Integrity Water Treatment, LLC

Mandarin Well- riddled with Hydrogen Sulfate, iron, manganese, and dirty 1800’s style grayish yellow water. All solved by simple Peroxide! I waited a couple of weeks to write this review to make sure I remained satisfied and that this level of detail was justified, and it most definitely is. In summary, Integrity Water deserves all of the 5 stars you see here. We recently moved into an old 70s home in Mandarin that had been renovated. The house was nicely done but the as old well remained and so did all the water quality issues. The sulfur odor was so strong that a running sink in the master could be smelled in the kitchen (2k ft away). It was awful. To make it worse, the water itself was filthy as there wasn’t even a sediment filter piped in, so I’m not sure how the previous residents lived with it. We had rust stains on the new tubs within weeks of moving in and would have a dirt ring where the water line was. Jewelry would change colors in the shower and tarnish. Oh, and there’s nothing like brushing your teeth, tasting rusty metal, and feeling the grit of good Florida sand in your mouth. After a month of research, I’d considered and spoken with several “softener” companies and had quotes from $6,500-$9k in hand. I also searched for DIY solutions like specialized water heater anodes, well treatments, etc. Days of forums, YouTube videos, scam alerts, bbb reviews, all of it. All a waste of time. Peroxide infusion was the top competitor every time for my scenario. Fortunately I stumbled on the reviews for Integrity and was surprised at the amount of times one persons name was mentioned, and directly tied to 5 stars. I called and Daniel answered. He’s been absolutely phenomenal since. My well systems and plumbing layout were more challenging than others and needed quite a bit of up front work to prep for the peroxide system to be set in line with the main. Daniel came by the house several times prior to install and helped me plan it step by step so I could schedule the jobs. Once I was satisfied with the prep work, he installed his system in about 6 hours. He’s a master plumber so of course his plumbing was clean and the tank setup looked professional, but the truly amazing part was beginning that day with gray, dirty, rotten egg fart water and ending it with crystal clear, odorless drinking water from every bib and faucet. Some general flushing was needed throughout of course but it’s made such a difference in our quality of life at home. Being able to fill up the kiddie pool with crystal clear water for my children was almost emotional. The price for everything (including my much appreciated Veterans’s discount) was drastically lower than those door knock companies slinging softeners all day. I mean thousand$,$$$ less. Daniel has proven to be an honest and dependable businessman and I appreciate his excellent help in getting our water quality to a superior level. I would put my water against city any day, especially since mine isn’t chlorinated. Outstanding job Daniel and Integrity Water Systems! -DH

Integrity and Daniel did a great job in our Ponte Vedra Beach house. He didn't try to oversell (He showed us lots of enhancements available but explained why we didn't need them.) his work was neat and professional (straight pipes, no sloppy glue, etc.) and the system works Great! We researched several companies and are very happy with our selection.

I had called another company the week before who came out and said I needed a new water softener.  I called Daniel the owner of Integrity Water Treatment who said my softener was still under warranty.  He came out and found a loose wire on the controller.  After he repaired it, he checked the rest of the system and it's been working fine since.  Not only did he fix my softener problem he didn't even charge me.  The other company wanted 850.00 for a new system. 

It's rare to find someone who is reputable and not trying to rip you off.  For now own I will only use Integrity Water Treatment and Daniel, he has earned my trust.  I HIGHLY recommend him for all your water needs.

This man is the epitome of customer service and excellence in any genre of business that I have ever dealt with. This is the second time we have had to call him for some different  issues we were having with our water system at home. His above and beyond attitude always exceeds our expectatio ns. He is honest, fair and will not sell you something you do not need. We cannot thank you enough Daniel!

Daniel arrived as scheduled and repaired the float in my aerator. The water had been overflowing for days causing the lawn to be saturated. He had all the parts on board and repaired the float in no times. I had tried fixing it myself but without much results. Afterwards, he checked the rest of system to ensure everything was working properly. I have used Daniel for all my water systems needs on several occasions he is always prompt, professional and gives a fair price. I Highly recommend using Integrity Water Treatment for all your water needs.

