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"We were taken advantage of from a Jacksonville company when we needed help. DO NOT use this company for any plumbing, cooling or heating needs even if it’s an emergency. Please read the following: We called FENWICK for assistance with our HVAC. During a recent cold snap our HVAC system froze and required immediate attention. A technician arrived and said he couldn’t work on the system until it was defrosted. If it wasn’t frosted that night, he wasn’t sure when he or any other associate could return. He said it would cost $188.00 to defrost the system. For over an hour the associate and I, in freezing temperatures, late in the evening, using hot water from our bathroom tub and our buckets, defrosted the unit. He diagnosed the problem and said we needed a Heat Pump Defroster Sensor. (part number: HH18HA279). The part had to be ordered and would take 5 to 7 days and the part would cost $441.00. Installation could take another 5 to 7 days. FENWICK charged us $89.00 for the service visit and $188.00 to defrost the unit. The part was installed about a week later. While waiting for the part I went to their web site and found that 3 coupons were available but were not offered. We asked the technician why he didn’t offer the coupons to which he replied “that’s up to you”. I took a photo of the part number and found that the part was sold by FACTORY AUTHORIZED PARTS. I found the part on-line for $31.00 and that it was available from Amazon and could be delivered free the next day. The final cost was $490.00 for the installation of a $31.00 part. After questioning the cost, FENWICK offered to waive the $89.00 service fee and offered to honor the coupons we found on-line from their web site. Our final cost was $530.00 ($342.00 plus $188.00) for the service call. Caveat Emptor!"

"Convenient and reliable communication, but their quote came in $1000+ more than everyone else who came out."

"Fast service!."

"Florida Pump Service came out today to fix our pump. They came on time and did excellent work. Tanya was helpful from the very first phone call, and Brian was able to get everything fixed quickly and efficiently. He took time to explain what was broken and what to expect from the age of our system. There was no uncomfortable Up-sell or pressure. I will definitely call Florida Pump Service again when I have a need!"

"CJ Bass Plumbing is the best plumbing company in Amelia Island. I have requested their services for around a decade. They do good work and stand out on customer service. I highly recommend them."

"I recently had an issue with my septic system and called ZHL. Ended up needing a new system but they were incredibly responsive, arriving quickly to assess the problem, while also educating me about the system. The team was professional, efficient, and clearly knowledgeable about their work. The entire experience was seamless and stress-free. I highly recommend ZHL Septic to anyone!"

"Before I did this review I called this company multiple times to try to resolve my issue. Never did anyone ever call me back. I had worked with Nathan K. during the repipe due to some issue with how they performed the repipe. He corrected my issue and I was happy with the finished look. At the same time they were repiping my home the HVAC unit went out 10/6/2024. I asked if they would give a quote to replace this unit ($10,145.00) I approved to replace it. This is where the problems have been going forward with HVAC system. Whom ever installed the my system was not experienced or just had poor workmanship (per second HVAC company opinion). First issue was in December 2024 I got a power bill for my vacant home that was still being repaired from my slab leak for almost $400.00. I called Her and His about this. Nathan K. Called me and said they were no longer in the HVAC service since my install (This is not my problem its HER and His). He hired another company to come out and correct the installation mistake (apparently emergency heat would never cut off once the heat pump shut off). He never told me what they did to correct it. I asked him the help me with the $400.00 power bill since it was their fault. He said he would but never did anything about it. Going forward to September 2025. I have been try to sell or lease my home for 9 months (so no one is living in my home) with no luck. Finally I have a lease on it. The clients move in and start using HVAC system. 4 days later they call and said there is a water leaking up in my garage and back bed room floors. You can imagine how I feel at this point I got a sick feeling in my stomach (My I remind you I spent over $23,000 dollars with Her and His Plumbing to repair my home). We figured the leak was coming from HVAC system (This system is only 11 months old). So I called another HVAC company to come out. They found out the system was under charged with freon and the system was freezing up causing excessive condensation flow which flowed over the drip pan. Also they found ducting is not properly sealed at the supply plenum with no mastic tape, the platform was not leveled (this caused my floors to get wet) and NO PERMIT WAS PULLED FOR THE INSTALL OF HVAC TO LAKE COUNTY. We did do a permit for plumbing. What I want is accountability from this company to pay and fix my unit correctly? I have been patiently waiting for someone from this company to call but guess they got their money and they going to screw me. I am beyond ****** right now. The right thing to do is fix my issues ASAP. FYI, I am not going to let this go!!!!!!!!"

"Superb pricing, knowledgeable crew, and the work was completed early!"

"I would give these folks twenty stars if I could. They were professional, thorough and reasonably priced....most of all they provided a solution for a clogged, compromised sewer pipe that otherwise could have been disastrous. My recently purchased house was built in 1968 and soon after moving in, the drain kept clogging. After jetting the line and an initial de-scaling/cleaning attempt, the video that was taken revealed that my sewer pipe under my slab was severely compromised, fractured and with holes in multiple spots. Other tradespeople I spoke with said that my floor and slab would need to be cut open to dig out the old sewer pipe and replace it with PVC---an ENORMOUS expense and undertaking.I am so glad I called Jax Hydro-Jetters. They were able to re-line the existing sewer pipe with a strong, durable coating without disrupting my home. Problem solved. I can't tell you the peace of mind they brought to me and my husband. It is priceless and I am forever grateful. I would HIGHLY recommend you call them for any clogging disruption you are experiencing in your home. You will be so happy you did."