Get matched with top foundation drain installation pros in Suffield, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"Scot and his helper arrived on time on Tuesday morning. They worked very quietly and completed all the work by Tuesday afternoon. They installed two new sinks and toilet in one room and one sink and toilet in the other one. Their work was very neat, and they removed all old equipment, etc. i am very pleased with the work they did."

"We were experiencing water entering thru our basement wall. The office woman was able to change their schedule so we could have the leaking stopped ASAP. The 3 workers came the next day and installed a system that included a drain pump. We were very satisfied with the final results."

"Had Henry remove a 12-15 inch thick 5x5 slab of concrete that needed to be removed. He showed up very quickly and knocked it out in a few hours with cleanup and haul away. Very professional and keeps you updated the whole time. Highly recommend."

"My plumbing tech, Luke, was very courteous, prompt and did excellent work (he replaced my main water shut- off valves, washer hookup,a toilet shut-off and installed a garbage disposal). The office staff is also very friendly and provides great customer service. I am very pleased with the service and work done and definitely highly recommend Ray Page Plumbing!!"

"Dynamic basements did an outstanding job remodeling my basement. They installed premium flooring, updated the kitchenette with a full sink, dishwasher and countertops. They created a brand new, full bathroom from a cement basement storage area. While I had a general idea of how I wanted things laid out, Chris was invaluable in suggesting improvements while being mindful of my budget. Everyone who sees it, is impressed with the quality of work in the remodel. If you're considering any kind of a basement improvement, I highly recommend you contact Dynamic Basements Plus"

"When using the garbage disposal, the kitchen drain was backing up into the bathroom sink on the lower level of my split level house. Travis called me in route to my house to let me know he was on his way. He was courteous and worked quickly to resolve the problem within an hour. It cost me $285 but most importantly the problem is fixed and I have piece of mind."

"Plow and Property has completed several projects for us on a very old and neglected rental property and we are so glad we found them. The first job was a vacant house clean out. The house was left in truly appalling condition. The cleaning crew worked and worked and worked so hard and so long I was telling them to stop. They made a filthy house fresh and pleasant again. I would not have thought it could be restored to such a fresh condition. The next job was replacing the old casement windows which were rotted wood frames in crumbly 1950s cement. They not only repaired the window foundation area but other foundation ugly spots as well and put in beautiful new sturdy basement sliding windows. They also re-dug and replaced the adjoining window wells which were undoubtedly the original wells and were falling apart. Regraded the foundation area around the wells and reseeded without being asked. While they were in the basement doing the windows they cleaned a bunch of that up too so it’s no longer a horror movie waiting to be filmed down there. Everything they did was simply above and beyond. Wesley Vercosa has returned my many questions and concerns with lots of information and smiles, bless him. My retired husband worked in construction for many years and he is happy and impressed with the work. We are planning more work with them already. We have multiple properties and I think we have found our new property manager."

"They installed a French drain. They also maintain it. They do great work and are very responsive."

"Paul was very fast to respond and found and fix the drain issue."