Ned Stevens Gutter Cleaning & Installations, LLC

I had an awful experience with Ned Stevens Gutter Cleaning, and I truly regret hiring them. We told them up front we did not want the front gutters done ?but did not explain why. The truth is, I had already cleaned and inspected them thoroughly, including the downspouts. They ignored our request, insisted on doing the front anyway under the excuse of ?standard practice,? and ended up clogging my drain by flushing roof debris into a downspout that was perfectly clean. Then they told me I?d have to hire a plumber to fix the clog they caused. As for the back gutters ?the job we actually hired them to do ?they threw gutter debris directly into our lawn instead of collecting it. The first

Good work

Iâ ve been a loyal customer for several years at 2 different residences. They cleaned my gutters twice in the past year at this house at the same rate. I was on a service plan. I recently renewed my service plan with a small increase in price due to inflation (totally reasonable) I prepaid for 2 cleanings. I waited over a month for a crew to come out. Now itâ s mid-December with freezing temps. The crew showed up and left within 1 minute. I assumed it was because it was early morning and frosty and they were not able to do the service due to safety reasons. After numerous calls, I was finally told that it wasnâ t due to safety, it was because they could not do the service at my prepaid price. They wanted to charge me an additional $134 which is an increase of 40% over what I was quoted and prepaid for - and paid twice in the past! If there was an issue in price with the size of my house, I surely should have been warned at my last cleaning in the spring. And the company should have never renewed my contract at the same rate. In speaking with the supervisor, they agreed that I was not wrong, that they should have told me about the increase in price after my last cleaning, and should not have renewed my contract at the same price. However, even in admitting that they were at fault, they would not honor the contract that I prepaid for. I have since gotten 2 in person quotes from 2 reputable llc gutter cleaning companies, both of which quoted me the same price I was previously paying Ned Stevens. Terrible customer service, price gauging loyal customers, terrible company. Stay far, far away

Iâ ve been a loyal customer for several years at 2 different residences. They cleaned my gutters twice in the past year at this house at the same rate. I was on a service plan. I recently renewed my service plan with a small increase in price due to inflation (totally reasonable) I prepaid for 2 cleanings. I waited over a month for a crew to come out. Now itâ s mid-December with freezing temps. The crew showed up and left within 1 minute. I assumed it was because it was early morning and frosty and they were not able to do the service due to safety reasons. After numerous calls, I was finally told that it wasnâ t due to safety, it was because they could not do the service at my prepaid price. They wanted to charge me an additional $134 which is an increase of 40% over what I was quoted and prepaid for - and paid twice in the past! If there was an issue in price with the size of my house, I surely should have been warned at my last cleaning in the spring. And the company should have never renewed my contract at the same rate. In speaking with the supervisor, they agreed that I was not wrong, that they should have told me about the increase in price after my last cleaning, and should not have renewed my contract at the same price. However, even in admitting that they were at fault, they would not honor the contract that I prepaid for. I have since gotten 2 in person quotes from 2 reputable llc gutter cleaning companies, both of which quoted me the same price I was previously paying Ned Stevens. Terrible customer service, price gauging loyal customers, terrible company. Stay far, far away

Iâ ve been a loyal customer for several years at 2 different residences. They cleaned my gutters twice in the past year at this house at the same rate. I was on a service plan. I recently renewed my service plan with a small increase in price due to inflation (totally reasonable) I prepaid for 2 cleanings. I waited over a month for a crew to come out. Now itâ s mid-December with freezing temps. The crew showed up and left within 1 minute. I assumed it was because it was early morning and frosty and they were not able to do the service due to safety reasons. After numerous calls, I was finally told that it wasnâ t due to safety, it was because they could not do the service at my prepaid price. They wanted to charge me an additional $134 which is an increase of 40% over what I was quoted and prepaid for - and paid twice in the past! If there was an issue in price with the size of my house, I surely should have been warned at my last cleaning in the spring. And the company should have never renewed my contract at the same rate. In speaking with the supervisor, they agreed that I was not wrong, that they should have told me about the increase in price after my last cleaning, and should not have renewed my contract at the same price. However, even in admitting that they were at fault, they would not honor the contract that I prepaid for. I have since gotten 2 in person quotes from 2 reputable llc gutter cleaning companies, both of which quoted me the same price I was previously paying Ned Stevens. Terrible customer service, price gauging loyal customers, terrible company. Stay far, far away

