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"Absolutely appalled by the unprofessional manner of this company. We called this company as a second opinion for an issue with our AC. After the first quote we had a general idea of the issue but being naive to this matter we thought it best to get a second opinion. The technician- ISMEAL SAMANO- absolutely tried to take advantage of the fact that only myself was here (female,29) and not my husband. After getting the feeling this was happening - I followed my gut and called my husband to have him speak with the tech directly (all of which was on speaker, I was able to hear everything). This tech spoke of many issues - suggested a whole new AC UNIT, and then casually let my husband know he would be "rinsing off the coil, probably won't do much, but may help for now". At the time of payment, I received a total of $221.30. The original price of the quote was $89. Confused I asked the technician to please explain the additional cost. He seemed lost.. Could only say that "I normally HAVE to charge close to $300 for that rinse service, I dont feel comfortable doing to that you. So I charged you the least I could." - Which was around $130.00 for a rinse... of our water. I made sure to ask if this was proper procedure for their technicians to performs tasks on a unit that cost money to the homeowners, without their knowledge. No reply. Before the technician left, my husband and I made sure to ask what exactly that rinse did, are we able to run the unit now at least? This technician told us yes. Although the technician from days prior from COOL TODAY made sure to tell us to try to leave it off as much as possible due to overheating. Scared of what can happen in that instance I made sure to be clear to ask this technician again that it is safe to keep on. He said yes again, just as the unit shut off and can very audibly hear it attempting to kick back on (causing it to overheat). I pointed this out to him and he attempted to say it was because our thermostat was set to that temperature, that is why it cut off. I immediately went to set it lower to show him that is not the case, that it won't kick back on and stay. But instead, this technician absolutely knew we were skeptical of him and his request for payment and that his "rinse" for $130 did absolutely nothing. He nearly ran out the door. After going through all of this I attempted right away to call customer service to inquire if this is proper procedure for their technicians to do this without homeowner approval. Her response was "No, but it sounds like there may have been things said I don't know about, so wait for 12 hours and well get back to you". Absolutely appalled. I greatly pride myself on my involvement with my community and close-knit relationship with my mom groups online. I am happy I am at least able to spread this awareness so all my other Mama's can avoid being targeted by despicable company. Be safe and aware Mama's, ladies, and everyone without proper knowledge!"

"Initial visit was not good. Jose was condescending and not understanding the situation. Second visit included the branch manager. While they spent a lot of time, I was quoted $1700+ to “fix” the issue. Turns out Jose misdiagnosed the bathroom venting problem. Said venting never went anywhere and needed to cap it off in the attic. While I am not a plumber, I saw the situation- pipes had come apart from the junctions. No investigation- it was completely apparent. So either incompetent or fraudulent, do NOT use this company."

"Never ever again! They came 3x, didn’t fix the problem but charged $1800 times “hydro jet” the lines. Didn’t bother to tell us it was a hole caused by quantum fiber install. Then tried to get me to do a $7500 belly bulge repair that wasn’t needed!!"

"Pro Plumbing provided excellent professional service and a good value. I have used them for three different projects and would highly recommend them."

"I had a disaster on my hands when I was standing on my breakfast bar to try to change a recessed light bulb. My foot slipped into the sink. The sink collapsed into the cabinet below and messed up some of the pipes. I got the referral to Phillip's Plumbing from Angi. It was a great experience. Bob who took the call, said Don would be out first thing this morning. Don calmed my nerves from all the nonsense I was hearing from other plumbing companies. Don and Kevin did an awesome job. They were efficient, cleaned up the area, did great work and at a fair price. To top it off Kevin went above and beyond and changed the light bulb?I could not be more pleased❣ I highly recommend Phillip's Plumbing."

"Fast and professional"

"Frank Smith missed our appointment to fix blocked drains. He did not reply to numerous voicemails or texts. Finally he contacted me saying he forgot. When he did visit, he did not bring the right tools but spent 2 hours to show he was trying to fix the drains . He kept asking me if I had one part or another that he could borrow. Why would I have spare parts that a plumber uses? Without the right tools the visit was useless except he charged me for his time. As he did not have the right tools the first visit, he told me he had to come back the next day. The 2nd visit he brought a helper but still did not bring the right tools so would need to come back a 3rd time with the right tools. For 9 hours of his time @ $100 per hour and 2 helpers that werent' needed at $20 an hour, according to him, he ended up charging me $1,600. The $100 per hour is not unreasonable but padding out time and wasting time and visits because unprepared is ********. This man is an unprofessional con man."

"top notch prompt service"

"Great experience, super fast turnaround."