Reliable Power Systems
Reliable Power Systems
Your leading Florida Generac Dealer Servicing & Installing Automatic, Whole Home Standby Generators, not portables. We maintain long-lasting relationships with our customers by exceeding expectations and gaining trust through exceptional performance, unparalleled service, and honest and ethical business practices. Reliable Power Systems is 100 percent dedicated to providing an outstanding experience and your complete satisfaction. About Reliable: We are a team of over 100+ experienced professionals who handle everything from start to finish. We are fully insured and carry General Liability, Fleet Insurance, and Worker’s Compensation. No Outside Contractors. Ever. All our technicians are highly trained and factory certified. We maintain a fully stocked 20,000 sq ft warehouse allowing us to rapidly respond to your needs All our team members undergo extensive background checks as well as drug testing. Reliable offers 24/7/365 service! In an emergency, our LIVE answering service will notify the on-call technician, who will return your call within 15 minutes. In addition to winning the Generac Power Pro Premier Award for the ninth consecutive year, we earned the 2021 Connectivity Kings Award, recognizing our dedication to remotely monitoring all of our customers’ generators. We received our second consecutive Generac Industry Excellence Award, the top award in the Generac organization. The prestigious honor is awarded based on our continued demonstration of excellence in selling, installing, and servicing Generac home standby generators. We thank you for the opportunity to earn your business and hope you make the Reliable choice! We look forward to welcoming you to the Reliable family.
"I hired this company to put in a generator after seeing their commercials on TV, and seeing all the high reviews online. I can say that my experience has been horrible. First off, the permitting process took months, just to get the approval to install the generator. After the install, city permitting workers came out countless times sighting issues that needed to be resolved that seemingly didn’t get resolved because they’d get flagged again for the same issues. The biggest being they installed the generator too close to the natural gas line, which caused them to move the generator over about 18 inches and needing to install a giant junction box on the outside wall of my house. Not a great look. During the install and clearing permits, it’s almost impossible to get ahold of anyone to get a status update. I’d call and leave messages, email – repeatedly – before I’d finally get someone to reply. Fast forward a year, I discovered they installed one of the junction boxes incorrectly to my pool heater, causing it to fill up with water… so another repair. Now after the first year they hit you with a $600 per year contract to continue to monitor the generator for issues. Even after I signed it, I still get an email asking me to sign up every couple of weeks.. I’ve responded a dozen times telling them I’ve signed up for the monitoring program and to stop emailing me. Now the icing on the cake. I’m paying $600 a year for them to 'monitor' for problems. Today we lost power and the generator didn’t turn on. Looked at my mobile app, and it shows the cell signal used to monitor the generator isn’t working. I open the generator and the control panel that runs the entire system is blank and not working. Obviously a major problem… and isn’t that why I’m paying $600 a year for Reliable to monitor for problems and fix them before they cause an issue? This monitoring program is a scam. If they were actually monitoring the system they would've seen that my generator didn't exercise on Monday as scheduled, and that I've been offline over a week! Calling to ask that question just got me on the line with some low level customer service person, who can’t do anything but set an appointment a week from now. If you’re going to install a generator, look elsewhere."
Kyle J on January 2025
Your leading Florida Generac Dealer Servicing & Installing Automatic, Whole Home Standby Generators, not portables. We maintain long-lasting relationships with our customers by exceeding expectations and gaining trust through exceptional performance, unparalleled service, and honest and ethical business practices. Reliable Power Systems is 100 percent dedicated to providing an outstanding experience and your complete satisfaction. About Reliable: We are a team of over 100+ experienced professionals who handle everything from start to finish. We are fully insured and carry General Liability, Fleet Insurance, and Worker’s Compensation. No Outside Contractors. Ever. All our technicians are highly trained and factory certified. We maintain a fully stocked 20,000 sq ft warehouse allowing us to rapidly respond to your needs All our team members undergo extensive background checks as well as drug testing. Reliable offers 24/7/365 service! In an emergency, our LIVE answering service will notify the on-call technician, who will return your call within 15 minutes. In addition to winning the Generac Power Pro Premier Award for the ninth consecutive year, we earned the 2021 Connectivity Kings Award, recognizing our dedication to remotely monitoring all of our customers’ generators. We received our second consecutive Generac Industry Excellence Award, the top award in the Generac organization. The prestigious honor is awarded based on our continued demonstration of excellence in selling, installing, and servicing Generac home standby generators. We thank you for the opportunity to earn your business and hope you make the Reliable choice! We look forward to welcoming you to the Reliable family.
"I hired this company to put in a generator after seeing their commercials on TV, and seeing all the high reviews online. I can say that my experience has been horrible. First off, the permitting process took months, just to get the approval to install the generator. After the install, city permitting workers came out countless times sighting issues that needed to be resolved that seemingly didn’t get resolved because they’d get flagged again for the same issues. The biggest being they installed the generator too close to the natural gas line, which caused them to move the generator over about 18 inches and needing to install a giant junction box on the outside wall of my house. Not a great look. During the install and clearing permits, it’s almost impossible to get ahold of anyone to get a status update. I’d call and leave messages, email – repeatedly – before I’d finally get someone to reply. Fast forward a year, I discovered they installed one of the junction boxes incorrectly to my pool heater, causing it to fill up with water… so another repair. Now after the first year they hit you with a $600 per year contract to continue to monitor the generator for issues. Even after I signed it, I still get an email asking me to sign up every couple of weeks.. I’ve responded a dozen times telling them I’ve signed up for the monitoring program and to stop emailing me. Now the icing on the cake. I’m paying $600 a year for them to 'monitor' for problems. Today we lost power and the generator didn’t turn on. Looked at my mobile app, and it shows the cell signal used to monitor the generator isn’t working. I open the generator and the control panel that runs the entire system is blank and not working. Obviously a major problem… and isn’t that why I’m paying $600 a year for Reliable to monitor for problems and fix them before they cause an issue? This monitoring program is a scam. If they were actually monitoring the system they would've seen that my generator didn't exercise on Monday as scheduled, and that I've been offline over a week! Calling to ask that question just got me on the line with some low level customer service person, who can’t do anything but set an appointment a week from now. If you’re going to install a generator, look elsewhere."
Kyle J on January 2025