Daniel is the best of the best.  This is a man who really stands up to his company name... Integrity.
He set up and appointment immediately and came into the house with information and experience.  Having never had to buy a water filter/softner system before, he really had to walk us thru this.  This would have been a perfect opportunity to take advantage of our ignorance but Daniel isn't like that.  After testing our water, he sold us the system we needed.
The installation was literally days after we agreed to the sale.  He showed up first thing in the morning and worked all day long. Our builder did not install a loop so he had that extra fun as well.  His work is flawless.  Seriously.  In outside work, the inside work... you can't even see it.  This was not an easy install....this took hours and he did it with a smile on his face.
Hours laters, when anyone else would have just wanted to get out of there, he took a lot of time to make sure we knew how the system worked, maintenance and basic troubleshooting.
About 15 minutes after he left, he came back... he realized that he overcharged us and asked us if we wouldn't mind writing a new check with the correct amount.  Now how often do you hear of THAT happening?!?!
Daniel is someone who stands behind his work.  A couple of weeks later, when I wasn't sure if the system was working right (it was....user error), he talked me thru a couple of things over the phone and then set up a time a couple days later to swing by and check out the system for himself.
It's a great system, from a great company, sold and installed by a great guy who I would not hesitate for a second in recommending to other people.

They called me and set up the appt and arrived just as described. Very very happy!

Called Integrity based on reviews from Angie's List.  Daniel promptly returned our call and set up an appointment.  We were impressed with Daniel's knowledge of plumbing and his pride in his products.  The price seemed OK.  One week later we had our new filtration system.  I marked a B for punctuality because I was having a party that evening and Daniel was a couple of hours late.  It was no big deal, but the stressful.  Anyway, Daniel was quite helpful in his instructions,  advising us to wait 24-48 hours before judging the quality of the water.   I'm a bit of a bottled purified water 'brat', but I'm used to our filtered water now.  It sure  is nice not to have to drag home gallons of water from the store.  Our water seems to have more volume.  The dishwasher cleans the dishes on the top rack now and I haven't been scrubbing lime from our shower.  All in all, it was a good experience.  If anything changes as time progresses, I'll report again.

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Daniel replied right away and was able to come out the next day to look at our system which was leaking. At first we thought that a valve replacement would fix our issue. Daniel explained he always tries to find the right solution that saves his customer's the most money. He did the replacement and waited around for about 20 minutes to see if the leak was still there (it was a very slow leak). Unfortunately it was. It turned out we needed a new tank. He juggled his schedule around to make sure he replaced our tank the same day. He did the job all in one day at  very reasonable price. His concern for his customer's and providing the best customer service possible is unmatched and was very refreshing. We will only use Integrity Water Treatment going forward. I highly recommend this company.

The system, the installation and service exceeded my expectations. I sent a message from Angie`s list and heard back very quickly. Daniel and I talked back and forth several times - I communicated my needs and we worked out a "do not exceed" price. Daniel stopped by to check the job site, test the water and discuss how the job would proceed. Daniel arrived on time and completed the job in one day. The final product is better and does more than I thought it would. Plus, the job came in under the quote. THE JOB CAME IN UNDER THE QUOTE. Daniel could have added on to meet the maximum price but he did not. He is a man of exceptional character and the highest integrity.

Great, very professional, he explained exactly what he was doing, didn't over charge us,even threw in a freebie! Then he called back to say he appreciated our business. I would certainly use this company again!

Daniel installed the water system exactly as he described and even came back later that evening to troubleshoot a small problem.

Was punctual and trustworthy. Had total confidence he would do the work and did not have to hover over him.

Daniel with Integrity Water came out exactly when he said that he would. He performed a thorough inspection of my water softener. I called Integrity Water after I noticed that our softener wasn't using any salt and our water seemed fairly hard. Daniel took apart our softener to figure out what was wrong. Sure enough, he found a small filter inside the unit which had become badly clogged, and was preventing the machine from cycling properly. In addition to the filter being clogged, the control panel had also been locked out somehow. Daniel called the manufacturer of the component (not just the company that sells the machine) directly and was able to get it unlocked. He then reset the machine to the optimal settings.
I asked Daniel if I would need the replace the filter media (which is very expensive) in the softener. He replied that he would rather make sure that we have tried every other possible solution first, before doing that. I was very pleased to hear this, as he could have easily just said yes.
Daniel is the owner of Integrity Water and I could tell after talking to him the whole time while he was working on my system that he cares a great deal about customer service and doing right by his customers.
He didn't try to sell me anything, he simply solved our problem! After 2 weeks, our system had fully cycled and we once again had soft water! Our dishwasher can actually get the dishes clean now!
I can definitely say that I will be calling Integrity Water if I have any issues with our softener in the future. This was the best $49 that I have spent in awhile! It even included a huge bag of salt!
Thank you Daniel for helping us!  You will have our business whenever we need help with our softener.

Short and Sweet

it went well

I called and spoke to Daniel about an old water softener to ask about his 14 point service.  We have a problem with iron in well water.  Daniel checked the unit, cleaned it up, and suggested some minor repairs.  He was very cordial,prompt, and knowledgeable.  The softener was working like new after his service, but we still had an iron problem.  I purchased a additive system from another out of town company and Daniel was more than willing to help with the installation at no charge.  I found his service to be efficient, thorough and professional.  I highly recommend Integrity and will use him for any water needs in the future.

