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"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."

"I spoke with Daniel on 1st day, we conversed back and forth. Right away he stated they could fix the door to close properly. Sent pics, he gave quote and stuck by that amount. Later we wanted door plate done as well. Extra amount was fair. The worker was most efficient and no nonsense, didn't stop until he was done. Very happy. Will choose again for other projects for sure."

"Safety Matters has incredible service. They come in an install everything - I didn't have to do anything. I had an issue with a latch in the kitchen, and they came over very quickly to fix it at no charge. I highly recommend these guys if you need to childproof your home but don't have a lot of time to take care of it yourself."

"as advertised"

"I bought a new patio table from NW Metalcrafters to replace an older one that was no longer usable. The salesperson Brian was very helpful with the sale, letting me take home color samples to match the new table's finish with my old chairs that I had planned to keep. Several days after the table was delivered, I noticed that one of the legs was bent at a welding joint. I sent photos to NW Metalcrafters and they agreed right away to get a new table from the manufacturer as part of the warranty. Andrew was helpful in arranging and scheduling pickup of the old table and the delivery of the new table."

"These guys are great. The squeezed me in last minute and we’re here in 30min. Ryan diagnosed the issue in minutes, confirmed, explained and showed me everything that was going wrong (and what was working right), and replaced the part in 20 mins. Even re-sealed the tank. In and out, no additional trip fee."

"Back in 2006, Hearth and Home installed a gas insert into my wood burning fireplace. Their work was superb. Over the years, they serviced my gas insert every other year (cleaning). In 2017, I decided to redo the look of the fireplace. I contacted Hearth and Home. The staff was excellent throughout the entire process. I had some ideas, but they helped those ideas become a reality. The gentleman in the showroom helped me with the materials and look of the fireplace and provided and estimate. Then someone came to my home to ensure that what was being requested was feasible. While at my home he mentioned a couple of ways some situations could be done. I was thankful for his expertise. We were able to eliminate an electrical cord that had been used to power the blower on the fireplace. They also eliminated a big price of the insert which allows the stone of the fireplace to shine through. The gentleman arrived on time each day and cleaned up before they left each day. I am thrilled with the results. I can recommend Hearth and Home without hesitation."

"Update on 10/21/2023 from last post 7/26/2023 Finally received the refund in mid September of $3200.00 my balance paid to Always Ready Repair In December 2022."

"Howard came out late in the day and very methodically traced the problem to a drywall screw that had bisected the phone wire and caused a short. He quickly repaired it and the problem was resolved. His rates were very reasonable, and we were grateful for his quick response and willingness to come out late in the day. We would definitely hire him again!"