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CT Cellar Doors
Acoustic Ceiling Tiles - Install, Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install,
About us
Physical Address: 1886 Watertown Ave, Oakville, CT 06779. Alt Bus name: CT Cellar Doors. See website for Recent Commercials & Photos.
Business highlights
23 years of experience
Services we offer
Sales & installation of cellar doors, Sales & installation of cellar doors, premium & bilco brand cellar doors, hatchways, bulkheads, cellar windows, wells, doors, stairs, entry foundation repairs, crawlspace entry, basement egress & window systems., basement egress & window systems., bulkheads, cellar windows, crawlspace entry, doors, entry foundation repairs, hatchways, premium & bilco brand cellar doors, stairs, wells
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.022 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 9% | ||
| 9% | ||
| 5% | ||
| 14% |
Showing 1-22 of 22 reviews
Peggy G.
Jan 2025
We contacted Connecticut Cellar Doors to replace the hatchway on our home. They were quick to come out and give us an estimate, which we accepted, and we waited for the installation. Well it was a little bit of time before they called us to schedule the installation because the holidays happened! Quite understandable. The team came out to install the new hatchway yesterday mid-morning and they were cleaned up and gone by mid-afternoon! It was like they hadn't even been there except that there was a brand new hatchway in the back of our house! They answered every question we had of them and we are very pleased with the hatchway. The team worked tirelessly In the freezing cold. We were very impressed with their dedication to the task and their professionalism. This company was a good choice! Thank you very much. Connecticut Cellar Doors.
Jeff R.
Nov 2024
Our cellar door was replaced. The sales visit happened very quickly after initial request. The installers worked very cleanly and you wouldn't even know they had been here. If not for the new door. They did a very meticulous job with the concrete and mortar work at the base of the door. They had to raise up the concrete base a couple of inches and create a seamless transition to the blue stone patio surrounding the cellar door entry. You could tell the installer really took pride in his work. The new door works great and is such an improvement on the old rusty one. The only reason for four stars, was that installation was slated for late September and it took untill early November before it finally happened.
Richard D.
Jul 2023
Excellent installation. No surprises.
Rick R.
Aug 2022
Went very well, but, gray door was caulked with white caulk and some of the caulk dislodged beginning year one. Paid for the powder coat which did scratch. Repair, because no response from CT Cellar Doors never happened to initial requests for touch-up, was priced at $1400/panel.
Gus F.
Apr 2022
We purchased and had installed 8 Basement windows. The quality of the installation and follow thru by the owner, Claude, was excellent and exceeded expectations. On the day of install, they were on time, they explained what they were going to do and what they needed (water & electricity access), and went to work. They showed us the first install to make sure all was OK, and once we approved it - they moved to do the other 7 windows. On completion in our walk-thru inspection, jake(?) pre-empted our question on a line crack on the inside pane of one of the windows and explained to us - they will take care of it. The fact that they "pre-empted" our quality question was impressive and always a good sign of a quality provider/install team. We were so impressed with their install and their leadership's quality overview of the installation - that while we were not looking to replace the cellar door right now - we decided to get a quote from them for it - so we will add a cellar door install review on them here - if we move ahead with their quote/delivery terms. SUGGESTIONS to others looking for basement windows: 1. Buy "Direct" from these folks vs going thru your contractor. We are doing total reno on this home, and found a good contractor, but somehow on this project - he dropped the ball here on paying the deposit to these folks right after we paid him, and his delay in putting our deposit down with these folks - brought unexpected and unnecessary delays. So learn from us, and buy/contract with these folks directly. 2. Type of Windows/Flexibility - We are trying to do a total reno, but keeping honest to the original home - which had old style type of cellar doors and those took a bit longer, so check with these folks on delivery times on the type of windows you want, and if you are flexible on the type of window you want - they may be able to provide you with different delivery times. 3. Labor Shortages/COVID - If you, like us, are doing any type of renovations, you need to make sure you find quality/reputable providers, but be mindful that labor shortages and COVID waves - like the one we are starting to see again in CT - can unfortunately bring additional delays to your order. Our new HVAC system install with another provider took close to 4 months, and even a simple item like an ocean blue sofabed took 3 months - and these are only a couple of examples of some of our challenges in this Reno during this COVID/Labor Shortage time.
