FLAME-TECH The Fireplace Experts
About us
FLAME-TECH offers a one stop shopping experience for all your fireplace needs. We are a dealer for most major fireplace manufacturers. We offer in-home sales of fireplaces, gas logs, gas, wood and pellet stoves. We service and maintain all major brands. FLAME-TECH service vans are equipped with most parts needed to solve your fireplace issues on the first visit. There are no additional fees if a second visit is needed.
Business highlights
27 years of experience
Services we offer
Sales, maintainance & installation of all gas, refacing & conversion of existing wood fireplace to gas. We offer in-home sales of most major brand fireplaces., repair, service, wood or pellet burning fireplace's
Accepted Payment Methods
- CreditCard
Reviews
4.848 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 0% | ||
| 2% | ||
| 2% |
Showing 1-25 of 48 reviews
Alwin T.
Nov 2017
How did it go?? Not good. I hited local from DE even though I found better rated companies from PA area. After a 10 minute inspection for a “diagnostic service” worth $120... the tech said that I needed work done that will cost $600. That includes a recommended full service. I declined the full service and asked for just a repair on the burner (pilot worked). The tech seemed knowledgeable and trained - not just in fireplaces but also on how to respond to overpriced parts and service charges. I was told that i can either pay him $120 for the 10 minute job or $600 for what he recommends. Gave it some thought and decided to let him do the work. Took less than an hour. They even charged me $30 for a $5 switch and ended up using my switch plate after wiping it down. Maybe I should start a fireplace service shop for that kind of money... but I guess I won’t be able to sleep well at night. Recommend: NO Hire again: Absolutely not!! You’ve been warned... PEACE! ✌?
Response from FLAME-TECH The Fireplace Experts
"Our $119.99 diagnostic fee is explained clearly during the scheduling process. This includes sending an NFI Certified technician out to complete a level 1 inspection and mechanical diagnostic of the equipment. Our service, repair and part installation is clearly explained up-front including costs of each step before any work is started and should you decide to not have the repair completed while the tech was on-site you would simply be responsible for the diagnostic fee. The quote for this repair/service was $545.46 and agreed upon before work was started. This included complete disassembly and cleaning of the gas fireplace with a major part replacement. We also replaced a bad wall switch at well below electricians rates. Because of the ongoing training that our tech'[Member Information Removed] receive we are able to efficiently service and repair gas fireplaces on the first visit and at the quoted price. Had it taken 3 hours, you would not have been charged any additional. Thank you for your honest review overall. With cost being our only failing grade."
Gregory B.
Oct 2017
It was a good experience from the start. The customer service representative who answered my call was pleasant, professional, and efficient. I was surprised to get an appt. within a few days of my call. Nick was the tech who responded. He explained everything step by step through his visit. He spent an hour looking over the entire unit rather than suggesting a "quick fix" like the previous repairman. I could have had my unit up an running for about $150, but I opted for the 24 point cleaning and maintenance package which increased the cost by about $200. We have lived in the house for 5 years, and the gas fireplace has been one of our favorite features. However, we didn't know it could look so good until Nick worked his magic. We will be signing up for the service contract which seems to be an especially good deal. This relatively small business seems to really have its act together.
Response from FLAME-TECH The Fireplace Experts
"Thank you [Member Name Removed]!"
Margaret H.
Apr 2017
well; I still need to replace the insert but they tried to do what they could to ensure that the insert and vent pipes were the issue
Jack S.
Mar 2017
Very well. Was on time. Quick, knowledgeable and efficient.
Timothy P.
Mar 2017
Performed a maintenance check and fixed the problem for a very reasonable price.
Margie B.
Oct 2016
They are excellent. They maintain the fireplace once an year.
Response from FLAME-TECH The Fireplace Experts
"Thanks [Member Name Removed]! See you spring of 2017!"
Margie B.
Oct 2016
They are excellent.
Donna D.
May 2016
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Andrea D.
May 2016
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Rebecca M.
Feb 2016
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Betty H.
Jan 2016
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Gretchen M.
Dec 2015
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Ed B.
Nov 2015
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Rajan N.
Nov 2015
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Ida S.
Oct 2015
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Grant B.
Aug 2015
Excellent from start to finish. Great communication, friendly, professional, and thorough.
Molly O.
Jul 2015
I thought our bad experiences in the past with Flame Tech were just flukes. Apparently they are always late...very, very late. My husband cleared his morning schedule so we could plan multiple companies to take care of the house today. Another local business, which has always been a stellar water system maintenance company for us, came in their two hour morning window, finished quickly and were very friendly. If you prefer to use friendly, prompt, local businesses, however, beware of Flame Tech, especially if you have a job or anywhere to be during the day. Not only did they only offer a 5 hour window of time for them to come (8am-1pm is their "morning" window), they didn't even arrive until after 1:30pm and didn't call to say they would be late until after the window passed. The work wasn't completed until almost 3pm. We are never late for our appointments, and their lack of respect for our time is even worse than most companies with large windows of time. The assistant on the phone constantly cut me off while trying to explain why I was frustrated and had no helpful information to pass on to me. The owner, who was the technician we waited on for five and a half hours, was simply defensive rather than apologetic for wasting so much time. I wish I could say you get what you pay for, but Flame Tech is also very expensive for what you get. I understand that it is difficult to know how long each job will take, but a seasoned company should have a pretty good idea, and over-scheduling is unacceptable in my mind.
We strongly support our local businesses, but we do not support any business that will so consistently and unapologetically show such unprofessionalism in their business practices. We will not be using this business again and will spread the word.
We strongly support our local businesses, but we do not support any business that will so consistently and unapologetically show such unprofessionalism in their business practices. We will not be using this business again and will spread the word.
Response from FLAME-TECH The Fireplace Experts
"Client was advised during their call to the main office that the tech may be running late and offered a reschedule date. This wasn't convenient for them. The tech arrived to complete the repair and was met with a very friendly homeowner that seemed to understand the service business. The repair tech offered upgrades (retail $24.99) at no charge for the inconvenience of being late. These upgrades were accepted with enthusiasm. The repair was completed in a timely manner at the price quoted. The appliance was painted to look like new inside the firebox. The one year warranty was explained in detail. We regret the tech was late and made every attempt to make client happy."
Bill T.
May 2015
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Denise F.
May 2015
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Wendy E.
Jan 2015
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L J.
Dec 2014
I called because my direct vent natural gas fireplace started leaking water into the box and through the basement when it rained, and the ignition switch stopped working. Flame Tech made two service calls over a one month period and my fireplace is in good shape. I would recommend them and use them again.
Richard K.
Dec 2014
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Sarah F.
Dec 2014
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Gwen E.
Jul 2014
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Taylor W.
May 2014
They are awesome. I went with them because when they came out and did the estimate they were just really good and really knowledgeable. They were just honest about everything. They showed me better ways to do stuff. I hope I don’t need a fireplace again.
Licensing
State Contractor License Requirements
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FAQ
FLAME-TECH The Fireplace Experts is currently rated 4.8 overall out of 5.
FLAME-TECH The Fireplace Experts accepts the following forms of payment: CreditCard
No, FLAME-TECH The Fireplace Experts does not offer free project estimates.
No, FLAME-TECH The Fireplace Experts does not offer eco-friendly accreditations.
No, FLAME-TECH The Fireplace Experts does not offer a senior discount.
No, FLAME-TECH The Fireplace Experts does not offer emergency services.
No, FLAME-TECH The Fireplace Experts does not offer warranties.