Get matched with top carpet stretching pros in Lake George, CO

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"OK - not really what I was expecting. That is my issue, I guess."

"We contracted with this company to complete a simple project of finishing the stairs to our basement as well as removing the carpet on the stairs from our main level in our home to the second level of our home and finishing them as well. All with the same existing product (an LVP) already installed on the main floor of our home. The owner, Tiffany, came out and took measurements for the free quote and found the product we needed. On install day, the workers informed us the product we had already paid for (about $1,800.00) was not made to fit the stairs we had. We were given the option to modify each stair (both significantly increasing the labor cost and making them out of code) or find a different product. Then we were informed that there was no way to return the already purchased product as it was no longer produced. Tiffany came to our home, took measurements of what we needed, had us order product that would not fit, and then basically told us we were out the money. There was absolutely no explanation or negotiation and from the onset and I have yet to be able to communicate our frustration with her since she does not call me directly (she communicates through our contractor), her voicemail is full, and she does not respond to text messages. Instead of understanding the product limitations before having us order it, Tiffany blindly chose a product that was useless given the measurements she showed up in person to make. Then, instead of helping us find a suitable compensation other than throwing away money, she left us out to dry and basically told us we were SOL without communicating it. It has been the worst consumer experience I have ever experienced and I have had some difficulties in the past. I have nothing but good things to say about Tiffany’s workers as they were respectful and obviously frustrated with their employer’s mistake. Now I am stuck with unfinished stairs and unusable product taking up space in my garage."