Get matched with top french drain pros in Salisbury, CT

"Cayden was a true professional and explained everything he was doing and at the completion of the job and next steps."

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"Easy and good service I will recommend this company to anyone who is interested in getting work done."

"The gentleman who came to my home were absolutely great! Explained everything and made sure I was happy with the work every step of the way. I was nervous in the beginning but my fear subsided after Robert Charlesworth, Marcelo largo, Isaiah belcher and Johnathon Lopez made for a great experience. The attention to detail and dust control, tapping off areas they felt I wouldn’t want getting dusty exceeded my expectations! Thank you for your hard work and kindness. Trucks looked awesome new as well as tools and equipment. Great job guys!!"

"Andrew is a very good person. He is very professional and is polite. I would use his services again"

"Job was completed same day i called within 30 mins of arrival. highly recommend!"

"My boiler stop working come to find out it was the gas valve and it need to be clean out. I love the experience I had with the company that was very transparent and open with the task step by step"

CB Mechanical Services LLC is dedicated to providing our customers with the best quality and craftsmanship. We are here to build relationships with our customers and communities and to provide our employees with a great place to work. We look forward to working with you!

"My sewer line was clogged pretty good, Paul came over within the next 2 hours and was ready to go. Highly professional and trustworthily. Let me tell you this guy knows his stuff, upon arrival he assured me that i had hired the right person for the job and he was not kidding. He was extremely knowledgeable and answered all my questions and concerns. Look no further All things sewer and drain is the number one choice when it comes to all your plumbing needs."

"Money well spent! A truly dry basement. We looked around and compared quality and costs! Empire was the best choice. Furthermore, they put the sump wells where the water goes at the base of the foundation! Not the top of the footing! At the top of the footing, we would still get water in the basement. They were professional experts, extremely knowledgeable, very and friendly! We had zero cleanup after the installation. I recommend them to everyone I know who has a water problem in their basement. Go with Empire! You won’t regret it!"