Linda C.
Sep 2020
I found this company to be very responsive to phone calls and questions. The 2 guys they sent to do the job were extremely nice and actually had to do more work than expected but were patient and did a good job and they too were happy to answer any of my questions and explained everything about the operation of the doors very clearly. The new cellar doors replaced old rusted ones and certainly improved the appearance of the house. I would recommend this company.
Response from CT Cellar Doors
"Thank you for your business! Customer service is our number one priority. Sometimes we run into unexpected circumstances on jobsite, but our teams are trained for this rare occurrence. We are very happy to hear you had a pleasant experience!"
Agnes S.
Jan 2016
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Response from CT Cellar Doors
"Thank you for your business!"
Elaine C.
Dec 2015
unknown
Response from CT Cellar Doors
"Thank you so much for your positive review."
Teresa R.
Nov 2015
unknown
Response from CT Cellar Doors
"We apologize for the wait. The product can only be applied in the warmth and dryness of summer and spring. We have advised the Customer on many occasions we will be out in the Spring of 2016. We fully intend and have advised by phone and writing that we will honor our warranty 100%. Customer service is very important to us."
Agnes S.
Nov 2015
From the very start CT Cellar Doors was very professional. They showed up on time for the initial quote as well as the day of the actual installation. The job went very quickly and everything was cleaned up. The technician explained the features of the installation as well as went through all the paperwork with me. Both the hatchway door and the interior door look great.
Response from CT Cellar Doors
"Thank you very much for your business and your feedback!"
Joan Y.
Oct 2014
Their supplier to powder coat the door had machinary issues so the door was not installed until June, two months later than promised. I paid an extra $800 or so to have a special powder coating and noticed a couple of rust spots. I have called at least four times and am promised a return call but have received none. They promised to have someone come and inspect the door but no one has visited.
I am very disappointed at their lack of service and failure to take care of this issue.
Update: After posting this less than favorable review, Steve called me and immediately came out and took the rusting doors, replaced with temporary doors, took the doors for a secondary powder coaing and replaced the doors. He was apologetic for the lack of responsiveness and was committed to making us satisfied. The newly coated door looks good with no imperfections and is installed well.
I am now satisfied with the product but wish I did not have to make the five or six calls and post on Angie's List to get action.
I am very disappointed at their lack of service and failure to take care of this issue.
Update: After posting this less than favorable review, Steve called me and immediately came out and took the rusting doors, replaced with temporary doors, took the doors for a secondary powder coaing and replaced the doors. He was apologetic for the lack of responsiveness and was committed to making us satisfied. The newly coated door looks good with no imperfections and is installed well.
I am now satisfied with the product but wish I did not have to make the five or six calls and post on Angie's List to get action.
Response from CT Cellar Doors
"We apologize for any delays or lack of communication. Customer satisfaction is our highest priority. CT Cellar Doors LLC is not always perfect, but we always stand by our work. That is why we have been in business for years and have an A+ rating with the BBB. We are very happy to hear you are pleased with the finished product. Please let us know if you need anything in the future."
Charles B.
Oct 2014
The door itself is wonderful but the foundation cap they built leaked. They came to repair it once and after awhile it leaked again.
The warranty has run out but I was willing to do what it took to get it resolved.
I made numerous calls to the company and each time I was told someone would get back to me. They never did.
The warranty has run out but I was willing to do what it took to get it resolved.
I made numerous calls to the company and each time I was told someone would get back to me. They never did.
Response from CT Cellar Doors
"All products have warranties. Unfortunately warranties run out and in this particular case the incident exceeded our warranty. This additional work was far past the limits of the warranty."
Michael R.
Jun 2014
unknown
Response from CT Cellar Doors
"Thank you for your business!"
Mary V.
Jun 2014
The people on the other end of the phone were very friendly and helpful. My big complaint is that it took months longer than they promised to show up, and then I had to call repeatedly and beg.
I have no idea what the holdup was.
The men who did the work were very efficient, professional and friendly.
I just wouldn't recommend if unless you have months to kill.
I have no idea what the holdup was.
