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"We were taken advantage of from a Jacksonville company when we needed help. DO NOT use this company for any plumbing, cooling or heating needs even if it’s an emergency. Please read the following: We called FENWICK for assistance with our HVAC. During a recent cold snap our HVAC system froze and required immediate attention. A technician arrived and said he couldn’t work on the system until it was defrosted. If it wasn’t frosted that night, he wasn’t sure when he or any other associate could return. He said it would cost $188.00 to defrost the system. For over an hour the associate and I, in freezing temperatures, late in the evening, using hot water from our bathroom tub and our buckets, defrosted the unit. He diagnosed the problem and said we needed a Heat Pump Defroster Sensor. (part number: HH18HA279). The part had to be ordered and would take 5 to 7 days and the part would cost $441.00. Installation could take another 5 to 7 days. FENWICK charged us $89.00 for the service visit and $188.00 to defrost the unit. The part was installed about a week later. While waiting for the part I went to their web site and found that 3 coupons were available but were not offered. We asked the technician why he didn’t offer the coupons to which he replied “that’s up to you”. I took a photo of the part number and found that the part was sold by FACTORY AUTHORIZED PARTS. I found the part on-line for $31.00 and that it was available from Amazon and could be delivered free the next day. The final cost was $490.00 for the installation of a $31.00 part. After questioning the cost, FENWICK offered to waive the $89.00 service fee and offered to honor the coupons we found on-line from their web site. Our final cost was $530.00 ($342.00 plus $188.00) for the service call. Caveat Emptor!"

"Rafael is a top-of-the-line plumber and a gentleman. He provided me with all the information I needed, showing that he knows his stuff. I highly recommend him to everyone. The crew of 4 started the re-piping project within my schedule, led by Matt. Matt and Mike worked the project to its timely and successful completion. The aesthetics are terrific. The drywall smooth finish will be done tomorrow. Even with the additional work of installing a chrome kitchen faucet and repairing a toilet, the cost was several thousand dollars less than anyone else. I highly recommend David Gray Plumbing, Electrical, Heating, and Cooling. Thank you. Robert Johnson"

"Convenient and reliable communication, but their quote came in $1000+ more than everyone else who came out."

"Great- everything working as planned"

"Before I did this review I called this company multiple times to try to resolve my issue. Never did anyone ever call me back. I had worked with Nathan K. during the repipe due to some issue with how they performed the repipe. He corrected my issue and I was happy with the finished look. At the same time they were repiping my home the HVAC unit went out 10/6/2024. I asked if they would give a quote to replace this unit ($10,145.00) I approved to replace it. This is where the problems have been going forward with HVAC system. Whom ever installed the my system was not experienced or just had poor workmanship (per second HVAC company opinion). First issue was in December 2024 I got a power bill for my vacant home that was still being repaired from my slab leak for almost $400.00. I called Her and His about this. Nathan K. Called me and said they were no longer in the HVAC service since my install (This is not my problem its HER and His). He hired another company to come out and correct the installation mistake (apparently emergency heat would never cut off once the heat pump shut off). He never told me what they did to correct it. I asked him the help me with the $400.00 power bill since it was their fault. He said he would but never did anything about it. Going forward to September 2025. I have been try to sell or lease my home for 9 months (so no one is living in my home) with no luck. Finally I have a lease on it. The clients move in and start using HVAC system. 4 days later they call and said there is a water leaking up in my garage and back bed room floors. You can imagine how I feel at this point I got a sick feeling in my stomach (My I remind you I spent over $23,000 dollars with Her and His Plumbing to repair my home). We figured the leak was coming from HVAC system (This system is only 11 months old). So I called another HVAC company to come out. They found out the system was under charged with freon and the system was freezing up causing excessive condensation flow which flowed over the drip pan. Also they found ducting is not properly sealed at the supply plenum with no mastic tape, the platform was not leveled (this caused my floors to get wet) and NO PERMIT WAS PULLED FOR THE INSTALL OF HVAC TO LAKE COUNTY. We did do a permit for plumbing. What I want is accountability from this company to pay and fix my unit correctly? I have been patiently waiting for someone from this company to call but guess they got their money and they going to screw me. I am beyond ****** right now. The right thing to do is fix my issues ASAP. FYI, I am not going to let this go!!!!!!!!"