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"The plumber arrived 1/2 hour late after going to the wrong house. We ended up getting charged for this time. The plumber worked on the sink first. After I explained what the problem was and expressed concern it might be a venting problem, he got out the power auger and proceeded to auger the drain for about 20 minutes. He then said, "let's go to the basement and check the pipes. I hope I didn't put a hole in one of the pipes." Not exactly words to build confidence. He then said the problem was fixed. He said the toilet noise was due to a faulty valve. He did not have the part with him and had to go purchase it. After replacing the part, the noise was gone. Later that day, the noise returned, and I noticed the sink was backing up again. I called, and he came back out, augered the sink again, then said "it was some kind of venting problem." Really? He said he would give me the names of companies who dealt with that issue, but never followed up. He determined the toilet noise was coming from the assembly inside of the tank, and replaced that. The problem was solved, but the assembly has a very slow leak which causes the toilet tank to fill up at various intervals when we are not using it. In short, he misdiagnosed both problems and we essentially paid $270 for a $12 part that was not installed properly. We will not be using this company again."

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"Back in 2021 we had D&R come out to fix a main water break. We had to pay $4000 upfront deposit (which we were fine with) as the whole estimate was around 6,000. Come day of repair Richard told us he replaced the pipe from the meter to the house connection. He came in and charged us $5,588.00 MORE. What are we going to do? Not pay him? He also told us that due to our yard being left in complete disarray he would send a sub contractor he uses to flatten our yard back out once the dirt and sand settled. That way we could start planting grass seed and get our yard back to the way he found it. NEVER HAPPENED. We still have hills and valleys in our front yard. Fast forward to this past weekend 7/27, our main water line burst again. Instantly called Richard and was given high estimates to fix. After the last time I was skeptical but it was obvious he didn't want to help. I understand warranty and the pipe was no longer covered. We dug the hole ourselves to avoid the 2500 he quoted us over the phone to dig by hand and had another plumber come to find out D&R did not replace the hose to the connection at the house like we were charged for, instead he hooked up the black farmer pipe that was a couple feet from the house connection. (I still have the receipt) Every plumber we have spoken to since says we were completely taken advantage of and the cost of the original repair should not have exceeded $5,000. Complete extortion of the situation. So here we are not even 2.5 years later paying to fix the issue D&R made us pay for. I can not in good conscience recommend this company. We are STILL paying for this repair, and have more on top of it now that it has broke again."