
Serving Algonquin, IL and surrounding areas
Approved
Super Service Award Winner
In business since 1923
Free estimates
Customers say: True professional
"overall the workmanship was excellent and I am very happy with the finished product. We did have some communication issues which did cost me several hours of time and I felt that could have been totally avoided. When attempting to match fabrics, Rich had given me 3-4 swatch samples to choose from. Since I do not understand the upholstery business it never dawned on me that they had dozens and dozens of fabric books that I could have looked through. Rich did not mention it either so I spent the next couple of weeks going to local fabric stores trying to find a suitable fabric. After little success I informed them that I was kind of stuck and then they mentioned I could look through their books. I found a suitable fabric in a matter of 20-30 minutes when I looked through their books. But this also required an additional trip to their shop which is about 1 hour one way. I also do not like when a company offers what appears to be a blanket discount (which Montalbano does) and then gives you a reason as to why the discount does not apply in your case. In my case the discount didn't apply to my initial 3-4 swatches because they were being given to me for free. While this seems to border on a bait and switch tactic in all honesty I don't believe that is Montalbano's intention at all. It was more likely just a snafu in the way they advertise the discount. "





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