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"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"Hail damage occurred in March of this year and I contacted Braswell Construction as well as 2 other local roofing companies. Chris Gaugler contacted me asap and came out to the house. The other two roofing companies I never heard back. Braswell Construction contacted my insurance company and worked out all the details. A week later I had a brand new roof with gorgeous colored shingles. Everyone in the neighborhood stopped by and literally knocked on the door to inquire. Chris Gaugler was onsite and available for questions anytime to the very end. The crew only took one day to do the house, extended 4 car garage and well house. Photos attached and it really makes a difference."

"Everything went great! Would definitely recommend to others."

"Tony came out immediately and resolved the issue so quick. He was amazing! Hire them again without hesitation."

"Stair runner was installed crooked and nails poking thru carpet. I have been trying to get it fixed for 6 months. Do not sign anything they give you unless you are 100% satisfied and you have read the paperwork. The second crew that came out to look at the issue tried to get me to sign a form. They said "it just says that we came out". That is not what it said. It said that the problem was fixed and that there are no more issues. They show up and say they will come back, then they don't come back. They took the remnant of my carpet to bind and "fix" the problem when they come back. Then, they didn't come back. And after each time they don't show or show and don't fix it, I get a text asking if I'm satisfied. Each time, we call and say we are not satisfied. There is no end to this experience. I am going for a full refund from Home Depot and asking them never to use this company again."

"I am very unhappy with my gutters and leaf guards. They were not installed to the level that I expected and paid for. The support and service has been terrible. Timeline: April 13, 2023 Sales pitch - Jerome is a great salesman. Very convincing. I agreed to pay a price that was twice your competitors because I was convinced that this was the best system. I met with 5 different vendors, and did a lot of internet research. Leaf Filter was last and convinced me at the sales pitch that this was the perfect solution despite the inflated price. April 14 Install began early. I asked about the angle at which the gutters were installed. Was told that the installers had levels in their pocket, but could “do it by eye” because they are so experienced. Two 40’ plus gutters were installed only angling down to one downspout, despite the sales agreement that specifically noted two downspouts based on that length. At my insistence, the second, promised downspout installed on each of the two long runs. Did not change angle of gutter to accommodate. I observed that some of the gutter guards had collapsed and were lower in the back of the gutter than the front which would allow water to run back and leaves to flow into the gutter. Told that this happens and not to worry about it. Installer reached in and pulled up the guard section I noted and used the friction of the screen material to hold in place. Told that this is a good solution. When I called Jerome to complain, was told that it is OK, because if they get leaves in them then the warranty will cover. That evening, took 4’ level and measured the fall of the gutters I could reach. Very inconsistent, in some cases falling over 1/2” in 4 feet, almost an inch in 10 feet. The internet tell some that this is too much. April 17 Called customer service, expressed displeasure. Told them that I was in Europe till the 22nd. Set appointment for the 25th for an inspector to come and review the install with me. April 18 Inspector arrives at my house. My wife calls me in London. I am forced to talk about the issues over the phone despite being clear that I want to be present. I ask for the appointment to be rescheduled for the date and time originally set (8am-12pm, 25th April). Technician agrees. April 25 No one from Leaf Filter comes for the scheduled appointment - although I took 1/2 day at work to be present for meeting. Called customer service, was told that they had someone there the week before so this appointment was canceled. Expressed my displeasure. Told that I would get a call from Manager. April 27 Receive call from “Tex” at Leaf Filter. Proceeds to talk down to me and explain (using a lot of repetition and small words) that I am mistaken and my complaints are not valid. Conversation becomes heated. Tex agrees to send someone to inspect the gutters on May 1. May 1 Inspector arrives. inspector agrees that there are not sufficient hangers holding up the gutters, so the leaf filters are not properly supported. Agrees that the angle at which the long gutters are installed is not correct. Agrees that the correct fall of the gutter should be between 1/4” and 1/2” per 10 feet. Tells me all of the low gutters are properly angled (although they are not). Assures me that Tex will be in touch to discuss their findings and propose a solution for both the missing hangers as well as the faulty angle of the installation. May 2 Someone from Leaf Filter shows up at the house while I am at work and does work on my house without my permission or knowledge. My wife discovers them as they are finishing whatever work they decided to do to my house, without my approval or permission. They leave. I have no idea what they did. I expected to be deliriously happy with these gutters based on the very lofty price and your online reputation. I should not have to even consider whether they are correctly angled to allow proper water flow - my salesman assured me that the angle is carefully measured by the installers. I should not have to ever worry about whether, due to faulty install, I will have leaves in my gutters."