Get matched with top fireplace pros in Riverton, CT

"It went great. I have a pellet stove, it has never been cleaned like this. They put a bag over the bottom of the stove liner, 1 tec on the roof, 1 tec inside. When finished I saw all the soot in the bag, WOW. They put the stove back together, cleaned up and explained everything they did. They were very friendly and pleasant to talk with. Today I started my stove and stared right up. I highly recommend them and would hire them again."

"Steve from Chimney and Duct Experts came on site did a very thorough inspection/quote for free. He took phones with drone and explained what needs to be done. Steve came back in a week, cleaned, installed a new liner, top plate, tee and cap. Also applied moisture blocker. After the project is done, I no longer smell the leaky exhuast from the furnace coming out of the wood stove. I'm very satisfied with the project."

"Caps and Dampers are amazing! I needed a new wood stove for my home. The company recommended a stove, then installed it in my house, and improved my chimney as well. As a result, I can now heat my home much more efficiently and economically. The caps and damper crew was great, highly professional, on time, and courteous.. I highly recommend this company for your next woodstove install, or chimney/stove pipe install/repair, they are the best in the business!"

"Al came out to my house to clean the chimney. He was very nice and was easy to work with. He showed me the brush they used to clean the house chimney. He knew exactly what to do and went over the whole process with me. He is an asset to your company. I would recommend him to any of my friends that needed to get their chimneys cleaned. When I need to get my chimney cleaned again I will certainly contact him. Thank you for having a really good service technician and a great person to come out to your home . "

"Phil and his crew were great. The project moved very fast, from quote to completion, and the work was excellent. They repaired a two-tier deck that was rotting, moved the stairs and replaced two built in benches. They also repaired and rebuilt the top of the chimney. Excellent job! Will use them again."

"At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full."

"Ambiance Stone did a great job for us. The entire process went smoothly, and our finished kitchen countertop is beautiful. We are very satisfied."