Get matched with top chimney cap pros in Claymont, DE

"The technician arrived late and I needed to follow up with office to make sure I had the right expectation, which I did, and then shortly after he called me to let me know he was on the way. Not really too big a deal since he was about 45 minutes later than his window. My gas fireplace was not lighting properly and the pilot light would go out periodically. At the end of last winter I shut off the gas for safety reasons. I called Chimney Cricket because of the recommendations of Angies list, they have all A's. The technician was professional and did an inspection of the situation and components, he checked the remote starter and ended up changing all batteries. The remote was not "connecting" and the fire would not start. Shortly after the fire seemed to start on its own. The technician continued to assess the situation but eventually made the assessment, because he could not determine definitively the manufacturer of the log set and the apparent randomness of the fire starting, that I should completely replace all components of the fireplace. In follow up emails he was going to check into the situation further and get back to me on some recommendations, I did not hear back after more than a week so I went to the local fireplace shop (Chadds Ford Fireside Shop) to buy a whole new set. The shop salesman really questioned me and doubted that I would need to spend 2,000+ on a complete new set up including the chimney inspections and installation. He recommended that I spend another fee for "their" guy to come and have a look. I was not at all interested in paying another inspection fee, I argued with the salesman about how a professional had already assessed everything and that his guy was going to find the same, but I relented after the owner of the shop realized through our conversation that his shop had installed this fireplace and all components just 6 years prior. So the new chimney Technician came out today and after checking everything essentially pushed a reset button on the remote receiver to re-sync the remote transmitter and receiver. Now the fireplace is working fine again, he also cleaned the components and pilot light. I'm writing this review because 1) the price was very high for the service received (The other technician who fixed my remote today was MUCH more reasonable). 2) Chimney Cricket didn't really tell me anything I didn't already know. 3) For a technician who has been in the gas log fireplace business for 30+ years I don't understand why he didn't know to try pushing the reset button. 4) He ended up fixing nothing, he did not fully follow up to give me recommendations and aside from an honest Fireplace shop owner who was more interested in getting my fireplace working vs making a new sale I would have spent 2,000+ for a new set up."

"Great as usual. They also do my chimney sweeping!!!"

"Bob A. and his co-worker were polite, courteous and competent. They arrived on time and performed the task quickly and easily. In addition, I appreciated the fact that Bob explained what they were doing and why, as well as the fact that the procedure does not necessarily ensure that water will never get into the chimney ever in the future,"

"Our chimney had been partially toppled (about 4-5 rows of bricks were knocked off or knocked askew) by a shade tree's branch in a heavy storm. I called Bob since he was a local provider, and even though I called on a weekend, he came out quickly the next day to look at the damage. He called me back (after making his initial inspection, during which I wasn't home) with an estimate of $830 to repair the chimney, add a stainless steel cap and crown, and cut the tree's branch back so that it wouldn't do any further damage. He told me that wouldn't be doing the work himself; that he's too old for rooftop work anymore, but that he has a long-trusted employee to take care of it. He also warned me that while they always try to maintain the appearance of the chimney, many of the bricks had been knocked off and might have to be replaced. I didn't get any competitive bids, so I don't know how his price compares, but it seemed fair to me. So, I gave him the go-ahead (along with a $100 deposit) and we set a tentative date of March 30, weather permitting. Of course, on March 30 it rained all day. The next day, though it was sunny and Bob's guy was there from mid-morning to mid-afternoon. He replaced and mortared all the bricks, taking the time to scour the yard for all of the errant pieces. It turns out, he was able to find all of them, and it looks to me like they all went back exactly as they were. He also trimmed the tree and installed the cap and crown, and everything looks great. It was a truly painless process, and a welcome resolution to a potentially costly (and dangerous) problem. I'm happy to have found Bob and Alpine, and would gladly contact them again for any related needs in the future. I understand Bob installs and services fireplaces and BBQs as well, although I'll have to wait for our house to stop having costly accidents before I call him for those kinds of luxuries!"

"Had this company clean/inspect our wood burning stove when we bought our house a year ago. After the huge wind storm the cap for the chimney fell off. Called around 11am to get it repairs… Chris had his crew around our area was literally there in less than 20 minutes and everything was fixed! Awesome company. Will be using them for everything."

"Very professional and friendly.  I would rely on this company.
They gave me a window of 3 hours to arrive at the property, however I was the 1st appointment of the day so not sure why you can't confirm a time?  They also did not call me on their way to the job as discussed
I thought the price was reasonable for the service, however I can't confirm quality.  All I know is the job took a lot less than other chimney cleaning services I have had in the past.
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"That was fine. That was a year ago. It was good. I end up spending $500. I wasn't expecting to spend that much, because they did a bunch of other things. I wasn't even there when they came. I was only expecting to get my chimneys cleaned and then they recommended I get the caps and spent more and I guess I needed the chimney caps, as well."

"This was my first experience with a chimney cleaning.  They were very professional, as well as neat, and explained things as they progressed and answered all my questions.
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"They also helped fix a chimney cap when they were here. The same person has been at our house before and he is pleasant and thorough."

"Pat and his team did great work all around. My basement is dry for the first time and has stayed dry since the work. Stone pointing was done right by shaving down old cement before pointing. Chimney looks great! I would definitely recommend Quinn Brothers for mason work and basement waterproofing."