Get matched with top chimney cap pros in Sherman, CT

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"It went great. I have a pellet stove, it has never been cleaned like this. They put a bag over the bottom of the stove liner, 1 tec on the roof, 1 tec inside. When finished I saw all the soot in the bag, WOW. They put the stove back together, cleaned up and explained everything they did. They were very friendly and pleasant to talk with. Today I started my stove and stared right up. I highly recommend them and would hire them again."

"Fabulous job as usual!"

"This is my second review of Lecla I cant write another one on google so ill go to wherever I need to tell the world this is literally THE BEST COMPANY for any home improvements that you need! They originally put a new roof on my house and had to take the old one off and replace some panels. All of this they got done in ONE DAY! I've never seen employees work so hard it brought tears to my eyes lol. I then had Lecla paint the exterior of my home. Eric the manager and Freddy the head of the crew are amazing! super responsive and their work is meticulous and timely! They sanded my house to the bone fixed all the rotted shingles primed and painted all in FOUR DAYS! They are THE MOST efficient company. Don't look anywhere else this is the place!"

"Brian and his team are wonderful. I give them an A+ rating for the service they provided in both my home and my parents. Brian is professional tohis core, honest and fair with his cost. He explains everything that needs to be done and does a great job fixing the problems."

"*punctual arrival (even waited patiently for 5 minutes, while I returned from taking the kids to school) *efficient service *courteous, professional demeanor *helpful offer to answer any questions, etc. at end of visit *conveniently accepts credit cards"

"Weathertite did an amazing job all the way through. Installation of replacement gutters and downspouts excellent (and clean work as well!). Dave is an excellent sales manager, and he explained the Leaf X product so well. Also, special "shout out" to Joel who us a fabulous administrator. Highest recommendation to this team. Our house now has a nice added value with a permanent gutter solution (no clogs, no warped coverings)."

"Everything was great, they took their time and did a great job, my wife and I are very happy with the results. We are having Ray back in a few weeks, to replace existing sidewalks, and a few other jobs. We highly recommend Culligan Concrete & Masonry"

"We have been customers for a few years. I cannot tell you how much we appreciate the quality of their work and their responsiveness. We highly recommend"