Get matched with top blind cleaners in Notus, ID

"I highly recommend this cleaning service. Crear Spectrum helped with all that was needed to get us ready for the sale in a timely manner!"

"I found this company online Nov 2020. I became a client/customer along with my in-laws at their home in another city nearby. We both had our homes serviced biweekly and have continued service without interruption since then. My Mother-n-law and I both have high expectations when it comes to having a professional housecleaning service due to the fact we both have OCD in our blood. Lol. Pro Touch Cleaners definitely provided the service we were seeking. I personally never contacted the office with any specific complaints or concerns....my wife and I were always satisfied with the results of the cleaning. Our specific cleaning staff that would service our home were great and always made sure our expectations were satisfied....both parties were on the same page. Our expectation was to continue service basically forever to be honest. Now I will get into the problem and why I am no longer a customer and why I have cancelled service indefinitely..... 24 hours or same day prior to the physical cleaning service, my bank card on file is always charged. I was charged $240.75 biweekly ($481.50 per month). A lot of money! However, we obviously agreed to it and had no intensions of cancelling due to financial reasons. This morning, I noticed I was charged $270.75. I was confused and made a call to the office to inquire about the $30 difference. I was advised that it was a planned and expected rate increase. I made it very clear that I was never advised, notified, or informed of such increase and it was a complete surprise this morning to see it in my bank activity. The staff member apologized but said it was out of their control and it was something that happens to all customers. I said I am already paying a lot of money and there is no way I am paying even more, breaking the $500 per month threshold! After further conversation, pleading for the staff member to understand my perspective and make an exception, the staff member agreed to reach out to the owners to get their approval on keeping my rate at $240.75. The staff member called me back within 30 min later and said the owners said they are not able to keep my rate locked where it is and would need to charge me $270.75 going forward for each cleaning service, including the service scheduled for today. I said that is ridiculous! I have a scheduled cleaning today, within just a couple of hours from now....I don't want to cancel it but I should pay $240.75. However, I did end up cancelling the service scheduled! What is funny is if I were to cancel same day without notice and this whole thing did not happen, Pro Touch Cleaners would charge me a $99 cancellation fee! Lol. Can I charge them one today? Lol. So here is the math that does not make sense from a business perspective if you were to ask me (and prob the general public): Between my in laws and me, Pro Touch is getting a guaranteed $830 (approx) per month in business revenue. $9,960 per calendar year. The rate hike discrepancy is $60 per month (my home)... $720 per calendar year. So since they are choosing to not disregard the $720 per calendar year and keep me at the same existing rate I have had, they are now going to completely lose $9,960 in revenue per year (my in-laws are cancelling)! They are willing to lose almost $10k per year over choosing the other option of just not making $700 more per year. How stupid is this??? Makes absolutely no sense!!! If you have any financial minded brain as a business owner, this would be common sense to not lose me as a client! Not only do you lose 2 clients but now you are setting yourself up to lose potentially more referrals that I would generate and my in laws would generate with the chance of making more than $10,000 in revenue per year all over a debate of $720 per year! Lol. Wow. Anyway, I am very disappointed that my math did not persuade the owners to change their decision and they officially chose to lose 2 clients today. My home is in need of cleaning and I will be reaching out to other local cleaning companies to gain me as a customer! Think twice before you hire them!"