Read reviews by category
05/11/2021
christine T.
I've used Intelligent 3 times in the past 6 months. They installed a new hot water heater, replaced A/C and furnace, and did some minor plumbing work. Each time they were professional, clean, knowledgeable, and the work was top quality. I would highly recommend their services. Their office staff is great too.
Description of Work
plumbing, A/C, furnace
Category appliance repair,heating & air conditioning/hvac,plumbing,water heater repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/01/2021
06/09/2020
Antonio S.
Professional, efficient and quick service
Description of Work
Water heater replacement
Category appliance repair,water heater repair
Cost $2,100
Services Performed? Yes
Hire Again? Yes
Work Completed On 06/09/2020
07/30/2019
Greg M.
Our shower handle broke off at the vale stem while the water was still running. We called Intelligent Plumbing, and they sent a plumber within 2 hours. Brent Brown was professional and courteous. He went above and beyond to drill out the broken valve stem and replace the stem without damaging the valve. This saved us a lot of money and hassle.
Description of Work
Shower handle broke off with the water still running.
Category plumbing
Cost $323
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/30/2019
07/11/2019
charles L.
Very well. I am more than satisfied with the work. Will use again.
Description of Work
repair airconditioning
Category heating & air conditioning/hvac
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/11/2019
03/13/2019
Lawrence M.
Technician had all the parts with him and replaced flange & gaskets within three(3) hours. Replacement was very satisfactory. My problem was the day after,I called the office to ask them for my senior discount listed in ANGIE's as 10%. Or another discount o their website as $50.00. The COMPANY refused to give me any discount!! I gave them a check for $706.00,so the discount would have helped me.
Description of Work
Toilet was leaking at the base. Replaced Gaskets.
Category plumbing
Cost $706
Services Performed? Yes
Work Completed On 01/08/2019
02/19/2019
Greg N.
Johnny was great, professional and came up with a good solution. He used heat gun to loosen PVC joint to decouple from T connected to rest of plumbing - it came off in pieces, not solid piece, so took a while. He then re-prep’ed and made up a new PVC assembly. Took patience and nearly 5 hrs working in challenging area - did leak check and everything looks to be holding (used one rubber coupling - will check periodically & leave access panel instead of closing wall).
Description of Work
PVC Tub drain P-trap cracked (during near record cold) and only able to access via 20x14 hole in wall (behind wet wall). Replaced in kind (mostly) via a difficult to access work area.
Category plumbing
Cost $1,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 02/15/2019
01/06/2019
james Z.
Very professional work.Cost of the job was slightly more than what Amazon services offered on their site.No regrets because of the quality work . Customer provided the faucet.
Description of Work
Replaced a 15 years old faucet which was leaking from under the sink
Category plumbing
Cost $240
Services Performed? Yes
Hire Again? Yes
Work Completed On 12/31/2018
12/27/2018
Steven R.
Excellent work. Very honest and professional.
Description of Work
Timing was off on the ignition.
Category heating & air conditioning/hvac,plumbing
Services Performed? Yes
Hire Again? Yes
Work Completed On 12/27/2018
10/13/2018
Michael F.
Would not give a price over the phone. Wanted over $800 to do the job when plumber arrived. refused and paid the $129 service call fee.
Description of Work
Clean a drainline.
Category drain cleaning
Cost $129
Services Performed? Yes
10/04/2018
Todd M.
Amazing. Tim was professional in every aspect of his service and work. From the moment he showed up I felt comfortable. we had a foul smell coming from the basement. Did alot of work to find out what was going on. long story short Tim and Intelligent Service did a great job with the job. I recommend Intelligent Service, and especially Tim. thanks guys for doing a great job
Description of Work
find a CO2 leak, replace sump pump, battery, inverter, and the water heater
Category plumbing
Cost $3,500
Services Performed? Yes
Hire Again? Yes
09/15/2018
Katherine K.
I have had the BEST experiences with Intelligent Plumbing Services.They really know their stuff and are honest, prompt, thorough, courteous and cost-effective. By far the best plumbing, heating, cooling service provider I’ve ever worked with. I understand why they are #1 rated in the Chicagoland area for almost a decade now. A+++ Sean was absolutely fantastic! Great job.
Description of Work
A/C, plumbing, sewer
Category heating & air conditioning/hvac,plumbing,drain pipe
Cost $500
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/15/2018
08/09/2018
KEVIN C.