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They answered the phone when I called and made an appointment for the next day (were willing to come sooner for an emergency). 
The service person came when they said he would. 
The service person was professional, knowledgeable and provided full explanations about what he was doing and why.
He cleaned up after himself.
The overall experience was excellent and the value (for the fee) was extraordinary.

Update 1-9-2014...After more than a year and several attempts at arbitration through the Better Business Bureau, Angie's List, the State Attorney's Office, and the Florida Department of Agriculture we filed a claim in small claims court asking for the full amount we paid Integrity Water Treatment (Daniel Downing). We did this because Mr Downing had made a written promise to reimburse us $1,300. of the $1,500. we had paid him, but he then refused to keep his written promise.
He evaded the process server for 30 days (lying and hiding), and we had to hire a second process server to serve the summons for him to appear in court. After he was finally served he had the court date postponed for a semi-annual doctors visit that he had several weeks to change. It cost us for each process server, and to get a new court date, that we could not be reimbursed for because the court does not allow it. We went through mediation at the court house, but Mr Downing still refused to return our money. When we went to court Mr Downing again lied about our experience, but I had the written proof, and pictures.
WE WON THE COURT CASE!  WE WERE ADJUDGED THE FULL AMOUNT, PLUS COURT COSTS!  Again, proof that we were honest and forthright about our experience.
I would never use Integrity Water Treatment (Daniel Downing) again, or recommend him to anyone. Beware his false humility and politeness. He is NOT to be trusted!



We contacted him numerous times because the issue was still occurring 24, 48, and more hours later. He offered us a 50% refund of the $1500.00 cash we paid him. He isn't standing behind his promises, or work, which did come with a guarantee to fix the issue.

UPDATE 11/9/12 - Response to Company's Comments:

In response to Mr Downing's "FIRST TIME OFFER" it is not acceptable. I read some of Mr Downing's response, but could not force myself to read any further. Mr Downing's response was riddled with outright lies! This offer he suggested in his response of a 25% restocking fee is the first my husband or me has ever heard of it. He offered us a 50% refund only, with the removal of his system. Not one time did he offer more than that. Also, he used the parts we already had here at our home to fix the water softener. The only parts he provided were a set of inexpensive gaskets. He never tested the water in our kitchen or our bedroom as he claims. He never tested the water anywhere outside of our home, except the well. I am not going to go down the list to itemize each falsehood Mr Downing claimed. It is just  too despairing! I will say that we explained to Mr Downing that our washing machine, and all that pertains to it, had been recently replaced with all new items. The point is that he installed a $1500.00 water filter with the PROMISE that it would completely resolve our problem! I informed him immediately that it had NOT fixed our problem at all, (I have the copies of the texts that prove this, that I also sent to the BBB). He never said, or at all conveyed to us in any way that once the system was installed that it was none refundable. We were blatantly deceived by Mr Downing! Also, since Mr Downing installed his system our water pressure has weakened and our water completely shuts off for up to almost a minute several times a week. In the 30 years we've lived here that has never before happened. Mr Downing's water treatment system has not helped at all, but has degraded our water delivery.  The least we will except, if he comes and removes his system is, $1300. We still lose $200.

Awaiting installation

We would highly recommend Daniel to anyone looking for a new system or in need of repairs to their existing system.

Found Daniel on Angies list. Best decision I ever made. He is a God fearing, ethical, professional, hardest working man I have ever hired. He does what he says he will do and then some. Being a widow a lot of companies sometimes take advantage of us but not Daniel. He stayed at my home till after 12AM due to defects in my home not his equipment untill he got the system up and running. His concern was for me having the best system and good safe and clean water to drink. He wasn't about to leave until I had it. Now I have a brand new system installed that did not cost me a arm and a leg. Thank you Daniel. I know our Lord sent you to help me.

My water softener, pump and aerator were installed on a plastic slab that had started to sink and slope due to rain and weather over time, this caused stress on the pipes and fittings, it was just a matter time of time before a pipe would break (again) like it did in the past.  Daniel from Integrity Water Treatment came out and helped dug out and level out the slab.  He had to cut and re-pipe approx. 10 feet of piping.  (No easy  task)  Also, he also disconnect the pump wiring, water softener and aerator system.  This project took a whole day with no breaks.  After the slab was dig up, sand and pavers were used to level the slab, then everything had to be reinstalled.  Daniel worked tireless until night.  He came back the next day ensured the slab was still level, insulted all the piping and checked to see everything was working properly.  Daniel went above and beyond expectation to complete the job.