Family Owned Since 1960! Our Mission and Goal is to provide a Healthy Environment in your Home, Office and Warehouse with a Professional and Pleasant cleaning experience throughout all of Chicagoland with our cleaning services. Established in 1960, Bella Custom Cleaning provides quality residential and commercial carpet, upholstery, drapery, blind, shade and mattress cleaning. We also offer flood restoration cleaning. We follow the number one recommended cleaning methods by all carpet, upholstery, drapery, and blind manufacturers. Serving all of Chicagoland-West and South Suburbs 708-579-3182 Dupage and Will County County 630-960-9422 Northern Cook County, Lake and Mchenry County 847-966-6731 All of Chicago 773-285-0850
Business highlights
65 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
Cleaning-drapery, blinds, carpet, upholstery, tile, mattress, air duct, area rugs and orientals. wood floors, vinyl tile stripping and waxing, Flood restoration, disinfecting and sanitizing, pet odor removal, scotchgard protection, flame proofing drapery.
STAY THE HECK AWAY FROM THIS FROM BELLA CUSTOM CARPERT CLEANING IN NEAR WEST SUBURBS OF CHICAGO! IT IS NOW A BILIGERANT CON! After 13 years, I hired them again for my front room and family room at $269 on 9/23/23 on a Sat. They came over 3 hours late from the appointment time. They were unable to communicate in English. When asked for proof on insurance and bonding they ignored me and intimidatingly with grunts and stares the big guys pulled the big tube and nozzle in the house. They did not know what to do! I had to direct them to the rooms and the stains I needed removed. Well, all they did was drag the vacuum nozzle across the carpet and leave! They blew dirt down into my floor vents and closed them! I was assured stains would be treated and removed…not! See pictures for the stains which was the reason I hired them. And here is when it gets nasty and really why not to use them. When I called Gary on Monday and told him, I said I had tried vinegar and water afterwards. Gary voice was slurred and laughed saying “that’s what we use. Let us come out and hit it again!” I asked how much, he said “only $120.” When I said why it wasn’t done on Sat, he responded in the same slurred tone, “we’ll be out to do it again!” I hung up. Here’s the definitive “kicker”…3 weeks later I get a call asking for the check. I told him I sent the check to Westchester because, incredibly, no address is listed on the receipt and that was what came up on the I ‘net. He said for me to send him another one in Lagrange. I told him no because I have a cancelled check fee. Again in a slurred, fogged in, tone, he said OK and he will call his Westchester office to see if they got it. Never heard back. It is obvious Bella now has a huge problem with service techs and apparently polluted ownership. STAY AWAY FROM BELLA! IT IS NOT WHAT IT WAS!
Description of Work: Remove Stains from carpet.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$269
Response from Bella Custom Cleaning Ltd
This is an inaccurate review. We were very patient with this customer, we informed him, we were running late the day of service, the stain was blood, we removed the stains, but more wicked up while drying, which means we can come back to try remove the remaining stain. We said we would charge him $25.00. We were very professional with this customer too. I am the same owner for the last 40 years. We would never treat a customer like this. We always appreciate our customers and there business. The customer seemed impatient and rude when I called to check on the status of stain and payment. Gary Giovannelli Owner of Bella
Cheryl L.
10/2023
5.0
carpet cleaners
+ -1 more
I called and was able to get my carpets cleaned within 2 weeks -- but that was based on my schedule. It went VERY WELL. These people are PHENOMENAL! They arrived within the time frame, did a MUCH, MUCH, MUCH better job than the company I hired previously, and were very helpful with instructions. They told me my carpet would be dry in 18 hours, and it was. I have been telling all my friends and colleagues about them. I have been having issues with companies lately, so it is such a breath of fresh air to deal with a really good company that does what it says and doesn't try to drain you dry of your hard earned money.
Description of Work: They cleaned my carpet upstairs and downstairs. They were very careful and respected my property.
Rating Category
Rating out of 5
Yes, I recommend this pro
$289
Abby S.
05/2023
5.0
air duct cleaning
+ -1 more
Our condo building decided to have Bella Custom Cleaning out to clean our air duct vents today. The two young gentlemen who came to do our clean were respectful of my property and extremely professional. I wish I would have gotten their names, they were great!! We had a few quotes and this company had competitive pricing and great reviews, so we decided to go for it. Very happy we did, we will be using Bella Custom Cleaning again! Pricing shown is for one unit, approx. 1,000 sq ft., 12 vents.
Description of Work: Air duct cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$329.58
Marty M.
03/2023
5.0
carpet cleaners
+ -1 more
Gary’s team did a great job with the carpets and furniture. The only negative is that they didn’t return all of the furniture to the rooms after cleaning.
Description of Work: Carpet/Furniture cleaning.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$860
Joshua J.
