ACI Window Cleaning
Clean & Polish Flooring - For Business
Serving Emmett, ID and surrounding areas
In business since 2011
Free estimates
"Initially, our experience was not so positive (which is the reason for the "B" on professionalism), but ultimately, Jason Lochridge, the owner, went the extra mile to more than make things right. Here is our story (and please read it to the end):
We purchased a discount coupon for gutter cleaning through Deal Saver. The crew showed up on time. They asked if they could use our trash container to dispose of the leaves in the gutters (something we found out later was not company policy), and my husband said "yes." They put all the wet, dirty leaves in the container unbagged (also totally not company procedure -- they were supposed to bag everything and remove it from the premises). My husband estimates there was about 100 pounds of gunk in the container. They also splattered mud down the side of our house.
Not only did this make a terrible, sloppy mess in our garbage container, but it also turned very cold a few days later so that when he got ready to put the trash out for collection, he realized that the wet leaves in the bottom of the container (which was empty when they arrived) would freeze in a lump and likely not come out when the trash was emptied. So he went to the store, bought some heavy-duty trash bags and cleaned the leaves out of the container (as many as he could -- it was still a mess -- absolutely filthy) and bagged them before putting the can at the curb.
They also overcharged us. They told us we had 150 feet of gutter but would charge us for "only" 140. Our coupon was good for 100 linear feet, so we paid for another 40 ($80). My husband measured later, thinking 150 sounded like too much, and he got 115 feet.
I decided it was only fair to call ACI and give them a chance to make it right. Jason came out to inspect the job and collect our garbage container to clean it. He re-measured the gutters and told me that we had 118 feet, confirming that we had been over-charged. He also asked me to step outside and look at the gutters. He showed me a section that the employee accompanying him had wiped clean and said, "That is what your gutters were supposed to look like when they left." The rest were really dirty. Then he told me he had taken pictures of how the crew had left the gutters (dirty) and that it would be a topic in their Monday employee meeting. He was very calm, but I could see that underneath, he was angry.
They cleaned the rest of the gutters off, cleaned the mud off the side of the house and took our garbage container away and cleaned that up, too. Then they sent us a refund check. I was expecting the amount we had been overcharged, but they refunded the entire $80! So, yes, I will definitely hire them again and recommend them to others.
"
+6
Recommended by92%of homeowners