The men who did the work were very efficient, professional and friendly.
I just wouldn't recommend if unless you have months to kill.
Response from CT Cellar Doors
"Third party vendors on occasion hold up installations beyond our control. We make every effort to inform our Customers of this possibility and our Office Staff is very aware of the importance of keeping the Customer informed. We are happy that in the end you were please with your installation. Occasionally someone may slip through the cracks but we are pleased you had a good outcome. We apologize for any inconvenience."
RAY L.
Apr 2014
A very cheery and professional sounding lady took my call and set an appointment for someone to come out and visit me. The company's representative was actually here about a half hour early, but he called first to ask my permission. I think he did a pretty thorough investigation of my cellar entry. He was polite and let me blab on about what I thought I needed. He pointed out some defects in my door's foundation that needed to be corrected. We discussed the price of that masonry work and the various options on the type and color of the cellar door. I decided to go ahead with the masonry work and with a custom cellar door which would fit my unusual sized foundation better than one of the standard units. It was a bit more expensive than one of the standard sized doors, but it looks like it should last 20 years or more, so its worth doing right. I also bought another option - a powder paint coating. Its a really durable coating that they applied to both the outside and inside of the door. They had a color that matched the shutters on the house pretty close. Paint that do is one chore I'm glad to give up.
The Installer that showed up was neat and got the job done in two days. He explained that he wanted to make sure the cement was dry before finishing the installation. He came back when he said he would and put the new door down and sealed it all up. It looks great and now my basement stays dry when it rains! And we've had some pretty heavy rains lately!
Overall I am very happy with the whole experience. Its really hard to find contractors who do what they say they are going to do, but these guys did. I've already recommended them to a relative.
The Installer that showed up was neat and got the job done in two days. He explained that he wanted to make sure the cement was dry before finishing the installation. He came back when he said he would and put the new door down and sealed it all up. It looks great and now my basement stays dry when it rains! And we've had some pretty heavy rains lately!
Overall I am very happy with the whole experience. Its really hard to find contractors who do what they say they are going to do, but these guys did. I've already recommended them to a relative.
Response from CT Cellar Doors
"Thank you for your business!"
NORA D.
Mar 2014
The old door was very rusted and had come away from the house, so there were large gaps for water and critters to enter. They removed the old door and installed the new one including all the trim to seal it up. We went with the unfinished door and had to paint it, which wasn't a big deal and we saved nearly a grand. The new door looks great, works perfectly and is completely sealed.
Georgianna E.
Oct 2013
They were without a doubt the best company I ever had the pleasure of dealing with.
Response from CT Cellar Doors
"Thank you for your business!"
Darrell T.
May 2013
Below is a letter that I sent to CT Cellar Doors LLC which describes in detail my experience. After filing a complaint with the Better Business Bureau they agreed to the 10% discount that I requested. The window installer did a very nice job of installing the windows however the hassle I had to go through was not worth it. I would not recommend this company to anyone.
On 08/22/2012 I signed a proposal/invoice for three basement windows and one block up window. I immediately gave a check as required for 50% down ($853.46) which was cashed three days later. The approximate completion date was 09/25/2012. I was informed that a week and a half later I would receive a phone call to schedule an appointment to confirm measurements of my windows. Two rescheduled appointments, numerous excuses from office staff, and three weeks later I was finally able to get someone to my house to measure the windows. Another four weeks later, I was finally able to receive an appointment for 10/22/12 for installation of my windows. On 10/18/2012 I am called and informed this date would have to be rescheduled again due to other jobs that were not completed yet. Finally, after having the Director of Operations (Steve Wolff) involved my windows are being installed on 10/24/2012. This is completely unacceptable. The office staff is very unprofessional and does not return phone calls. I have had to reschedule my work week on two separate occasions to make sure I was available, only to have my appointments rescheduled at the last minute. You have wasted my time and money. This is not how a consumer is supposed to be treated. I have filed a formal complaint with the Better Business Bureau, to make sure this does not happen to another consumer who wishes to purchase your product/services. Lastly, I do not believe I should be paying full price for these windows when you are an entire month past the deadline. Therefore to make up for my time and money wasted by your impracticable business ethics, I have taken 10% off the total price that is due. I believe this is more than fair. If you have any questions or concerns, please call me at the number listed below.
