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"Samsung 18 cf Top freezer refrigerator/ freezer, 3 years old (2 years out of warranty). Freezer section is cold, but not really freezing cold at maximum output. Certified tech disassembled parts of the refrigerator, test probed and reassembled. After 45 minutes, Certified tech declared that the compressor needs to be replaced. Cost: $985 plus tax. A new Samsung refrigerator -- same exact model -- costs $900 today at Best Buy. The tech knew all this up front and said as much during the visit. So, I was handed a repair estimate and a bill for $89 covering the tech's visit. Certified's repair cost is ridiculous, outrageous price gouging (I checked Samsung compressor replacement part cost online, labor costs, etc.). I am convinced Certified is running a scam the goal of which is not to repair appliances, but to collect a profitable $89 per visit, regardless of whether or not someone is dumb enough to accept and proceed with Certified's insanely overpriced work, and that's assuming the tech is even competent enough to perform it. You be the judge. BTW, this is not a "fake review from a local competitor" as Certified's business owner replied on a negative Google review of this same outfit. Shame in YOU!"

"Very disappointed with Jose C. Yanes Air Conditioning & Appliances Services Inc. My AC stopped working in February and Wally diagnosed a bad pump and charged for a new one. Less than a month later I had a vent leak; he came back and cleaned the drains on 3/17, for a new charge. Last week the leaks started again. I reached out to both Wally and Jose. Wally did not respond or return my calls. I spoke with Jose, who said Wally would come the next day (Wednesday 3/13) but he didn?t show. I spoke with Wally Thursday, and he claimed Jose forgot to tell him; he promised to be there that Thursday, but didn?t show. I?ve been calling since with no response. I spoke with Jose again on Friday, who said Wally was supposed to be there and would reach out, but I have received no calls or messages since. They both stopped responding to my calls and texts. This is very unprofessional and unacceptable. I?m now left dealing with ongoing leaks and poor communication. I wouldn?t recommend. "

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."