Replaced two (working) toilets with new low-flow units that I purchased elsewhere. Replaced the water shutoff vales and supply lines. Hauled away the old units. Showed up right on time. Although they wouldn't provide a quote over the phone, the guy could provide a quote from the front door. Said he needed to "see" the job before they could quote it (how he could assess the job from the front door is a mystery to me). There was a problem with the new toilets so he had to wait for me to replace them but he was patient. New units work great and the installation is perfect.
Description of Work
Replace two toilets
Category plumbing
Cost $900
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/09/2018
07/10/2018
MARGARET G.
Desired to get an estimate for work but note that Free Estimates are not given. I consider that below average business practice.
Description of Work
Inspection and diagnosis of external water pressure issue
Category plumbing
Work Completed On 07/10/2018
Service Provider Response
[Member Name Removed], We believe in the process of going out to the customer, diagnosing the issue first hand and delivering a set of options is the best practice. We hope you can understand this. Thanks, The Intelligent Service Team05/10/2018
Leonard J.
The work initially was completed in a workman like manner. We needed to call them back because the discharged water was remaining in the external hose. Neal came out and offered several suggestions (costing as much as $1,500.00) to remedy the situation. He had left the sump cover off during this visit. When we called him to replace the lid, and said we weren't going to go with any of his suggestions, he became surly and told us it would cost us an additional $129.00 to have someone come out to reinstall it. We refused and had someone else do it.
Description of Work
Sump pump install.
Category plumbing
Services Performed? Yes
Work Completed On 05/08/2018
Service Provider Response
We're sorry to hear you were unhappy with our service. We regret your impression of us wasn't favorable. All the best.04/30/2018
Tim M.
Responsive, punctual, professional, job done quickly.
Description of Work
Found water leaking. Pump had failed.
Category wells
Cost $1,100
Services Performed? Yes
Hire Again? Yes
Service Provider Response
Thanks for choosing Intelligent [Member Name Removed]!04/07/2018
Chris V.
They never responded to my message.
Description of Work
Needed some plumbing work done
Category plumbing
Work Completed On 04/07/2018
Service Provider Response
[Member Name Removed], We apologize for not being able to return your message. Please give us a call if you still need service and we would be glad to remedy the situation.12/20/2017
jason G.
Had Sean B come out to my house to spec out my sewer repair. He was super professional, gave me fair and honest options, and the proposal was competitive.
Description of Work
Sewer Repair
Category plumbing,sewer cleaning
Cost $2,800
Hire Again? Yes
Work Completed On 12/20/2017
10/25/2017
Laura R.
Great! The problem was found quickly, repair done without issue, and everything was back in place as it was.
Description of Work
We had a suspicion of a leaking upstairs toilet which was confirmed. A seal needed changing.
Category plumbing
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/13/2017
10/12/2017
Kelly L.
Everything went smoothly with Neal, per usual.
Description of Work
Replaced seal on toilet.
Category plumbing
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/12/2017
09/07/2017
Dee C.
They were great a little hire for 1/2 hour of work but I couldn't have done it so it is what it is
Description of Work
They had to rot out the upstairs tub
Category plumbing
Cost $220.76
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/07/2017
08/30/2017
Betty B.
It went well. The trickling sound did not reappear when we turned the water back on. He re-set the toilet in the powder room immediately above, since that was the most likely culprit for the stains; in the process, we found evidence of a fair amount of leaking around what was apparently a badly deteriorated seal. This could account for the stains, especially if the flush valve were at all leaky (which could account for the trickling sounds.)
Description of Work
Diagnose source of leak stains on downstairs ceiling and sound of trickling water; fix problem.
Category plumbing
Cost $300
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/30/2017
08/26/2017
John P.
It was an emergency situation. We didn't have any hot water, and it was leaking. It took a couple of days to order the tankless, which is the system what we wanted. They were competent. They had price options. We could go with a better system or they gave us an option for a less expensive system. They gave us the pros and cons. They gave us other information on other issues that we could have in the future. We know about them, but they gave us the options.
Description of Work
They installed a tankless water heater.
Category plumbing,water heater repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/26/2016
08/14/2017
GRETCHEN J.
Great. Very professional. Did a great job
Description of Work
Plumbing drain cleaning
Category plumbing,drain cleaning