Bella Custom Cleaning Ltd

Very smoothly, professional, and polite.

STAY THE HECK AWAY FROM THIS FROM BELLA CUSTOM CARPERT CLEANING IN NEAR WEST SUBURBS OF CHICAGO! IT IS NOW A BILIGERANT CON! After 13 years, I hired them again for my front room and family room at $269 on 9/23/23 on a Sat. They came over 3 hours late from the appointment time. They were unable to communicate in English. When asked for proof on insurance and bonding they ignored me and intimidatingly with grunts and stares the big guys pulled the big tube and nozzle in the house. They did not know what to do! I had to direct them to the rooms and the stains I needed removed. Well, all they did was drag the vacuum nozzle across the carpet and leave! They blew dirt down into my floor vents and closed them! I was assured stains would be treated and removed…not! See pictures for the stains which was the reason I hired them. And here is when it gets nasty and really why not to use them. When I called Gary on Monday and told him, I said I had tried vinegar and water afterwards. Gary voice was slurred and laughed saying “that’s what we use. Let us come out and hit it again!” I asked how much, he said “only $120.” When I said why it wasn’t done on Sat, he responded in the same slurred tone, “we’ll be out to do it again!” I hung up. Here’s the definitive “kicker”…3 weeks later I get a call asking for the check. I told him I sent the check to Westchester because, incredibly, no address is listed on the receipt and that was what came up on the I ‘net. He said for me to send him another one in Lagrange. I told him no because I have a cancelled check fee. Again in a slurred, fogged in, tone, he said OK and he will call his Westchester office to see if they got it. Never heard back. It is obvious Bella now has a huge problem with service techs and apparently polluted ownership. STAY AWAY FROM BELLA! IT IS NOT WHAT IT WAS!

I called and was able to get my carpets cleaned within 2 weeks -- but that was based on my schedule. It went VERY WELL. These people are PHENOMENAL! They arrived within the time frame, did a MUCH, MUCH, MUCH better job than the company I hired previously, and were very helpful with instructions. They told me my carpet would be dry in 18 hours, and it was. I have been telling all my friends and colleagues about them. I have been having issues with companies lately, so it is such a breath of fresh air to deal with a really good company that does what it says and doesn't try to drain you dry of your hard earned money.

Our condo building decided to have Bella Custom Cleaning out to clean our air duct vents today. The two young gentlemen who came to do our clean were respectful of my property and extremely professional. I wish I would have gotten their names, they were great!! We had a few quotes and this company had competitive pricing and great reviews, so we decided to go for it. Very happy we did, we will be using Bella Custom Cleaning again! Pricing shown is for one unit, approx. 1,000 sq ft., 12 vents.

Gary’s team did a great job with the carpets and furniture. The only negative is that they didn’t return all of the furniture to the rooms after cleaning.

I have hired them 40 times over the past 10 years. They call me the day before to confirm the time frame. They call me about 30 minutes before they show up. The price is fair and competitive. The service is great and that is all anyone can ask for.

Fabulous work! Picked up the rugs at my old home and delivered them clean to my new home. Second time I have used them and will continue to use them.

Excellent, the people were nice, they did a good job, excellent service.

Bella Custom Cleaning always does a great job. I have used them many times and have never been disappointed. Their prices are reasonable and they worked to get my cleaning done on a tight deadline. I would highly recommend them.

Everything went smoothly from scheduling through cleaning. Scheduling was accomplished with via a single, simple phone call. I received a text confirmation of the date/time, and was notified of the time of the exact time of arrival the day before as indicated. The onsite crew was friendly and professional and did an excellent job. And, my carpets look great.

Jose from Bella did a great job of cleaning and deodorizing 3 rooms of 1 set of stairs. The owner, Gary, was able to fit me in on short notice and was very responsive.

They were punctual, courteous, and reasonable. He did a great job hanging the drapes. We would hire Bella again.

Bella Cleaning did a great job cleaning two rooms with carpet. The rooms have white carpet and they look like new. Both Travis and Nick were friendly and hardworking. I look forward to having them come back for future services.

They did great, scheduling was reliable, technicians were extremely polite and professional. They took their time to do a thorough job.

Drapes were cleaned and rehung within a week. Appointment was timely and work was expertly done. I would definitely use their services again.

I paid extra for deodorizer. It lasted one day. And the carpet doesn't smell cleaned after the deodorant wore off.

All went well. It was a 2 person team, and they showed up as promised. Our carpets and upholstery look noticeably better They were polite and were very respectful of our home. Would definitely hire again.

They did a great job. They worked hard to clean multiple stains, and techs were able to make the carpet look like new. Really pleased with their work and professionalism.

Not a flyby night company. Owner operated business Gary and crew knows what they’re doing

The drapes were taken down, cleaned, and rehung in six days and look beautiful. I was so impressed with Gary's expertise, patience, and due diligence that he has my highest recommendation. Know you will be pleased with the outstanding quality and professionalism of Bella and Gary Giovanelli.

Gary and his team worked efficiently and carefully in the midst of our restoration chaos. They removed the drapes, cleaned them and stored them for us until the room was restored and the drapes could be re-hung. The Bella team is very professional and reassuring during a very disruptive time. We can, and do, highly recommend them.

I have used Bella Cleaning for several years to clean my tacked down carpeting and upholstered furniture. I have off-white carpeting throughout my home, so regular cleaning is a necessity. They have always done an excellent job. They are very responsive to request for estimates and service, are able to schedule work within a short period of time, and arrive as scheduled. Their cleaning team comes in, places plastic sheets or Styrofoam blocks under all furniture, pre-treats heavy traffic areas, cleans the carpet, and then departs leaving my carpets and upholstered furniture thoroughly clean. They also clean drapery, window blinds, and plantation shutters and will be coming to my home next week to provide these services. I will let you know how things turn out. I highly recommend Bella Cleaning and will use them again and again.

My furniture looked better BEFORE it was cleaned. After letting the furniture dry for a few days after the crew cleaned it, we had lines embedded in the fabric. I called Gary Giovannelli to let him know about the problem and he returned to “steam” the lines out of the fabric. It’s now been two days and the furniture looks just as bad as it did the first time. I believe the first crew put some kind of solution on the furniture that shouldn’t have been used. As far as I’m concerned they ruined my furniture and now I’m stuck with it. I will not use Bella ever again.

The blinds in our condo are about 19 years old and I am sure they were never cleaned. Bella came in, cleaned them and now it looks like I have new blinds. They also repaired the clips on one blind. I have area rugs that need cleaning and I will definitely be calling Bella again.

Response was excellent once the service request was made. The weather was brutal during time of service but all service promises kept. My tenants at the service property were happy with the results. My only issue with Bella happened when the estimated service cost vs actual nearly doubled. When questioned adjustments where made. I felt Bella quoted low to acquire the job with their estimate and then failed to honor. My hope to others who consider Bella for services ask for a detailed estimate in writing which disclosures all fees. Service was excellent professionalism was questionable.