they always come through. Thinking of going with someone else? Ugh. We have experienced that and never want to again. Esparza always takes care of us, gives us expert wisdom when it comes to making decisions, and makes sure we are safe, protected, and happy with all that involves our pool, each and every year, without missing a beat. In fact, I think they actually keep getting better and better when I have always felt that was not possible. Esparza. It is the only name you need to know when it comes to pools and your families safety and happiness with your pool investmentshow more

  Greg L.
• Kayak Pools Midwest

  1.0

  DO NOT BUY FROM KAYAK MIDWEST. Our review is not based off their product, rather the horrible process and empty promises. We are fed up with the process & company. Just like they are "allegedly requesting that complaints filed with BBB be closed as "resolved" by the consumer as a condition of expediting delayed pool installation" (reason they got there bbb accreditation revoked), I don't doubt most of these positive reviews are bought & fake. Their business ethics are questionable & lacking. Communication is horrible, we were misled numerous times by the salesmen like giving false promises of installation timelines.They are deceptive about what Kayak calls an inground pool. After seeing the documentation, the pools are not true in-ground pools, rather recessed temporary structures. These pools are not considered permanent structures per pool industry. We were told by 2 different people Kayak would provide EVERYTHING needed to file for the permit - Lies! Our village requires grading/stormwater plans but they would not provide those. Why tell us they would provide everything if that's not true? When we complained about it, they offered to take on obtaining the permit for an additional $1.5K. When we brought up our permit issues after we indicated our intention to get out of our contract, our salesman indicated they would provide us with the necessary tools to file for the permit, not how it was initially sold to us. They ask for all money (certified check) minus $1K upon delivery of materials & then $1k (certified check) once the pool builder is done because they don't stand behind their product/service. We negotiated to withhold $10k until after completion (Instead of $1K). If you decide to get one, at least negotiate the amount. They will ignore you once they have your money! if there's an issue with your pool? Good luck! Check the Kayak Pool Owners Facebook groushow more

  Eddie G.
• Expert Pool Builders

  5.0

  Greg came out to see us quickly after we made first contact. We signed the contract a week later. We gave Greg our deposit and he took care of the required permit. Once the permit was issued, Greg's team showed up on the agreed upon date at 6:30 am. They dug the hole, graded the yard, connected the plumbing, dropped the pool in with a crane, filled the pool with water and connected the heater and filter system. All this was done in ONE day. His guys stayed until almost dark that same night to get everything cleaned up-even the driveway and street. The only thing we had to wait on was the concrete around the pool. Seems the concrete contractor overbooked and then rain messed up the schedule. Once they started the concrete it was done in two days and they did a great job. Greg Hoover, our contact at Expert Pool, was with us every step of the way and we think he and his team did a fantastic job. I would highly recommend Expert Pool Builders. They service both Illinois and Michiganshow more

  Christie P.
• Rick Cochran"s pool const, Renovation work

  5.0

  From the moment that I contacted Rick, he provided a high level of service - communicating next steps, providing insight and quoting a reasonable price. The installation went great! My parents were very happy. An A+++ pool contractor.

  Judy R.
• Caribbean Pools Inc

  5.0

  We hired a company called Leisure Pools at first. I paid him $15,000 to dig the hole for the pool. He then went bankrupt and totally stopped the project. Caribbean Pools came in and cleaned up his mess and put a pool in. They were here every time they were supposed to be. They passed code the first time. They are a little higher for pricing than their competitors but they are worth it. I never have an issue and they know what they are doingshow more

  Doreen B.
• Russo's Pool & Spa Inc

  5.0

  Project went as communicated. Russo's communicated all the steps and the project went as expected. Installed a 30x15 fiberglass pool with slide. They recommended great features with lights and the pool slide works great. The pool was great to use over the summer and is ready for 2016 as well. We have an auto cover which is highly recommended to keep out debris from the pool. The pool is beautiful and we love itshow more

  Daniel F.
• Russo's Pool & Spa Inc

  5.0

  they had to dig out some for our pool they brought along sheets of rubber to drive the earth mover on so it didn't damage the yard I was very impressed .they cleaned up after themselves and were very polite a first rate crew along with owner

  CHARLES T.
• Caribbean Pools Inc

  5.0

  We now know how to do it ourselves. However, we still use them for supplies and to check our water. They also open and close our pool each year. They are excellent and don't tryto over sell us. They do a wonderful job!

  Carol T.