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"Never showed for the scheduled appointment"

"If I could give less than 1 star I would. Here’s my story….Moved to Florida 3 years ago from the Northeast. Needed a generator so I narrowed it down to 2 venders from Google reviews...Reliable Power Systems and APS. Prices came in about the same, sales people were both likable, it was a coin toss who to use. I chose poorly. It took 8 months to get my generator installed (COVID shortages, not Reliable’s fault). Reliable has a nice on-line system where you can check the status of your install through the whole process. The installation went smoothly - so no problems there (although, they did leave a bit of a mess in my garage, made some holes in my drywall that they wouldn't patch etc. but no big deal). After the install, I immediately sign up for the yearly maintenance agreement with them. Fast forward 8 months later and here’s where my problems start. I have 10 guests visiting me and staying at my house (of course this is when I have problems) and one morning the electric in the kitchen, the hot water heater, the a/c and pool pumps aren't working. The circuit breakers appear all fine and everything else in the house is working. I notice blinking lights on the generator module and so I call Reliable. I explain what’s going on, I tell them I have 10 house guests. Reliable tells me they can’t make it out to my house for 2 weeks. TWO WEEKS. I’m like, how is that possible? It’s March, it’s not even hurricane season. There hasn't been any storms, it’s literally a normal time of year. I tell them I have a maintenance contract with them. They don’t care. TWO WEEKS. I ask to speak to a manager. Two hours later the manager calls me back, says he can fit me in the schedule in 6 days. SIX DAYS (which is 2 days after my guests will have left). Now, what the Reliable manager doesn't know is that in the two hours time between my first call to Reliable and his return call to me I have called my electrician in a panic. I have 10 house guests I can’t cook for, who came to Florida and now can’t use the pool or hot tub, and it’s getting warm in the house. My electrician says “Reliable is the worst, call APS”. So, I call APS. Now, I am not APS’s customer. I did NOT just spend $40,000 with them 8 months prior to purchase and install a generator. In fact, I’m the one who asked for a quote and then didn't even use them. I am no one to them. What does APS tell me? “We’ll be out in an hour”. An hour later they arrive, 15 mins after that they have re-booted my module and suggest that if it happens again that they replace it. APS’s technician had come to my house, fixed the issue and left before I even got a return phone call from Reliable’s manager telling me that he “could fit me in his schedule in 6 days”. I explained to the manager that I had called his competition and that they had already come out and fixed it. The manager told me that “Reliable has a lot of more important customers that take priority over you, like hospitals etc and we always service them first.” Ok, Hospitals are important. But six days in a non-emergency time of year to get a 15 minute repair? How long of a wait will it be during hurricane season? And no customer likes to be told that they basically aren't important—especially after just spending $40,000. I tell the manager this, and that I’m going to leave them a bad review. His reply “We have lots of good reviews, one bad review isn’t going to hurt us”. Hmmm. Are you getting a clear picture of what kind of company Reliable Power Systems is? Do yourself a service and hire Assurance Power Systems from the get go. I now have my maintenance contact with APS and they have continued to provide me with excellent and timely service."

"Everything was done professionally, politely and well. Would highly recommend to all."

"Very professional and personable. Once I made the decision to have the work done they scheduled it for the very next day. They arrived on time, completed all the work, explained everything and left the area cleaner than when they arrived. I definitely will use them for my electrical needs in the future. Love that they guarantee their work for 4 years. Thanks Carlos for the estimate and Zoltran for the service. It was a pleasure working with you."

"Timely and professional"

"The representative from Future Technologies stepped into my house and within 1 minute was able to identify and fix the problem that I had with my ring camera. In the past, I hired an electrician to hard wire the ring camera, but it never worked consistently. Even after 5 separate attempts to fix it, changing the transformers. However Future2000 Technologies fixed the problem!"

"I initially left a positive review, but after using the sauna, I discovered that the electrical installation was done incorrectly and unsafely. Despite paying $2,250, the contractor reused 10-gauge wire and a 30-amp breaker, even though the sauna requires a 60-amp breaker and 6-gauge wire (clearly labeled on the heater). This creates a serious fire hazard and violates basic safety standards. When I asked for it to be corrected, I was told it would cost me another $950 ? despite the fact that the unsafe setup was their responsibility. I now cannot safely use the sauna until the work is redone, and I?ve lost time and use of a product I paid a premium for. Be very cautious before hiring this company. What looks like a good job on the surface may not be safe or up to code."

"Florida Standby Power Systems is A great company to work with. They are professional and have very high standards. The work they do is done correctly, on time, and professionally. I would recommend them for anyone who has industrial generators that need to be serviced or repaired."