05/2022
5.0
carpet cleaners
+ -1 more
I have hired them 40 times over the past 10 years. They call me the day before to confirm the time frame. They call me about 30 minutes before they show up. The price is fair and competitive. The service is great and that is all anyone can ask for.
Description of Work: Carpet Cleaning at a apartment unit that I own.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Susan G.
04/2022
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Fabulous work! Picked up the rugs at my old home and delivered them clean to my new home. Second time I have used them and will continue to use them.
Description of Work: Sofa and three area rugs cleaned.
Rating Category
Rating out of 5
Yes, I recommend this pro
$750
Beatrice F.
01/2022
5.0
carpet cleaners
+ -1 more
Excellent, the people were nice, they did a good job, excellent service.
Description of Work: Carpet cleaning.
Rating Category
Rating out of 5
Yes, I recommend this pro
Mark T.
08/2021
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Bella Custom Cleaning always does a great job. I have used them many times and have never been disappointed. Their prices are reasonable and they worked to get my cleaning done on a tight deadline. I would highly recommend them.
Description of Work: Cleaning 3 rooms of carpeting, stairs, couch and loveseat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
Toietta D.
01/2021
5.0
carpet cleaners
+ -1 more
Everything went smoothly from scheduling through cleaning. Scheduling was accomplished with via a single, simple phone call. I received a text confirmation of the date/time, and was notified of the time of the exact time of arrival the day before as indicated. The onsite crew was friendly and professional and did an excellent job. And, my carpets look great.
Description of Work: Carpets cleaned in three rooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Mark T.
10/2020
5.0
carpet cleaners, air duct cleaning
+ 0 more
Jose from Bella did a great job of cleaning and deodorizing 3 rooms of 1 set of stairs. The owner, Gary, was able to fit me in on short notice and was very responsive.
Description of Work: Cleaning 3 rooms or carpeting and stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Bella Custom Cleaning Ltd
Thank you [Member Name Removed]. We appreciate your business and kind review. Gary Bella Cleaning
William D.
10/2020
5.0
drapery cleaning
+ -1 more
They were punctual, courteous, and reasonable. He did a great job hanging the drapes. We would hire Bella again.
Description of Work: Drapes cleaned
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Lisa T.
09/2020
5.0
carpet cleaners
+ -1 more
Bella Cleaning did a great job cleaning two rooms with carpet. The rooms have white carpet and they look like new. Both Travis and Nick were friendly and hardworking. I look forward to having them come back for future services.
Description of Work: I had Bella Cleaning clean two rooms of white carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
KIRSTEN S.
09/2020
5.0
carpet cleaners, upholstery cleaning
+ 0 more
They did great, scheduling was reliable, technicians were extremely polite and professional. They took their time to do a thorough job.
Description of Work: couches, chairs, and carpet cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen C.
07/2020
5.0
drapery cleaning, air duct cleaning
+ 0 more
Drapes were cleaned and rehung within a week. Appointment was timely and work was expertly done. I would definitely use their services again.
Description of Work: Drapery cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Yolanda M.
07/2020
3.0
carpet cleaners
+ -1 more
I paid extra for deodorizer. It lasted one day. And the carpet doesn't smell cleaned after the deodorant wore off.
Description of Work: Carpet Cleaning
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$200
Response from Bella Custom Cleaning Ltd
We did call customer to explain that the carpet was deodorized, but if the smell came back, it is coming from the pad and back of carpet, the salts from the dog urine are wicking up creating a smell when room is closed or on a humid day. We can come out and treat pad and back of carpet with our carpet syringe and inject deodorizer as a next step with an additional charge. Customer did state carpet looks very clean and that at this time did not want that and understood that this was the first step in removing odor by deodorizing and cleaning carpet.
Robert W.
07/2020
5.0
carpet cleaners, upholstery cleaning
+ 0 more
All went well. It was a 2 person team, and they showed up as promised. Our carpets and upholstery look noticeably better They were polite and were very respectful of our home. Would definitely hire again.
Description of Work: Cleaned carpets in family room and basement plus a sofa and loveseat
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$411
Lorrie A.
05/2020
5.0
carpet cleaners, air duct cleaning
+ 0 more
They did a great job. They worked hard to clean multiple stains, and techs were able to make the carpet look like new. Really pleased with their work and professionalism.
Description of Work: Carpet cleaned for 3 rooms.
Rating Category
Rating out of 5
Yes, I recommend this pro
Joe A.
03/2020
5.0
carpet cleaners, drapery cleaning
+ 0 more
Not a flyby night company. Owner operated business Gary and crew knows what they’re doing
Description of Work: Front room drapes and shears
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ann H.
02/2020
5.0
drapery cleaning
+ -1 more
The drapes were taken down, cleaned, and rehung in six days and look beautiful. I was so impressed with Gary's expertise, patience, and due diligence that he has my highest recommendation. Know you will be pleased with the outstanding quality and professionalism of Bella and Gary Giovanelli.
Description of Work: Drapes and sheers cleaned in living room and dining room.
