Before I did this review I called this company multiple times to try to resolve my issue. Never did anyone ever call me back. I had worked with Nathan K. during the repipe due to some issue with how they performed the repipe. He corrected my issue and I was happy with the finished look. At the same time they were repiping my home the HVAC unit went out 10/6/2024. I asked if they would give a quote to replace this unit ($10,145.00) I approved to replace it. This is where the problems have been going forward with HVAC system. Whom ever installed the my system was not experienced or just had poor workmanship (per second HVAC company opinion). First issue was in December 2024 I got a power bill for my vacant home that was still being repaired from my slab leak for almost $400.00. I called Her and His about this. Nathan K. Called me and said they were no longer in the HVAC service since my install (This is not my problem its HER and His). He hired another company to come out and correct the installation mistake (apparently emergency heat would never cut off once the heat pump shut off). He never told me what they did to correct it. I asked him the help me with the $400.00 power bill since it was their fault. He said he would but never did anything about it. Going forward to September 2025. I have been try to sell or lease my home for 9 months (so no one is living in my home) with no luck. Finally I have a lease on it. The clients move in and start using HVAC system. 4 days later they call and said there is a water leaking up in my garage and back bed room floors. You can imagine how I feel at this point I got a sick feeling in my stomach (My I remind you I spent over $23,000 dollars with Her and His Plumbing to repair my home). We figured the leak was coming from HVAC system (This system is only 11 months old). So I called another HVAC company to come out. They found out the system was under charged with freon and the system was freezing up causing excessive condensation flow which flowed over the drip pan. Also they found ducting is not properly sealed at the supply plenum with no mastic tape, the platform was not leveled (this caused my floors to get wet) and NO PERMIT WAS PULLED FOR THE INSTALL OF HVAC TO LAKE COUNTY. We did do a permit for plumbing. What I want is accountability from this company to pay and fix my unit correctly? I have been patiently waiting for someone from this company to call but guess they got their money and they going to screw me. I am beyond ****** right now. The right thing to do is fix my issues ASAP. FYI, I am not going to let this go!!!!!!!!

I got ripped off. I paid $75 for the service call fee and another $484 for the fix that took 30 minutes of labor and part. I felt the price was steep but since they were already there, I went ahead and authorized to get it taken care of. Later, I went to Thumbtack and requested a few quotes. A highly rated plumber quoted me $220 for the whole job.

Felix, our technician, was one of the most professional and knowledgeable people we’ve ever hired.. He was able to diagnose the problem without damaging our house within 15 to 20 minutes. Another plumbing company came out the week prior and spent five hours trying to unclog the sewer system. Everyone that we dealt with at Hers and His plumbing was incredibly friendly and professional. If we ever need plumbing services again, we would hire them in a heartbeat

This was the second time we used Hers & His Plumbing and for the second time the service was top notch. Blaine, the technician, was punctual, professional, and knowledgeable about replacing the leaky shower valve. Will definitely call again for plumbing needs.

Well tech told some big fibs and left me stranded. No unit is not running normal and not suppose to stay running 3,000 kw $500 electric bill. Tech said freezing will go away when he leaves LoL. Yes only go away for himself. Unit was 60° register which is bad he had 54° I have two devices showing 60° h'mmm he proceeded to mess with unit no 75° register. And said freezing evaporator coils to compressor will go away. They did not. Did recommend replace contacts and fuse box. I have existing 10yr. Parts warranty I expressed contact part is factory warranty. He looked me in the face said no is not. Shame shame. I also have AWR Warranty who sent hers and his out here. This is on going half a year getting worse to no avail. Now AWR refuse to repair. The bothersome part is tech telling me the temps. Normal I've been her 20yrs. Seen 3 a/c units here and know what normal is here. I'm not here to put down anyone I'm simply describing the events that took place. 0819/24 update month later I've been running window shakers decided. Decided to give everyone another shot and I would have removed this review. Well yesterday we had a mutual confirmed appointment 12-5pm. Well they ghosted me a no show. I called for answers. They said I need to seek another contractor would not say why I requested a explanation from manager to no avail. Beware I'm describing best I can without being unreasonable of my experience with this company

My mom was looking for some A/C maintenance and I came across this company's A/C promotion for only $59. My mom said the technicians were charismatic and knowledgable, made her feel comfortable and taken care of. If she's happy I'm happy. Thank you Hers & His!