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"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"We needed to fix a cracked wall in the basement. Steve was very fast in responding to do the job and did it very fast and efficiently. Always on time and executed the job on time and did a very good job. I will recommend his company without hesitation."

"Excellent price, excellent work, got the job done in a timely manner. We would definitely hire them again."

"Arrived on time, crew was fabulous. Did exactly what they said they would do in the time frame promised. Yard was left as clean as they found it. Roof looks fabulous. New gutters with leaf guards were installed by a true master on 4/7/2020. Looking forward to never having to hire someone to clean gutters again. If a house gutter can be considered "beautiful", these meet that criteria."

"as advertised"

"Out 1957 home had minimal insulation in the attic. Over the years some had been added but there were many gaps which made for uneven temperatures throughout the house. Dave and his crew removed the old inefficient patchwork of insulation. They then added channels around the rafters to promote air-flow. Finally they added blown in insulation to achieve R49 or better. The insulation is already making a difference in even temperatures all through the house. Dave and his team were punctual, professional and unobtrusive. The office was very communicative keeping us aware of all phases of the work. We highly recommend Dave and his company."

"We highly recommend Josh & Jacob and the rest of the Independent Mechanical team! They did a great job installing central AC into our home. The work was completed on time, despite the grueling July heat they encountered in our attic. They were very neat and respectful of our property and the cost was reasonable. It was a very good experience!"

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."