Get matched with top blind cleaners in Wilder, ID

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"I sent my dad to Unique Blinds of Idaho last November to purchase two custom outdoor privacy blinds for my cabin costing close to $1,000. My family has been customers of theirs since they were doing it out of their garage. We gave them specific dimensions and picked out a color from a small swatch. When we got the packaged blinds, we hauled them up to the cabin but set them aside since there was too much snow to hang them. We didn’t think we needed to double check their work since it’s always been perfect before. Come April, we finally got back to the cabin to hang the blinds. As we opened them, we noticed the color was not going to work, they were too light. We had needed a darker color to match the wood trim. We also found that one of the blinds had the wrong dimensions. So we hauled them back to town to see what can be done to correct the issues. When we went back to the store, they said it was what we ordered…so we asked to look at the order and noticed they had written down the size wrong on one of the blinds. The color was our mistake, it had looked much darker on the little swatch. They said they’d try to contact the manufacturer to see if they could give us a discount and sent us away with a new color swatch book. After spending time picking out a new color, they called to tell us that they gave us the wrong color swatch book. So we had to go back to the store to get the right one and pick out a new color. Once that was all said and done they said they’d try to see if they could give us a discount for their size mistake. We spent the last 6 weeks trying to call them and see what the status was. We even went in 3-4 times to see what was going on and got nowhere. They ignored our multiple calls and they seemed to put us off because they didn’t want to admit their size mistake. It was just taking too long to resolve our issues. We just got a call from the office manager who proceeded to tell us that the manufacture is unwilling to take the new hardware back to switch out the fabric. The manufacture also said they cannot adjust the size of one of the blinds that Unique Blinds made the size mistake on. The new blinds would cost more ($1,100) due to the new fabric that we picked out. After months of poor communication with us, the manufacturer’s refusal to work with us, Unique Blinds not making their wrong right, wasting our time and taking our money…it’s safe to say that we will NO LONGER BE CUSTOMERS of theirs. Such a disappointment. We wanted to use a local company, but from now on, we will use Blinds.com. They guarantee if you do not like the blinds, they will replace for free. I suggest looking elsewhere if you need custom blinds to avoid the hassle and wasted time and money my family has gone through."

"This is a revised review from a previous experience when the gutters were not as clean as we had hoped for and we were quite disappointed with the service. After writing my review on Angie's List Samantha Kay contacted me personally and apologized for the experience we had had. She sent the technician out again, at no cost to us to re-do the work. This time the gutters were sparkling clean! I very much appreciated Samantha's candid and sincere response to our review and the ownership she took for not delivering on the service she would expect herself. Her response and the fact they used the opportunity to improve on their service was great. That is not easy to find these days and I will definitely use their services again."

"I found this company online Nov 2020. I became a client/customer along with my in-laws at their home in another city nearby. We both had our homes serviced biweekly and have continued service without interruption since then. My Mother-n-law and I both have high expectations when it comes to having a professional housecleaning service due to the fact we both have OCD in our blood. Lol. Pro Touch Cleaners definitely provided the service we were seeking. I personally never contacted the office with any specific complaints or concerns....my wife and I were always satisfied with the results of the cleaning. Our specific cleaning staff that would service our home were great and always made sure our expectations were satisfied....both parties were on the same page. Our expectation was to continue service basically forever to be honest. Now I will get into the problem and why I am no longer a customer and why I have cancelled service indefinitely..... 24 hours or same day prior to the physical cleaning service, my bank card on file is always charged. I was charged $240.75 biweekly ($481.50 per month). A lot of money! However, we obviously agreed to it and had no intensions of cancelling due to financial reasons. This morning, I noticed I was charged $270.75. I was confused and made a call to the office to inquire about the $30 difference. I was advised that it was a planned and expected rate increase. I made it very clear that I was never advised, notified, or informed of such increase and it was a complete surprise this morning to see it in my bank activity. The staff member apologized but said it was out of their control and it was something that happens to all customers. I said I am already paying a lot of money and there is no way I am paying even more, breaking the $500 per month threshold! After further conversation, pleading for the staff member to understand my perspective and make an exception, the staff member agreed to reach out to the owners to get their approval on keeping my rate at $240.75. The staff member called me back within 30 min later and said the owners said they are not able to keep my rate locked where it is and would need to charge me $270.75 going forward for each cleaning service, including the service scheduled for today. I said that is ridiculous! I have a scheduled cleaning today, within just a couple of hours from now....I don't want to cancel it but I should pay $240.75. However, I did end up cancelling the service scheduled! What is funny is if I were to cancel same day without notice and this whole thing did not happen, Pro Touch Cleaners would charge me a $99 cancellation fee! Lol. Can I charge them one today? Lol. So here is the math that does not make sense from a business perspective if you were to ask me (and prob the general public): Between my in laws and me, Pro Touch is getting a guaranteed $830 (approx) per month in business revenue. $9,960 per calendar year. The rate hike discrepancy is $60 per month (my home)... $720 per calendar year. So since they are choosing to not disregard the $720 per calendar year and keep me at the same existing rate I have had, they are now going to completely lose $9,960 in revenue per year (my in-laws are cancelling)! They are willing to lose almost $10k per year over choosing the other option of just not making $700 more per year. How stupid is this??? Makes absolutely no sense!!! If you have any financial minded brain as a business owner, this would be common sense to not lose me as a client! Not only do you lose 2 clients but now you are setting yourself up to lose potentially more referrals that I would generate and my in laws would generate with the chance of making more than $10,000 in revenue per year all over a debate of $720 per year! Lol. Wow. Anyway, I am very disappointed that my math did not persuade the owners to change their decision and they officially chose to lose 2 clients today. My home is in need of cleaning and I will be reaching out to other local cleaning companies to gain me as a customer! Think twice before you hire them!"

"I highly recommend this cleaning service. Crear Spectrum helped with all that was needed to get us ready for the sale in a timely manner!"

"The Service men were awesome, however the CFO, Allie Isaacson, was very condescending, rude and impossible to reason with. I did not receive an invoice, I only got a rude letter demanding payment immediately or else I would be referred to a collection agency. When I tried to talk to her on the phone, she made me feel like a criminal. I signed a contract to pay $100. in March, $100 in April and $300 in May, to be charged to my credit card. I assumed everything was taken care of when I got another nasty FINAL NOTICE letter demanding full payment by May 2 or I would be sent to a collection agency. I will pay the bill on time, but I resent being treated like a criminal. I honestly think Allie Isaacson needs to take a class in diplomacy. Needless to say, I will never do business with Servpro again and would not recommend them."