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"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"

"Quick response to provide service. Techs were on time, professional, courteous, and knowledgeable."

"Chris was very thorough and professional. A pleasure to deal with . Would request him in the future"

"Very happy with the results!"

"Ken the SWINDLER,troubleshooted my unit&quoted me $1,200 flat.Less than 24hrs before the job,he tried to jack up the price.He made an existing hairline crack in my drip pan worse,causing water to leak all on my floor,then refused to take responsibility.His excuse: “It was already cracked.” He wanted to charge me for the damage HE caused.He discovered my parts were under warranty(including the drip pan)he then “owned up” to replacing it,acting like he was a hero.He brought me the incorrect fan relay,he left to switch it out.Disappeared for 2hrs,calls and lies about the place being closed when he left the incorrect fan relay at my house.Was promised a hard start kit for free if my breaker tripped.It tripped twice.Instead of honoring his word,he tried to push me off to an electrician&told me to start saving $8,000 for a brandnew system on a unit thats 3.5yrs old.He denied ever making the offer,admitted it later then ghosted me.Stay away unless you want A BREATHE OF FRESH PROBLEMS."

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"Extremely professional and pleasant. Was very forthcoming with information. Quick and efficient install process."

"Carlos with Pacific United Power always answered my calls (there were a lot) and made it an easy transition to getting solar installed onto my home. He went into much more detail than all the other companies I sat with and he ultimately had the best prices and the fewest steps I had to physically be around for."

"John was very thorough and knowledgeable. He walked us through every step of the way since we had very little to no knowledge about solar panels. He was also very honest in guiding us to pick out the right package for our home and our needs; he did not try to upsell or talk us into getting extra things we did not need. To this day, we still text/call John whenever we have questions and or concerns."

"Protek HVAC turned our $34,000 investment into a costly disaster. Their poor installation led to mold growth, forcing us to spend an additional $22,000 in damages, repairs, and legal fees—all while they refused to take responsibility. Additionally, they are refusing to give me the attic hatch that I paid for. That was worth close $500 worth of equipment. If they can't even do the right thing with that for you, imagine if they mess up something bigger We were misled into a $25,000 upgrade with assurances that it would improve indoor air quality, which likely would have been the case if they had properly sealed the air ducts. However, an independent engineer confirmed the issues stemmed from an inadequate installation—ducts left unsealed, causing microbial growth. Despite our efforts to resolve this, Protek repeatedly changed their explanation, shifting blame from the hurricane to previous installers. Additionally, they downgraded our system from a 4-ton unit to a 3-ton unit while falsely marking the installation as an equal swap on permit paperwork. When confronted, they refused to properly remediate the problem. **If you choose this company, do not trust verbal assurances. Insist on personally inspecting their work before signing off on anything. Buyer beware!**"