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"***Update: I finally had a chance to talk to Jason, the owner. We had a very cordial conversation about the events in the OP. He was open to feedback. He apologized for the bad experience I had with his business, and he committed to taking it as a learning opportunity. While I still cannot recommend the business, I will say that Jason seems like a decent guy that cares deeply about his hard-earned reputation. Thanks for taking the time, Jason.***           Initial Review: I had a clogged tub drain. I needed it snaked. I've used national brands/franchises in the past for such needs, but I'm trying to be more conscious about shopping locally, so I googled "plumbers" and Sunkel had the best rating, so I called them and scheduled an appointment. So far, so good. The guy shows up, is amiable enough, we make small talk while he scopes out the situation. He punches a bunch of stuff into his mobile device...and spits out a quote for $550. I told him to get out of my house. He tries to back-pedal with "well, I can call my boss and see what we can do"...to which I say absolutely not. Your first offer should be your best offer. If it's not, I immediately have a trust issue...because it's a big red flag that you're trying to take advantage of the urgency involved in the situation. Then this joker has the beach ball-sized giblets to try to shake me down for $95 for...and yes, I quote..."coming to the door". 30 minutes after kicking this guy out of my house, I look out my front window and HE'S SITTING IN MY DRIVEWAY MESSING AROUND WITH HIS PHONE! I went outside and had to bang on the side of the truck to get his attention. I screamed "get the f--- off my property!!". He gave me a weird look and left. Cherry on top -- dude missed the driveway and now I have a big tire rut in my front yard...smh... So, what do I do? I call the office and ask for the boss. Receptionist Vicky (who was super helpful when scheduling the appointment) says he's busy. I say that's fine, I'll wait on hold. I hear an annoyed sigh (I can hear her rolling her eyes through the phone). She says I can't do that, she'll take a message. I told her the above situation. she said boss will call me back ASAP. That was 5 hours ago, not surprise, no call... So yeah, Sunkel just made my list of things to do. If she thought the first call was annoying...boy howdy, y'all are in for a treat!! So, resolution to the situation came when I called around to other local plumbers. Most couldn't do it on such short notice, but I eventually was able to get an extremely competent and find a company who sent a professional technician to my door to fix the situation inside of an hour for $220. $550 indeed, Sunkel. $550 indeed."

"Made an appointment. I was given a half hour window, told we were the first appointment of the day. ( 8:30). At 9:20, called and was told that someone was coming, but couldn't promise when. At 11:40, received a message that someone was on my way. A customers time is just as valuable as the service provider. This company does not seem to understand this position. I imagine they put me on the pay no mind list because it was only for the installation of a couple of items. I don't think the bill would have been more than a couple of hundred of dollars. I was actually going to have them give me a quote for a generator and expecting a cost somewhere between 5 and 7thousand. There are a lot of electrical companies out there. Use someone else. Alternatively, if you do use them expect them to be late."

"Service was amazing. They were always clean, very clean and they did it fast. They sent out 6 people to do the job."

"Pipe thawing"