Leader Basement Systems & Foundation Supportworks

My constantly wet basement is now dry! It is almost all new concrete. The section where my well pump, water softener was boxed off and filled with rock and was constantly wet. I spoke to a supervisor who agreed that the drain could extend behind boxed area and covered with concrete. I thought the workers were informed by the supervisor. I told them what I wanted done. When they were finished, there were still wet rocks there. I explained again and one of the workers said "you want cement?" Now there's a thin layer of cement that is always wet. The drain pipe outside is only inches from the surface, in the middle of the yard. I can only have wood delivered to one side of the house.

Smell is still there and something they used gives of a cat urine odor that isn't going away - they have not returned my calls. The system was installed two years ago so any residual smell should be gone by now. The quality of the original work was sloppy at best. The foam they used to "seal" the vinyl to the cement looks terrible and it has "unstuck" from the plastic they used - so it is no longer "sealed". The tape they used on seams - unstuck and no longer "sealed". They installed new exit pipes for my sump pump. I had to redo the pipes this year as they all disconnected and the water want back up against the house. They hadn't pitched the pipe correctly and did not use any adhesive to keep the pipes together. Very frustrating to spend so much money.

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Tim was a pleasure to work with.  He was able to provide an affordable solution to my issue with an uneven pool deck and front walk.  Their poly level system is truly amazing - none of the mess with mudjacking with great results.  Time and team arrived on time, worked their tails off, and were complete in one day.  The finished product exceeded my expectations and the warranty on the work is second to none.

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The guys were great. They arrived when they said they would and completed the job in the estimated two days. They were very courteous and made sure I understand the work that would be performed. They even went over my work plan with me before starting. 
When they finished they cleaned up everything to the best of their ability and even went the extra mile to try and put some of the larger appliances (washer/dryer) back. 
Overall I was very happy with the job and would definitely recommend them to anyway in the future.

unknown

My husband and I were both very impressed with Leader Basement's Systems  Representative.  He was on time, a contractor himself, no pressure and  he was very helpful in finding a solution to what our basement needed.  I was not at home when the installment took place, my husband was.  The estimated time to complete this job was exactly what we were told. When the installation was complete all debris was taken and the cellar was spotless.  My husband rated their work ethic and professionalism A+.   In his exact words; "great bunch of guys very professional". Today 12/9/2014, it has been raining all night and will till tomorrow.  I went into the cellar this morning which by now would normally be damp everywhere.   It is not.   Leader's Basement Systems Inc. is a company that works with you to find the best solution for your particular issue of a wet damp cellar.  The cost for us was very reasonable because we had already done some work which was usable.   I am sure the cost will differ for whatever the issue may be for other wet and damp cellars but know that their waterproofing system is worth it.

Clean job, very professional, system is very high end, drain does what it says it will do. I no longer have smell or water in basement. Dehumidification is very high end. Craig is very responsive crew did great job. Its expensive but worth it if you want a dry basement. Highly recommend. You get what you pay for. Craig is reliable and professional. He spent a lot of time with me going over job. Was not pushy or did not rush.

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Craig Leader runs a well greased and capable company. His employees are ALL caring and hardworking. From the office, to the field, and in a persons home, his people are professional, talented, and know their jobs and how to do them well.
The details are as follows: Craig was punctual in our first meeting and took great care to make sure that we knew the systems he provides and how they worked. The systems were exactly what I have been looking for and it was Craig that was there willing to provide it. What followed was just what a consumer wants!  The employees were equally punctual, and caring about every thing they do. The office  workers were helpful and worked very hard to accommodate all my requests and needs.
I am a typical New Englander. My money is important to me as it is to everyone. I am also self employed, in the service sector,
and I feel that I got my money's worth and more.
Since the installation, there was a problem with the dehumidifier, and Craig and his team, have been all over it to fix the situation. What else can I say........other than "hire this company, and see how satisfied you will be with them"!

