Decorview

The whole process was done in a very timely manner, no hang ups or big surprises.

Work done promptly and professionally.

The stylist brought a large array of samples. She was knowledgeable about the products and helped me make a great selection. She was on time, was professional and was very responsive via email, text and calls.

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The service was fine. I have worked with them twice. 

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They did a very good job. They were very good. I got nice products so they were a little bit higher in price. I didn't really compare them to a lot of other places. They weren't cheap but they had good quality so I guess their prices were good. They came in and made sure everything was fine, and that's important. I had several things done and I think they were priced off separately. I had some that were unusual so they had to custom do them, in terms of the windows' shapes that were different than normal sizes. Their responsiveness was great. Their installer was somebody I knew so that worked out well, and he was very flexible.

They were excellent. We had a really complicated project and they came up with a perfect solution. They were very easy to get a hold of and they were very responsive. We heard back from them right away. They really put a lot of time into it for us. They were great. We were very happy with what they did for us. The type of the material was very high quality. It was good stuff. We've used a lot of contractors for different projects at our house and I can't think of another one that we've been that satisfied with.

They did a good job. They came out last year. Their work was spotless, everything was fine. I would use them again.

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I was very pleased. They came out probably a year ago. They charged about $4,000.  I liked the product. I would definitely use them again.

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 Diana the designer came to my home to figure out the best option for replacing three different sets of window treatments that had worn out. In addition, I wanted some new treatments on windows that had not had anything. We had a lot of ground to cover and Diana was full of good ideas as to what might work in each space, suggesting things that I had not considered which ultimately worked out well. In addition she could clearly explain what differentiated the various Hunter Douglas products and which areas I could save a few pennies on and which were worth the extra resources. Because she asked good questions on the phone before coming, she brought the right samples so I could see how the various options would function...especially the Vignette Modern Roman Shades...I had thought they would look to "new' in our older, more traditional home, but they look perfect.
 She also helped me pick some wonderful fabric for new drapes. She and the installer agreed that my older hardware was still functional and still looked good, so that saved me some pennies as well. I love the new fabrics and they work well with everything we already had in place. The installer was also terrific. He adjusted Diana's original measurements slightly so our new roman shades fit better around our older more traditional molding. They were a great team and we have been really happy with the finished products. I hope it will be another 15 or 20 years before I need to replace them!

They were great because of the turn time, her promptness, her attitude, her knowledege and everything that went with it. She came up with some great ideas  that I would have never thought of and so she did a really good job. I got some really nice blinds. She was easy to work with.

It was for my office- it went well. It was fine and everything turned out great. They were great - showed up on time.

They were just fantastic!

The installer came out a second time to double-check Juli's measurements for each window (smart); and a few weeks later, set up another appointment to install the shades. They were prompt, courteous and did a great job.

Pamela helped us choose colors and sizes.  We wanted wood blinds for our kitchen window and bay window in the kitchen and she pointed out that we needed the smaller slats due to our bay window's fit.  We felt the price was good for getting Hunter Douglas.  Every step went perfect.  The installer was wonderful and spent time showing us how to use the up/down feature on our blinds properly.  They all look beautiful.  In all, we did a bay window and a large window in our living room, a bay window and window above our sink in the kitchen, and a window in our family room.  They also matched a valance to the family room blinds on our slider.  We are very pleased and would recommend them to anyone.

Excellent! I used Costco to purchase the window dressings and saved about 40%. Linda DeFault is an excellent designer and was very helpful and patient to help me choose the right product for each window. I highly recommend Custom Decorators!