Iâ ve been a loyal customer for several years at 2 different residences. They cleaned my gutters twice in the past year at this house at the same rate. I was on a service plan. I recently renewed my service plan with a small increase in price due to inflation (totally reasonable) I prepaid for 2 cleanings. I waited over a month for a crew to come out. Now itâ s mid-December with freezing temps. The crew showed up and left within 1 minute. I assumed it was because it was early morning and frosty and they were not able to do the service due to safety reasons. After numerous calls, I was finally told that it wasnâ t due to safety, it was because they could not do the service at my prepaid price. They wanted to charge me an additional $134 which is an increase of 40% over what I was quoted and prepaid for - and paid twice in the past! If there was an issue in price with the size of my house, I surely should have been warned at my last cleaning in the spring. And the company should have never renewed my contract at the same rate. In speaking with the supervisor, they agreed that I was not wrong, that they should have told me about the increase in price after my last cleaning, and should not have renewed my contract at the same price. However, even in admitting that they were at fault, they would not honor the contract that I prepaid for. I have since gotten 2 in person quotes from 2 reputable llc gutter cleaning companies, both of which quoted me the same price I was previously paying Ned Stevens. Terrible customer service, price gauging loyal customers, terrible company. Stay far, far away

Iâ ve been a loyal customer for several years at 2 different residences. They cleaned my gutters twice in the past year at this house at the same rate. I was on a service plan. I recently renewed my service plan with a small increase in price due to inflation (totally reasonable) I prepaid for 2 cleanings. I waited over a month for a crew to come out. Now itâ s mid-December with freezing temps. The crew showed up and left within 1 minute. I assumed it was because it was early morning and frosty and they were not able to do the service due to safety reasons. After numerous calls, I was finally told that it wasnâ t due to safety, it was because they could not do the service at my prepaid price. They wanted to charge me an additional $134 which is an increase of 40% over what I was quoted and prepaid for - and paid twice in the past! If there was an issue in price with the size of my house, I surely should have been warned at my last cleaning in the spring. And the company should have never renewed my contract at the same rate. In speaking with the supervisor, they agreed that I was not wrong, that they should have told me about the increase in price after my last cleaning, and should not have renewed my contract at the same price. However, even in admitting that they were at fault, they would not honor the contract that I prepaid for. I have since gotten 2 in person quotes from 2 reputable llc gutter cleaning companies, both of which quoted me the same price I was previously paying Ned Stevens. Terrible customer service, price gauging loyal customers, terrible company. Stay far, far away

Iâ ve been a loyal customer for several years at 2 different residences. They cleaned my gutters twice in the past year at this house at the same rate. I was on a service plan. I recently renewed my service plan with a small increase in price due to inflation (totally reasonable) I prepaid for 2 cleanings. I waited over a month for a crew to come out. Now itâ s mid-December with freezing temps. The crew showed up and left within 1 minute. I assumed it was because it was early morning and frosty and they were not able to do the service due to safety reasons. After numerous calls, I was finally told that it wasnâ t due to safety, it was because they could not do the service at my prepaid price. They wanted to charge me an additional $134 which is an increase of 40% over what I was quoted and prepaid for - and paid twice in the past! If there was an issue in price with the size of my house, I surely should have been warned at my last cleaning in the spring. And the company should have never renewed my contract at the same rate. In speaking with the supervisor, they agreed that I was not wrong, that they should have told me about the increase in price after my last cleaning, and should not have renewed my contract at the same price. However, even in admitting that they were at fault, they would not honor the contract that I prepaid for. I have since gotten 2 in person quotes from 2 reputable llc gutter cleaning companies, both of which quoted me the same price I was previously paying Ned Stevens. Terrible customer service, price gauging loyal customers, terrible company. Stay far, far away

I finally found a gutter cleaning company that does an awesome job. Very professional and polite crew members. They cleaned all the leaves out of our gutters and then took a hose and ran water into downspouts. Highly recommend and I even made an appointment for spring cleaning in March.

Great fast professional service , excellent communication

Arrived on time, did the job even better than I expected

Did a good job

Na

they did a great job!

Very responsible, on time, did a thorough job, fair price! Will use them regularly!

The service was great, they were professional, and it didn't take them very long, (I have a small home)! My only complaint is that they didn't leave the bag (s), filled with what they had collected, near the garage, like I had asked when I made the appointment..

Quick and easy

The workers did a great job, cleaning the gutters by hand then hosing them clean. Cleaned up the yard after. They even replaced a 1'-2' section of downspout for free that had been damaged by our lawn mower hitting it over the years, without me even asking them to do it. I will use them again.

The workers were very professional and I love the fact that they spoke Spanish and English.

Great job

MAKE SURE YOU GET WHAT YOU PAID FOR, I DID AND BEYOND. I EVEN PROVIDED WATER. ON THAT SUPER HOT DAY.OF SERVICE. FROM THE FIRST CALL TO TILL PACKING UP IT WAS ALL PROFFIONALLISM FROM THERE.

Work and cleanup was well done. Price was reasonable.

Excellent communication, prompt, on-time service, polite & professional.

Showed up as scheduled, completed the job and cleaned up any debris. Impressed with this service.

They were quick, complete, and cleaned up after themselves very well. Highly recommended. It is recommended that you opt in for text alerts so you know when they are coming.