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I went to their Web site and submitted an online request for a quote. The next morning, I had a phone call from a representative to go over the details and set up an appointment for a few weeks later.
Craig, the owner, showed up promptly. He inspected the basement, foundation, and existing setup and asked me what my preferred outcome would be (in my case, just a presentable basement dry enough to serve as a storage area, rather than turning it into recreational or office space). We then went over the options using his laptop. I was able to see what the proposed products would look like, and we had a discussion about whether my needs would best be served by the least, middle, or most expensive options. Craig did not push for the most expensive option and agreed with me when I settled for the middle-to-low options.
The work was scheduled within a few weeks. The workers, Brandon and Jay, could not have been more professional, pleasant, and hard working. They arrived right on time and worked nonstop. It was clear from my conversations with them that they took great pride in their work, which was evident as they pointed out the details they had given extra attention to.
I think the price was more than reasonable for the work that was performed and the equipment required to alleviate the problem. The space is now much more attractive, and dry enough that I can store items, including clothing, without having to worry about mold or damage from a damp environment.
The company is based in CT and uses materials manufactured in the U.S. All in all, I don't know what more I could ask of a company.
That said, we have not had heavy rains or snow melt since I had it installed. I am confident it will work as advertised, and will check back here if it does not. Based on their positive reviews, I'm not too worried.

They were quick to come out and quote the job. I had  lot of questions and the rep went above and beyond to answer questions. He was very professional, knowledgeable and courteous. Even though thy were the mot expensive quote I went with them because of the system. The installers arrived on time and got right to work. They took care  keep the concrete dust to a minimum as they jack-hammered the floor. The crew was courteous and friendly but could have presented a more professional appearance. The final look of the job was slightly below my expectations aesthetically but it should accomplish the task. Good Job overall but could improve in some areas.

The crew was organized and hard-working.  Each person in the crew knew what his job was and did it.  They told me what to expect and delivered on that.  The first day, they did the jack hammering (needless to say, I left for that), laid stone down in the trench, installed the drainage pipe and created the area where the sump pump was going to go.  The second day, they laid down concrete over the drainage system, installed the sump pump, dug a trench outside for the drainage pipe there and covered the walls in the wall covering.  They also brought in the dehumidifier.  After all was done, the foreman walked me around the work, explaining everything and told me what to do should the alarm on the sump pump sound.  
This system is definitely pricey, but I had been looking at various approaches to basement water for awhile and found none of them are cheap.   Leader sends out a book about various approaches to basement water for you to read prior to the sales rep's arrival, which was quite informative.  The system is under warranty and the warranty is transferable if you sell the house, which is what I hope to be doing in the next couple of years.
All in all, the work was neatly and quickly done; the crew was personable and professional.

They were okay. I have tenants who live in there ever since and I never heard a problem about water. They did what they said they were going to do. I have nothing bad to say. The foreman was good and the guys that worked for him. Everybody worked well. One thing I did like was sometimes, when you get three or four guys working, language can get a little foul and they were very good about not cussing because I do have families living in the building and most of them don't use foul language so it's nice. They were very nice. They cleaned up when they were done, showed me everything that they had done and how to make sure that I knew if it did work, the maintenance and whatever so there's no problem. I would use them again. If I ever have another water problem, they're gonna be the first company I'd call.

two days start to finish,jackhammer, dig trench,install drain pipes and sump pumps route to the outside,dig trench for pumped out water then bury it and make it look like they were never there!! EXCELLENT WORKMANSHIP!

The two men from Leader Basement Systems arrived promptly to complete the work. They were very professional and appeared trustworthy. Before doing any work they again went through the whole process with me, with an estimate of how long they would be there. They walked outside with me to show me about how far out the piping would be for the sump pump, and asked if it would be okay for them to move some small plants in the area. They worked extremely hard and came for two days. They left the work area extremely neat, even replacing the plants that they had to remove in order to install the piping in the yard. I felt comfortable having them complete some of the work while I was not home. Before they left they ran through how the sump pump and dehumidifiers worked and recommended that I get a battery backup for the sump pump at a future time, in case of power outages during large storms.

They were excellent. They were polite. They were quiet. They left everything clean. They came back on a Saturday to finish up the work so I could have my basement back. I chose them over three companies. Their price was higher, but the quality of work was worth it. They gave me a senior discount. The owner spoke with me about my concerns for removing an old steam pipe.