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"Did all work as expected. Very responsive and everything went better than expected. Left my house cleaner than when the job started. No surprise fees. Pricing matched quote which was lucky for me. He convinced me to upgrade pressure tank during jet pump well conversion to submersible. My tank was actually really bad. Overall very happy. I am already recommending to friends and family. My photos are too large to upload. Home advisor. Allow larger pictures to be attached. "

"no problem. fast and reliable"

"Friendly and efficient"

"Joe and his techs were awesome. They got me up and running in no time. Very professional "

"Matthew was very quick to get back to me and get the job done right. I had a leaking toilet that was not seated correctly so it ruined the floor beneath. I had this issue fixed 3 times before. Matthew came out and replaced the flooring underneath it and now it sits correctly on the floor and no longer leaks. I would definitely have them come back if I had any other plumbing problems"

"as advertised"

"I had a problem with the water pressure fluctuating. Come to find out, it was the holding tank. The professionals at Waterdrct came out (Dennis) promptly and found the tank was old and waterbound. They were like lightening (in a good way) and had the tank replaced in like 30 mins. These guys are GOOD !!! The water pressure was more than I thought the well could produce. Excellent job and very informative. They are true professionals !! I highly recommend them."

"Eric replaced my old leaking oil furnace (for hot water and heating) with a electric hybird water heater (hot water) + high efficiency oil furnace (for home heating). Eric and his company did a great job on installing the two system in my house. Very professional and fair price for the work they did. I'm very pleased and will be looking to get them to install a ductless hvac system in the near future."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Don and his son were fantastic. They are professional, timely, knowledgable, efficient and deliver exactly as they say they will and then some. I'll be hiring them again for many other projects."