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"Cayden was a true professional and explained everything he was doing and at the completion of the job and next steps."

"Friendly, professional, knowledgeable. Explained the problem and how the pumps work. Would recommend the company to anyone. Had the system installed 6 years ago. Has been a great investment."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Don and his son were fantastic. They are professional, timely, knowledgable, efficient and deliver exactly as they say they will and then some. I'll be hiring them again for many other projects."

"We contacted Connecticut Cellar Doors to replace the hatchway on our home. They were quick to come out and give us an estimate, which we accepted, and we waited for the installation. Well it was a little bit of time before they called us to schedule the installation because the holidays happened! Quite understandable. The team came out to install the new hatchway yesterday mid-morning and they were cleaned up and gone by mid-afternoon! It was like they hadn't even been there except that there was a brand new hatchway in the back of our house! They answered every question we had of them and we are very pleased with the hatchway. The team worked tirelessly In the freezing cold. We were very impressed with their dedication to the task and their professionalism. This company was a good choice! Thank you very much. Connecticut Cellar Doors."