Normally, I'm not one to complain. In fact,  I'm much more apt to give praise.  However, my experience with Custom Decorators moves me to warn those who are looking for a designer or shopping for window treatments / carpet at COSTCO to avoid using the services of Custom Decorators. I've gone through COSTCO many times for home services and have always been pleased with the results and the responsiveness of the contractors. Not this time. Custom Decorators has failed my minimum expectations. Promises made by this company were not fulfilled. More frustrating was their lack of response to my emails, phone calls. Surprised, since the Company's pledge is  "We are committed to delivering the finest custom carpet for your home and guarantee excellent service from start to finish"
My initial experience with Custom Decorators was with the design consultant. He provided samples, gave suggestions, ran through the company's commitment to a high level of customer service and provided a booklet with various service promises pledged by the company. During the consultation I asked for a specific type of edging hardware and seam placement. Other than an extra charge for the edging, he said that both requests would not be a problem. I chose the carpet and that was that until the day of install.
Carpet installation:
1) The crew of 2 showed up late without calling to let me know they'd be late. Not good when the Company's first installation promise is " We will arrive within the scheduled installation time and call you in advance if we are delayed.".
2) The seam was placed in a spot other than what was agreed upon.
3) The edging that I paid extra for was not installed.
4) Communicating with the installers was nearly impossible since they spoke very little English.
5) Installers appeared to have no knowledge of the specifications agreed upon during my consultation.
6) Discovered areas of uneven carpet cuts 
6) Sharp loose staples still remain in my new carpet. I still find them with my bare feet even after vacuuming several times.
After the install, I respectfully emailed Custom Decorators with my issues. I received no reply. I called several days later and spoke to a customer service representative who assured me that I'd receive a call within 24 to 48 hours. After 8 days of waiting for the phone call, I called back. That was yesterday. Spoke to another rep and he assured me that someone would be contacting me that day. As of now....Nothing.
Warning to others...Don't believe Custom Decorators statement in guaranteeing excellent service from start to finish one. They make many promises but they don't deliver. I can't believe that COSTCO continues to use Custom Decorators as a contractor, since It appears as if I'm not the only one that has reviewed this company unfavorably. The only thing I can do now is contact COSTCO to convey my thoughts on Custom Decorators.

My first experience during the measuring / shopping phase was good, however I heard that another company (WESSCO) was great and had talked to them once, but had a friend who had just been there and at her urging, gave them a call after I had the quote and measurements from Custom Decorators.  Up until that point all was good and I had planned on going with Custom decorators, as the lady was helpful and had been very responsive -  initially. I found out that Custom Decorators wasn't all they were spouting as far as customer service and CERTAINLY weren't living up to my expectations and experience with COSTCO.  I honestly can't believe they still have a COSTCO contract....So being a Good Human, I called my rep back and left her a message before she came back to my house so I didn't waster her time and told her I had got a better price with WESSCO ( ~20% difference on the total, which took into account installation) and she literally WENT OFF ON ME FOR OVER 5 MINUTES! She wasn't going to price adjust / match, she kept telling me how her time was "worth something and I needed to think about that..."  Well, I did, and I am NEVER CALLING THESE PEOPLE AGAIN! The nerve of her - this is a business, and if she wants my business she had to wheel and deal a little.  I wasn't going to just pay sticker price and remain an uninformed consumer.  She gave me a lot to think about, and I'll think about that while I am writing my check to WESSCO blinds for their better price and same warranty.  Also I was not getting with Custom Decorators: price match, sale pricing, cash/check pricing., and the flexibility to install myself.  ALL these things I did get with WESSCO!  Skip this company - they are HORRIBLE!

We had all the windows and a door replace in our home and needed new shades for all. We decided to order shades through Costco.  Custom Decorators is the contractor Costco uses for orders and installation.  The sales rep from CD came to the house to show us the window coverings they carried.  She was professional, courteous and fairly knowledgeable about the product lines.   We settle on HunterDouglas Applause shades for the windows and door and she wrote up the order.  Delivery took 6 weeks as promised. 