On 08/22/2012 I signed a proposal/invoice for three basement windows and one block up window. I immediately gave a check as required for 50% down ($853.46) which was cashed three days later. The approximate completion date was 09/25/2012. I was informed that a week and a half later I would receive a phone call to schedule an appointment to confirm measurements of my windows. Two rescheduled appointments, numerous excuses from office staff, and three weeks later I was finally able to get someone to my house to measure the windows. Another four weeks later, I was finally able to receive an appointment for 10/22/12 for installation of my windows. On 10/18/2012 I am called and informed this date would have to be rescheduled again due to other jobs that were not completed yet. Finally, after having the Director of Operations (Steve Wolff) involved my windows are being installed on 10/24/2012. This is completely unacceptable. The office staff is very unprofessional and does not return phone calls. I have had to reschedule my work week on two separate occasions to make sure I was available, only to have my appointments rescheduled at the last minute. You have wasted my time and money. This is not how a consumer is supposed to be treated. I have filed a formal complaint with the Better Business Bureau, to make sure this does not happen to another consumer who wishes to purchase your product/services. Lastly, I do not believe I should be paying full price for these windows when you are an entire month past the deadline. Therefore to make up for my time and money wasted by your impracticable business ethics, I have taken 10% off the total price that is due. I believe this is more than fair. If you have any questions or concerns, please call me at the number listed below.
Response from CT Cellar Doors
"We apologize for any inconvenience and have used this experience to better train our staff. We believe this is a positive outcome for all parties."
Joyce L.
Apr 2013
They arrived on time, explained what they would do, very pleasant and professional. They cleaned up when they were done and made sure that wood was cut away from the house so that there was no mess.
Jonathan F.
Jul 2012
Cellar door entryway had a crumbling brick foundation and old rotten plywood doors. I called CT Cellar doors as they had done work for a coworker of mine. They came out, measured, advised needed foundation repairs, and gave an estimate for a custom made cellar door to fit my odd-sized opening.
A week or so later the actual person who would do the install came out to remeasure. There was an oddity in the opening and it was decided to change the initial double door to a single door to accommodate the opening.
The door took approximately 6-8 weeks to manufacture, which was told to me in advance. They came out and installed the door over 2 days, first repairing the foundation and then installing the door.
2 days after installation a problem was noted with the latch. The company sent someone out the next day who repaired it.
Overall I am happy with the door. There are a few things I'd change if I were to have thought about the design in advance. I would have a larger opening or have stuck with 2 doors as it seems there is a lot of width to the stairs that is covered by the new door. Getting a washer or dryer in may be tight. Other than that it looks good and works well.
I did expect a bit better quality latch for the price, though.
A week or so later the actual person who would do the install came out to remeasure. There was an oddity in the opening and it was decided to change the initial double door to a single door to accommodate the opening.
The door took approximately 6-8 weeks to manufacture, which was told to me in advance. They came out and installed the door over 2 days, first repairing the foundation and then installing the door.
2 days after installation a problem was noted with the latch. The company sent someone out the next day who repaired it.
Overall I am happy with the door. There are a few things I'd change if I were to have thought about the design in advance. I would have a larger opening or have stuck with 2 doors as it seems there is a lot of width to the stairs that is covered by the new door. Getting a washer or dryer in may be tight. Other than that it looks good and works well.
I did expect a bit better quality latch for the price, though.
Response from CT Cellar Doors
"Thank you for your business!"
Jodi T.
Aug 2011
Ct cellar doors removed and replaced my basement hatchway doors.
In the process they removed a piece of cement along side of the foundation, that appeared to be an addition to accommodate the old doors.
Unfortunately this piece of cement which ran the length of the foundation covered the top of the second row of LARGER cinder blocks. Once removed this exposed the top of the foundation wall. Now I have open cinderblocks which allow any rain to pour into my basement.
The day after they installed the doors I had two inches of water in my basement.
They returned twice to "check" the door but found no problem and only recalked around the door.
I only found the problem after I dug around the foundation and found the exposed cinder blocks.