Gary and his team worked efficiently and carefully in the midst of our restoration chaos. They removed the drapes, cleaned them and stored them for us until the room was restored and the drapes could be re-hung. The Bella team is very professional and reassuring during a very disruptive time. We can, and do, highly recommend them.
Description of Work: When we suffered a sewer backup, we called Bella Custom Cleaning to clean and restore our drapes. We have worked with Bella in the past for carpet cleaning and upholstery cleaning.
I have used Bella Cleaning for several years to clean my tacked down carpeting and upholstered furniture. I have off-white carpeting throughout my home, so regular cleaning is a necessity. They have always done an excellent job. They are very responsive to request for estimates and service, are able to schedule work within a short period of time, and arrive as scheduled. Their cleaning team comes in, places plastic sheets or Styrofoam blocks under all furniture, pre-treats heavy traffic areas, cleans the carpet, and then departs leaving my carpets and upholstered furniture thoroughly clean. They also clean drapery, window blinds, and plantation shutters and will be coming to my home next week to provide these services. I will let you know how things turn out. I highly recommend Bella Cleaning and will use them again and again.
Description of Work: Carpet and Furniture Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$521
Frank J.
03/2019
1.0
upholstery cleaning
+ -1 more
My furniture looked better BEFORE it was cleaned. After letting the furniture dry for a few days after the crew cleaned it, we had lines embedded in the fabric. I called Gary Giovannelli to let him know about the problem and he returned to “steam” the lines out of the fabric. It’s now been two days and the furniture looks just as bad as it did the first time. I believe the first crew put some kind of solution on the furniture that shouldn’t have been used. As far as I’m concerned they ruined my furniture and now I’m stuck with it. I will not use Bella ever again.
Description of Work: Sofa, loveseat, oversized chair and hassock cleaned.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$300
Response from Bella Custom Cleaning Ltd
In response to this review. This is an unfair review. The custom was very happy with the cleaning, but the nap dried in the wrong direction. Most fabrics with naps will lay down after cleaning, this is not doing so. We did go to customers home and corrected some and will be going back to re- steam to make every attempt to groom in the correct position. Our goal is always to provide the best service to our customers. Some things can be out of our control Gary Giovannelli President
Kristine S.
03/2019
5.0
blind cleaning
+ -1 more
The blinds in our condo are about 19 years old and I am sure they were never cleaned. Bella came in, cleaned them and now it looks like I have new blinds. They also repaired the clips on one blind. I have area rugs that need cleaning and I will definitely be calling Bella again.
Description of Work: Cleaning Silhouettes Blinds
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lothar G.
02/2019
4.0
carpet cleaners, mattresses
+ 0 more
Response was excellent once the service request was made. The weather was brutal during time of service but all service promises kept. My tenants at the service property were happy with the results. My only issue with Bella happened when the estimated service cost vs actual nearly doubled. When questioned adjustments where made. I felt Bella quoted low to acquire the job with their estimate and then failed to honor. My hope to others who consider Bella for services ask for a detailed estimate in writing which disclosures all fees. Service was excellent professionalism was questionable.
Description of Work: Water Extraction and Carpeting Cleaned
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from Bella Custom Cleaning Ltd
In response to this review. We were dealing with a flood estimate in Chicago with the owner being in Arizona. Based on the sq ft over the phone I quoted $800 to $1200.00 approxiate estimate. The customer said they did not hear the $1200.00. After all was completed, wee xtracted water, pulled carpet, pulled pad, disinfected, moved furniture, dried floor, carpet and rooms with carpet driers, inspected drying 2 separate days after, installed complete new pad in both rooms, relayed carpet, cleaned carpet and moved furniture back, this took 4 to 5 days to complete. We got there in a timely fashion and saved this customer a few $1000.00 keeping the water from soaking into the dry wall and stopping mold damage and keeping there college tenants safe and happy in this crazy cold weather. We did not charge customer for the drying inspections after they told us they did not hear the $1200.00 range. We did confirm all other charges with the customer and completed the job, I feel there was a misunderstanding on the customer end also and we did do our best to control cost. Thank you, Gary Giovannell President of Bella Cleaning, Ltd.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
House Cleaning,
Drapery Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Upholstering,
Air Duct Cleaning,
Dry Cleaning,
Blind Cleaning,
Dryer Vent Cleaning
FAQ
Bella Custom Cleaning Ltd is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Bella Custom Cleaning Ltd accepts the following forms of payment: Check,CreditCard,Zelle
No, Bella Custom Cleaning Ltd does not offer warranties.
Bella Custom Cleaning Ltd offers the following services: Cleaning-drapery, blinds, carpet, upholstery, tile, mattress, air duct, area rugs and orientals. wood floors, vinyl tile stripping and waxing, Flood restoration, disinfecting and sanitizing, pet odor removal, scotchgard protection, flame proofing drapery.