D&R Plumbing, Heating & Air, Inc
About us
Additional DBAs - D&R Plumbing, Sewer & Drain Cleaning Inc.
Business highlights
Emergency services offered
23 years of experience
Services we offer
Residential and commercial plumbing, camera & excavating., faucet, garbage disposals, gas lines installed, remodeling, sewer & drain cleaning, sump pumps, toilet repair, water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.73 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-3 of 3 reviews
Chelsea T.
Jul 2024
Back in 2021 we had D&R come out to fix a main water break. We had to pay $4000 upfront deposit (which we were fine with) as the whole estimate was around 6,000. Come day of repair Richard told us he replaced the pipe from the meter to the house connection. He came in and charged us $5,588.00 MORE. What are we going to do? Not pay him? He also told us that due to our yard being left in complete disarray he would send a sub contractor he uses to flatten our yard back out once the dirt and sand settled. That way we could start planting grass seed and get our yard back to the way he found it. NEVER HAPPENED. We still have hills and valleys in our front yard. Fast forward to this past weekend 7/27, our main water line burst again. Instantly called Richard and was given high estimates to fix. After the last time I was skeptical but it was obvious he didn't want to help. I understand warranty and the pipe was no longer covered. We dug the hole ourselves to avoid the 2500 he quoted us over the phone to dig by hand and had another plumber come to find out D&R did not replace the hose to the connection at the house like we were charged for, instead he hooked up the black farmer pipe that was a couple feet from the house connection. (I still have the receipt) Every plumber we have spoken to since says we were completely taken advantage of and the cost of the original repair should not have exceeded $5,000. Complete extortion of the situation. So here we are not even 2.5 years later paying to fix the issue D&R made us pay for. I can not in good conscience recommend this company. We are STILL paying for this repair, and have more on top of it now that it has broke again.
Response from D&R Plumbing, Heating & Air, Inc
"I want to say that I am sorry for the leak, but it was 3 years ago & it was on the upside of the repairs that was done 3 years ago. The original work was not from the inside. To have it done on the inside would be much more involved & would require excavation on the inside of the home. In regards to the outside - We all agree to have the whole line replace up to the home as close as possible & to have it replace out to the meter meter in the yard as well. Again there was no way to guarantee how the pipes were running under the slab under the home & all the cost / repairs were agreed on back over 3 years ago and was approved and inspected by the local inspector & paid in full with no issues. Now its three years later, the quote from this past weekend was from my excavator to come back out & that was even to have it done on a Sunday as you called on Saturday. I am sorry, but it was a weekend and a Sunday as you requested. I mentioned to your husband that if he was to dig up the area & to have just myself come out to make repairs would be about $400 depending on parts. He showed me pic and was able to get a friend to fix the broken pipe that was clearly on the upside of the repairs. The existing black PVC water line can get very brittle & there is even a chance of future cracks are breaks in the future as your husband is very much aware can happen again. Your husband called me & thank me for my time over the weekend & was appreciative for my comments & recommendations on how to save money. He also wished me well on my family issues that we are going thru & I knew that if he was able to get the area open for a spot repair, the repairs would be easy. I am always open to my customers & have been in business for over 25 years. We are family owned & operated, I am again happy that it is all fixed & working & glad that I was able to work with your husband on my suggestions to help him thru this process to get the line fixed so that it was not as much, especially over the weekend. Thanks again - Richard"
Cheryl H.
Dec 2017
Richard came with his father Richard and they worked to fix the problem, delt with the insurance company for me. They were honest, fast, efficient and didn't cost me an arm and a leg they actually helped me save some money and gave me some tips to help keep the problem from happening again. I not only will recommend them to anyone I'll be calling them for any work i need done for plumbing heating and air. Absolutely professional company with very nice people that care more about helping than making a quick buck.
Suzanne F.
Sep 2017
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
D&R Plumbing, Heating & Air, Inc is currently rated 3.7 overall out of 5.
D&R Plumbing, Heating & Air, Inc accepts the following forms of payment: CreditCard
Yes, D&R Plumbing, Heating & Air, Inc offers free project estimates.
No, D&R Plumbing, Heating & Air, Inc does not offer eco-friendly accreditations.
No, D&R Plumbing, Heating & Air, Inc does not offer a senior discount.
Yes, D&R Plumbing, Heating & Air, Inc offers emergency services.
No, D&R Plumbing, Heating & Air, Inc does not offer warranties.