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"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"

"Quick response to provide service. Techs were on time, professional, courteous, and knowledgeable."

"Very happy with the results!"

"Ken the SWINDLER,troubleshooted my unit&quoted me $1,200 flat.Less than 24hrs before the job,he tried to jack up the price.He made an existing hairline crack in my drip pan worse,causing water to leak all on my floor,then refused to take responsibility.His excuse: “It was already cracked.” He wanted to charge me for the damage HE caused.He discovered my parts were under warranty(including the drip pan)he then “owned up” to replacing it,acting like he was a hero.He brought me the incorrect fan relay,he left to switch it out.Disappeared for 2hrs,calls and lies about the place being closed when he left the incorrect fan relay at my house.Was promised a hard start kit for free if my breaker tripped.It tripped twice.Instead of honoring his word,he tried to push me off to an electrician&told me to start saving $8,000 for a brandnew system on a unit thats 3.5yrs old.He denied ever making the offer,admitted it later then ghosted me.Stay away unless you want A BREATHE OF FRESH PROBLEMS."

"They did an exceptional job cleaning both the air duct system and dryer vent of our house today. We highly appreciate their thorough and professional work!"

"Couldn't have had a better experience. No high pressure worked with financial terms and budget limits. Good product and excellent serviceð"

"Buyer Beware! Lots and lots of Frustration and Tons of Time wasted trying to get a hold of someone at this company. They say they are 24 hours but their hours are really 9-5 but they don't pick up the phone either during that time and after 5pm it goes to an answering service that takes messages for which they don't respond. My family with 3 babies under 1 year old spent a night without AC (which is less than 1 year old and still under warranty) due to their carelessness and laziness. My whole story and review is on their yelp page as google limits the characters but long story short I am thankful that my issue happened in 80 degree weather rather than in the hot hot summer. I now know to EXPECT nothing but frustration from this company. Side Note: I did ask to speak with the owner as that is who we originally spoke with when the unit was installed and was told he doesn't have time to speaker deal with customers anymore by the women office manager....Tells you everything right there"

"Excellent service!! Very knowledgeable, professional and explained everything in detail. The work was done well and quickly. Photos were taken and showed me exactly what the issues were saved then prioritized the repair list for me so that I could make sound decisions. Repairs were done quickly and efficiently at very reasonable pricing. As well as the additional work asked to perform. Super friendly and helpful! I highly recommend Dany Cooling Services to anyone in need of the services they can provide!"