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"Great, fast & competitive quote, expert install & service would highly recommend"

"He was prompt and efficient. Very good job and we are delighted to have found him."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"?????⭐⭐⭐⭐⭐ I called in LATE on a FRIDAY afternoon. APRIL enthusiastically answered, FIRST ring, & I explained the awful noise from my sump pump. She got me on the next day's schedule. Saturday! I gave her the specs of the unit & she calmly took notes for the technician. Jimmy texted on his way, arrived timely & had all the necessary parts stocked in the truck! He completed the changeout in record time & accepted credit card payment. The entire process couldn't have went any smoother! The new Zoeller unit runs so quiet, I don't hear it at all in the house. After seeing the shooting plume of water, I informed Craig the SM & his followup exceeded my expectations. Great team to work with; excellent service, fair price! Ten Stars!"

"They were great workers and did the job right"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Very pleased. The team arrived on schedule and went right to work removing the old heat pump and air handler. They installed the new Rheem system quickly and were done before 3pm on a very, very hot day. Temperature upstairs exceeded 96 degrees and it was even hotter in the attic crawl space where the air handler was located."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Review: Installation of Rinnai Gas Hot Water Heater by Coastal Comfort This was my second time working with Coastal Comfort, and once again, I am extremely satisfied with the results. The entire team, from the office staff to the installation crew, exceeded my expectations. Installation Manager John was especially professional—he ensured that the installation met all local codes and promptly returned my call when I had a minor concern. The gentleman who provided the estimate was thorough and knowledgeable, and the installation crew worked efficiently to get everything set up properly. The attention to detail and high level of service truly stood out. Overall, I am very happy with the work Coastal Comfort did, and I would highly recommend them not only for HVAC services but also for gas water heater installations like my Rinnai. Their professionalism and commitment to customer satisfaction make them a standout company in this field."