Ben Franklin Plumbing

Initial visit was not good. Jose was condescending and not understanding the situation. Second visit included the branch manager. While they spent a lot of time, I was quoted $1700+ to “fix” the issue. Turns out Jose misdiagnosed the bathroom venting problem. Said venting never went anywhere and needed to cap it off in the attic. While I am not a plumber, I saw the situation- pipes had come apart from the junctions. No investigation- it was completely apparent. So either incompetent or fraudulent, do NOT use this company.

Thomas and Paul were ready to go and clean! It was a slab leak in my home. Impact hammers and concrete removal. Also, done efficiently and timely. Wow. You can’t tell they were there today! Well done gentlemen. 6 stars.

excellent very friendly

The best service I have ever had. Daniel was amazing.

Excellent service, fast response and repairs

Our tankless water heater stopped working. We called to have It repaired. After examining the heater we learned that the control board and a few other things were in need of replacement. The original unit was twelve years old. The cost of repairs were such that it made sense to replace the heater. A new tank was ordered and installed the following day.

They were fabulous and I was very impressed. They did an excellent job providing an inexpensive alternative until I replace the commode. I will definitely recommend them and absolutely use them, again.

I have a plumbing services plan I pay monthly for and the hot water heater they installed is still under warranty. I called early on Christmas Eve and was told by their call center no one was answering (so much for 24/7 availability as advertised) so she put the appointment down for 6 days later as she said that was the earliest they had. I explained that is ridiculous as it means no hot showers, no clean dishes, etc. and she suggested calling another plumber. The thing is under warranty!!!!!!!!!!!!!!!!!!!!!!!! I called back on the 26th and was given the same bs. Never use these rip off artists. Terrible service.

They charged my mother over $300. They could have told her to go buy a new toilet and just have them install it, but they didn't, and they had to come back 3 times. The last time the guy came he actually turned her shoulder and told her to go sit down. Very unprofessional.

I would not recommend them to anyone.

They were good. I think they were a little high. There was nothing wrong with the quality of the work or the people. They were very nice young men and all like that, but I think their price was a bit high.

was done in two days, had a leak and took a long time to get the dry wall cut out repaired.

Plumber could not fix our water heater, yet charged us $129 for the "service call." In addition, he broke the latch on the unit. Supervisors have not returned our multiple calls for 3 months. We were told the $129 would be refunded, but it has not been, and it has been 3 months. Beware: the estimates are not free, and customer satisfaction is definitely not a priority.

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On time, extremely professional, and very competent. However, kind of expensive.

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All they want to do is sell you something. After about 5 minutes of this guy working in the house, I could tell he just wanted to sell me something. They ended up selling me an air tap and I was disappointed. They extremely overcharge and I later found out the air tap they sold me was just an expensive add-on that used more energy than they promised.

• I reached out to this company after receiving positive feedback from a co-worker.
• The two guys that came out were very professional and I was vary confident that they where well trained and qualified to do this work. They did a good job at cleaning up the mess and tracks they made.
• I was very happy with how thorough they explained the issues and the options they gave me to choose from. At no point did I feel pressure to go with a more expensive option.

The only drawback, is that I felt they were a bit pricey. That said, the guys actually pulled out a booklet listing all sorts of parts and repair jobs - so at least I knew the prices were fixed even if a bit high.

They are very professional and do really good work, but they are a little high on their prices.

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Came home one day after work to find a stream of water coming from under the garage door. Called, Ben Franklin out and ultimately, a hot water line was leaking and was located under the slab. Instead of spending a material amount of money on a likely, temporary fix we opted to have the house re-piped. The plumber acknowledged that they were not the cheapest option but the process would be hassle free and included fixing the dry-wall and cleaning.
The crew showed up and completed the re-piping process in 2 days; as you can imagine we were happy to have hot water returned to the house by Sunday. To their credit, the plumbers were friendly, diligent and explained things as they went. Unfortunately this is where the accolades end. After the county inspected the work, a dry-wall company called to schedule an appointment to repair the walls. The day came, the dry-wall contractor arrived and after five minutes declared that there was more work to be done than he had anticipated, fair enough. Another day was scheduled, after waiting an hour past the agreed upon time, my wife had to leave for work. He did call me, however I could not be reached as I was in a meeting, again fair enough but we're starting to get annoyed at this point. Again, another appointment is set. The day arrives, the contractor appears on time, but stays for a few hours then left, at this point my Dad is in town from PA so it spared us from needing to take even more time off work. Finally, they showed up and and quot;completedand quot; the repairs after another appointment. The work was par at best and it was abundantly clear they were in a hurry. Furthermore, there was drywall mud all over the walls and they didn't cover ANYTHING. Cleaning up was really fun..... As mentioned before, my Dad was in town and I'm lucky he's a general contractor by trade so he fixed things up; however I doubt everyone out there has this luxury.
Bottom Line: While the re-piping went just fine, we were hassled way more than I had anticipated considering we paid a premium not to be. Like most people out there, we didn't have countless days to take off work to deal with this. We have used Ben Franklin Plumbing and its affiliated companies on a few occasions prior, however after this experience we'll be calling another company for any future needs.

annual plumbing check of the house, which included flushing out the hot water heater.