Get matched with top foundation drain installation pros in Windsor, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"I haven't had any issues whatsoever since, whereas I was continually dealing with the tub drain running slow."

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"Easy process from quote to work complete. The crew worked on a few small projects -- fixed a damaged wall, repaired flooring, and installed a new toilet."

"Very professional firm; kept informed of the appointment status. The tech was able to answer all my questions and arrange financing right there. I was Kept me informed of the work and the model they installed was just what I wanted. I was very pleased with the work and would recommend them and will use them in future work."

"They installed a French drain. They also maintain it. They do great work and are very responsive."

"The service was top notch. They were extremely responsive and went above and beyond to help us resolve our issue with basement flooding. Even more, they treated us like family."

"They were able to locate the problem and fixed the issue and and did a good work, great price."

"Good luck. Plumbers are very expensive to hire. Garbage disposals can really cause severe drain issues requiring their expertise. Bottom line is be very careful and use according to instructions. It can be a costly repair. This company did a great job opening the drain lines for us and recommend."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs.\nIt is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project.\nIn order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer \nin a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.