When the shades arrived at CD, they called and scheduled an appointment for installation.  Justin was the installer that came to the house to install the shades.   After some discussion, we agreed on a ¾? setback for all window shades and Justin began the installation process.  There were 22 windows and 1 door, and it took him 3 hours to install all the shades.   After he finished, I took a quick look and the shades looked great.  However, after Justin left I noticed one shade did not hang straight.  I got looking at it and found the setback on one side of the shade was 1? and the other side was 1.5 ?.  We had agreed on ¾? both sides.  I then checked the other windows and found 2 shades were done correctly, the other 20 were hung incorrectly.  The setbacks varied from 1.25? to 2?.  I fixed 18 of the shades myself as it was fairly simple to drill new holes and adjust the brackets.   The other 3 windows have round tops with two shades each and are difficult to install correctly.  On one of these windows the setback was 1.25? on one side, 1.75? on the other, and 3? at the top.   It was these 3 windows that prompted me to go with the installation service in the first place.  I decided to leave the 3 windows along and have CD fix the shades. 

I next inspected the shade installed on our new exterior door.  While it was hanging correctly, I did notice an extra hole drilled in the door where Justin had apparently measured incorrectly for one of the shade brackets.  Nice! 

I contacted the sales rep and expressed my dissatisfaction for the quality of work performed.  I also complained about their labor cost.  I paid $510.00 to install the shades which include a $75.00 dollar travel charge.  It took Justin 3 hours to do the job, that?s $145.00 per hour.  (I think that cost per hour is way out of line for installing window coverings.)  But if I have to pay that rate, I expect exceptional precision workmanship and what I got was poor at best.  The sale rep indicated Justin would come back out and fix the shades on the 3 round top windows. 

A few weeks later, Justin was back to fix the 3 round top window shades.   After he was done, the shades were straight and had the proper setback.  However, one shade was mounted too high and hit the window frame.  Also, there were so many holes in the window frames from moving the mounting brackets they look like Swiss cheese.  I decided enough is enough.  I sent Justin on his way and pulled down the shades, patched all the holes, repainted the window frames, and re-hung the shades myself.  

The bottom line is Customer Decorators does very poor work and doesn?t seem to care.  I would not use them again and I would not recommend them to anyone.  

In addition to this post, I called Costco?s headquarters told them the story and recommended they find another contractor for window coverings.

Workers arrived on time the day the installations were scheduled.
They removed the old carpeting (included in the price) and cleaned up the mess and carried everything away with them.
Jobs were completed in about an hour and a half for each room.

The experience was unbelievably unprofessional. We surmise it was a bad sales rep (Karen), plus a system that didn't catch that this person was a complete whack job. We canceled the order before it arrived after a four-month delay. We got our money back -- and reasonably quickly too -- but this probably happened only because it was an order placed through Costco. (Thank god for them.) Here are the details of what happened.

Nothing happened after we placed the order. We were told it would take six weeks for the order to show up. We heard nothing, then called at that time. The sales rep (Karen) said it should show up the next week and she would call us. The next week, nothing happened and she didn't call us. We called once two months had passed (since placing the order). We got her voicemail and left a message. Heard nothing. Left another message (or maybe it was two). Finally, after a week or two, she called back and said she couldn't get the message because she had dropped her cell phone in the ocean while vacationing at the Oregon coast the prior weekend. She said the order was being shipped from North Carolina, and that she would call is in two or three days. Nothing happened. We called a week later, and couldn't reach her. Finally, I noticed in the fine print that it was Custom Decorators who was the vendor. My wife called their office and was told that they couldn't find us in their system and that no order had been placed. This was about 3.5 months after we had (1) placed the order with Karen, and (2) on that same day paid in full with the Costco American Express card (because she told us that Costco requires full payment up-front). Also, we had already paid the Am Xpress bill in full. How it got into Am Xpress without every showing up at Custom Decorators is still a mystery, but it appears that the sales rep (Karen) (can you tell I'm not a big fan of her?) never handed the paperwork to the people in her shop who place the order -- though that makes no sense when you think about the fact that we got billed for it. Or, perhaps the shop can't keep track of its paperwork. Or maybe Costco screwed up. I don't know. Whatever the case is, it's obvious that this company -- whether at the individual level (the sales rep) or the business / corporate level (the folks in the office) -- does not have its act together at all. The only reason I did not give an F was because I got my money back quickly (thanks likely to Costco, rather than this outfit).