Ct cellar doors has refused to take any responsibility for this claiming that not masonry work was included in my contract, even though they removed the cement block.
I requested only that they reimburse me to buy cement and have someone repair the work and they have refused.
I even requested that they just pay for the cement and I will do it myself and they refused.
I hired a "professional" to install doors to my basement because I don't have any experience with foundations.
The cap they removed was needed to cover the cinderblock foundation. THEY SHOULD HAVE known that or at least taken SOME responsibility for THEIR mistake. THAT IS WHY I HIRED "PROFESSIONALS"
All I wanted was their acknoledgement of their mistake and a few dollars to cover the expense of refilling the blocks.
THIS COMPANY AND ITS OWNER AND EMPLOYEES ARE UNPROFESSIONAL AND UNTRUSTWORTHY.
DON'T TRUST THEM!!!
In the process they removed a piece of cement along side of the foundation, that appeared to be an addition to accommodate the old doors.
Unfortunately this piece of cement which ran the length of the foundation covered the top of the second row of LARGER cinder blocks. Once removed this exposed the top of the foundation wall. Now I have open cinderblocks which allow any rain to pour into my basement.
The day after they installed the doors I had two inches of water in my basement.
They returned twice to "check" the door but found no problem and only recalked around the door.
I only found the problem after I dug around the foundation and found the exposed cinder blocks.
Ct cellar doors has refused to take any responsibility for this claiming that not masonry work was included in my contract, even though they removed the cement block.
I requested only that they reimburse me to buy cement and have someone repair the work and they have refused.
I even requested that they just pay for the cement and I will do it myself and they refused.
I hired a "professional" to install doors to my basement because I don't have any experience with foundations.
The cap they removed was needed to cover the cinderblock foundation. THEY SHOULD HAVE known that or at least taken SOME responsibility for THEIR mistake. THAT IS WHY I HIRED "PROFESSIONALS"
All I wanted was their acknoledgement of their mistake and a few dollars to cover the expense of refilling the blocks.
THIS COMPANY AND ITS OWNER AND EMPLOYEES ARE UNPROFESSIONAL AND UNTRUSTWORTHY.
DON'T TRUST THEM!!!
Response from CT Cellar Doors
"CT. Cellar Doors stands behind it’s warranties and we always do exactly what we say we will do. On 7/7/11 (member name)’s door was installed. See Item # 1 On 7/11/11 (member name) called stating she wanted speak to someone because she was having a problem with her door. Director of Operations, called her home and cell phone numbers to find out the problem. See Item # 2 On 7/12/11 Director of Operations, sent the original installers John and Casey out to check (member name)'s door. See Item # 3 Installers stated to customer and to the office manager that the problem was in the foundation well below the work we had done. (member name) originally had loose foundation floating around and wanted us to remove, we did no masonry work. Item # 1 & Item # 4 On 8/8/11 (member name) called stating her door was leaking and an official incident report was created since she did not want the original installers to come back out. She wanted someone different. See Item # 2 On 8/12/11 Installer went out to check door. He found nothing and water tested the door. Customer was to keep an eye out. See Item # 5 On 8/15/2011 (member name) called and stated that Installer had been out and he didn’t see anything, she was very unhappy. According to (member name) after he left she looked around and found a piece of cement and she stated that was the problem. Customer was told once again that we only removed the loose foundation she wanted removed and that the problem was well below the work we had done. See Item # 2 At all times (member name) was informed that we would come out and honor our warranty, but her problem in no way was anything that we had done during or because of door installation. It was due to foundation problems well beneath the work we did. (member name) no longer contacted CT Cellar Door."
Steve S.
Mar 2007
All work was done as promised & completed in one day. They were courteous & professional. They cleaned up and removed old windows & doors. I am very satisfied with the results.
Licensing
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FAQ
CT Cellar Doors is currently rated 4.0 overall out of 5.
CT Cellar Doors accepts the following forms of payment: CreditCard
Yes, CT Cellar Doors offers free project estimates.
No, CT Cellar Doors does not offer eco-friendly accreditations.
No, CT Cellar Doors does not offer a senior discount.
No, CT Cellar Doors does not offer emergency services.
Yes, CT Cellar Doors offers warranties.