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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Great, Dave stayed within our budget and our addition looks like it was part of a whole new home construction. We were really impressed with Dave Kinsella's design concepts and the workmanship was high quality even though we were on a tight budget. Dave comes from a big family so he understands money and time constraints plus he wants his projects to look as aesthetically pleasing to his clients as possible. We would definitely hire Dave again."

"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"Received quotes in a timely manner, work completed quickly, very happy with everything."

"They were very professional to deal with and surprised me how fast they finished the job. They took my vague vision for my project I gave them and brought it to life in a way that exceeded my expectations! Will definitely use them again in the future."

"We are so pleased with the finished product. Christine was so pleasant and helpful throughout the process."

"03/06/2025 I hired Joseph Garies to do: 1. Bathroom remodeling; 2. Veneer stone tile installation at my BBQ area. Joseph Garies, North East Development LLC, RI License #GC-17083 CRLB Complaint C-25-78 Friday (03/28/2025) Joseph Garies asked me to pay (in full) him for these two contracts works. He promised that he will complete everything next day Saturday (03/29/2025) and Monday (03/31/2025). Friday Joseph Garies received the payment he requested and left. Joseph Gari didn’t show up Saturday. He didn’t show up Monday. Monday afternoon (03/31/2025) I got a text message from him, that he doesn’t want to do anything. It is not first Joe Garies takes customers money and run away. Actually, it’s a criminal act. ANGY Gail C. 06/2024 I hired Joe Garies…... I paid him in full. However, he did not finish the project. He gave me excuse after excuse, saying he would finish the project and be there on a particular day, but then that day would come, and Joe would send a text giving me a new excuse that he could not make it…... He said he would fix it when he returned to finish the job. That never happened…… Joseph Garies left the contract work unfinished with many defects. On May 7 Joe Garies agreed to compete the contract but so far it is not done. Joe Garries installed the water valves backwards (upside down). So, the valves operate wrongly. As a result: instead of a hot water we have a cold water and verse vise. I’m afraid to use it. Joe Garies installed veneer stone completely unprofessional: a) at the corners veneers should cut tight (no gap), cut at 45 degrees (similar wood boards); b) the top should be made of a flat flagstone. During the sidewall disassembly you removed Black Timber LOK Screws, about 78 pcs. Since you left the work, these screws are missing. Joe Garies destroys customers properties where he worked. ANGY Brian D. hired Joe Garies. 04/2025 WORST experience ever! If i could rate with negative stars, …..The "company" arrived at least 3 hours late every day to begin work. Owner was asking for money every day. The company left the broken pipe and sheetrock onsite and still haven't picked it up. They destroyed my lawn, cracked my entire concrete driveway that now needs replacement. They also punctured a gutter and garage trim (they did fix gutter and some trim). I now have to also regrade lawn, and fix trim. I do have to add they pulled one shrub as part of the job. They did pull out 3 other shrubs for me, which Joe offered for the work. He continuously told me he did the shrubs as a favor, and should be viewed as "helping me out" and should help to overlook some of the other issues/damage that occurred. This "company" shouldn't be allowed to be in business! Working on the Stone Installation project Joe Garies severely damaged / ruined the stamping concrete patio. To clean it costs $840.00 I sent to Joe Garies a number of emails, asking him to finish the contract. He promised each day to be here, but he never showed up."

"It went exceptionally well. I made personal errors and had to change the scope of work mid-project. Marco and Bruno adapted quickly to fill my needs. They had the team work overtime and on weekends in order to accomplish what needed to be done. I was in a real jam before I hired them. They gave me piece of mind and helped me throughout the entire process. They also helped me to secure financing so I didn’t have to pay for everything out of pocket. They will forever have my work at all of my properties and I will absolutely refer them to my clients."

"Excellent,Great job very courtesy,professional. Differently hire again."