Get matched with top roofers in Emerson, GA

"Very satisfied! Highly recommended!!! Perfectly! Mr. Rackley and his team knocked the roof out in less than a day! Clean up was spotless and no worries for nails with the powerful magnets they sweep the ground with after clean up. I am very happy I chose Rackley Roofing and am recommending them to my dad for his roof. You won't be disappointed!"

"I got many calls, total of 7, to be exact. I am glad I picked RRG. They are professionals with logo uniforms, big ass logo trucks and stuff. Roof is done timely and quickly. Thumbs up to AL and Josh."

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I started discussions with Crestmark in mid-April 2013, receiving an actual quote and invoice in mid-May. They performed the roof repair and it was completed by the end of June, with the work crew doing superior work. With the roof complete, there was approximately $8,000 worth of repairs remaining to be completed. When I had not heard from Crestmark by the second week in July, I attempted to contact them by email and phone but to no avail. I finally made contact by phone shortly into September (four months into our repairs!) and expressed such frustration with the owner that a representative emailed me that afternoon, promising to come by and estimate the materials needed for completion. A week later they came out and partially finished the chimney framing but left it unpainted and none of the facia or soffet work done. On September 19, I received an email from the same representative promising to "get a list of what needs to be finished tomorrow and we will get it done". I have not heard from Crestmark since (today is November 9, 2013) nor has any work been performed. While Crestmark Roofing promised much and their price was fair, the lack of communication and follow-up has negated what should have been a relatively easy success. 

UPDATE

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On November 9, 2013, I provided Crestmark with advance notice of my Angie's List review to allow them an opportunity to responds and/or attempt to remediate our concerns. On November 21, 2013, I received an email stating they were ordering the remaining materials and would have the job completed within 2-3 weeks. However, I heard nothing else from my job representative into mid-January. On January 22, 2014, I contacted the Angie's List POC for Crestmark Roofing, Gary Yates. In contrast to my experiences with the prior representative, Mr. Yates was professional, responsive, and extremely disturbed over how the job had been handled. To his credit, he did not fain concern in an effort to win back business; instead, it appears he made a diligent effort to objectively investigate the status of our job and what led to our displeasure. Mr. Yates kept me informed throughout the 23rd, checking for additional information and clarifying points of confusion. On January 24, Mr. Yates and I met in person, where he apologized for the problems with this job and updated me on the results of his investigation. He assured me that this was an isolated incident involving one of his representatives and took full responsibility for the lack of communications and response. He cleared up several misconceptions concerning the repairs and in my view rescued the reputation of this company. Had I thought to contact Mr. Yates earlier, many if not all of these problems may have been averted.

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"The team was respectful and careful. Did all the necessary roof repairs and painting without any mess."

"Very professional and reasonably priced. New roof looks great. Would highly recommend Braxco Roofing to anyone who needs roof work done."

"Roof is ok, but gutter work is poor."

"Great Job very efficient and was over all the best roofing company i have ever meet. The owner was very nice and helped every step of the way. Was not like other companies."

"From the very beginning, Scott Gunter, the Hixon Company Representative, came to our home well prepared and with plans for an outdoor screened porch and to have a new roof installed. Scott delivered as he said he would, on time, and the best workmanship we could afford. Once here, theHixon crew went right to work. They were on time, quick, but yet, efficient. We couldn't be more happy with the roof. We did install a quality roof with architectural shingles. It was done in two days. There were many, friendly and efficient workers, all here at the same time. They worked very hard and were relentless in their efforts to please my wife and me."

"I can't give them enough stars to say how pleased I am with all that they did. If you are lucky enough to work with Adam he goes above and beyond plus some. I was replacng a roof to sell my house and he went through the inspection report with me to make sure all items were addressed. Roof it forward on the day they replaced the roof was efficient and did a very nice job in making the roof look professional. And they cleaned up really good so you didn't even know they were there."

"Had a ceiling leak that was clearly coming from a roof issue. Had the guys that put the roof on originally come out and they pulled out their drone and then came back with a $1,000 estimate. I decided to get a 2nd opinion, Mike from 4 Seasons came out, actually pulled out is ladder and inspected by getting up on the roof (imagine that!). He said he could do what the big roof company wanted to do for a little less but was not necessary and it was clear it just needed some resealing in one area where two roofs came together. While he was up there he inspected another area and nailed down a shingle or two and did another minor fix that caught his eye and was preventing water from dropping into my gutter guard topper (was flowing over it). The repair has been through at least 2 very heavy rains so it looks like the repair worked and I saved a ton of money. I have already referred them to a friend who may need a roof."