Charles M Watts AC

We had preventative maintenance done on 12/16/21 at a cost of $85, on 12/19/21 an after hours call was required due to capacitor needing replacement at a cost of $99. Had the test been run on the capacitor at time of preventive maintenance would have been discovered, not resulting in after hours call. Mr. Watts extremely RUDE AND ARROGANT. NEVER AGAIN!!

had major leak and decided not to repair but will replace in furture

Perfectly. Great professional service and very reliable.

It worked out fine and they are very thorough and I am satisfied. I will use them again.

Excellent. Performed as promised

Prompt proffessional courteous diagnosed quickly GREAT service will hire again when needed $

Joe was a total pro with a great sense of humor which seems to be rare these days in customer service. This is the second time we have had Watts service our home a/c which is 25 years old and needs to be replace, but we were hoping to get through this summer before biting the bullet. I called a 3:30pm and he was at my door within an hour and had the temp dropping in short order. Highly recommend these guys and will be calling them when we replace the system!

I work in a service industry, and I know how important customer relations are! The AC specialist, Raymond, told me he could be there in about 30 minutes. He made it in 25....... He had my AC unplugged, the drain on the outside was dripping all along, there was another plugged up line in the AC. From initial call to problem fixed an unbelievable 1 hour and 10 minutes. They were so responsive, pleasant and a op notch service, that I will call them up to set up a service plan for my AC from this point forward

So my energy company is having issues with one of their sub-stations in the area and were constantly cycling power all day long. Come to find out that this cause the capacitor on my heat pump to burn out.
I called Watts AC around 7:30 pm on Tuesday and was expecting to get a voice-mail that I could leave information at to be called the next day. To my surprise I actually got to a person who was willing to get me in touch with a technician to answer my questions before setting an appointment. She had said she would give him all the details I gave her and he would call me.

At this point a large thunderstorm and just rolled in, so I was hot, and it was muggy and bad outside and no where to escape to. The technician called me back though about 15 minutes after I hung up the phone. He told me the normal Diagnostic fee was $89 and that he could try and make it out there that night to take a look at the AC, Because of the storm though I declined and asked to set up an appointment for Wednesday morning. 

8 am sharp I got a call from someone with Watts AC to setup and confirm getting a technician out ASAP, but warned me that the morning was already booked because of the high volume of calls. I told her that it was okay and got it set. Expecting to not hear anything back from them until 3 o'clock or so I started trying to find arrangements to take care of my dogs and family in the heat.

The best part is that around Noon Raymond shows up at my door asking to take a look at the unit. I show him where I thought to be the trouble, the symptoms, and how I had disconnected the power. He had me turn the power back on, took a look at a couple things, turned to me and told me the capacitor burned out. He then grabbed one from the truck, informed me of the price of it being $100 for it(of course I would have agreed to anything to get it fixed, but he even showed me it in their price booklet to put my mind at ease), and then he installed it. Everything was said and done by 12:17 and my AC is running again.

Raymond was great and I will gladly call them again in the future. He even told me some tips to check in the future if it happens again and what would have caused it.


TL;DR

Took 1 call, 17 minutes, and $130 and my AC is ice cold again.

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A/C stopped working and I found Watts A/C on Angie's list. Simple call and service guy responded quickly and was very fast and friendly.

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I'm very pleased with the courteous service and effective response to our A/C outage.  With temps in the 90s, you don't want to be without A/C very long.  Thanks to Watt's, we weren't.  I highly recommend them.

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Service rep came out to determine problem. Blower motor was ordered and another tech came to install the motor. Both techs were professional and courteous. Service was performed in a timely manner.

very helpful and honest.

Told us how the HVAC system for this condo worked, we had just moved in.  Cleaned and checked the whole system.  He was polite and tidy in his work.

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They were very professional, didnt take a lot of time to get the job done and they did a great job! I will definitely use them again!