Get matched with top appliance repair pros in La Salle, CO

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive. "

"We got the dishwasher running."

"Fast, friendly, effective service!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Horrible customer service. Left a message and two online requests for a call back during the week. Did get back to me on a Saturday and charged a lot to come and attempt to fix my air. Was happy to see them (95 degrees)so I had no issue paying the exorbitant weekend fees during the first visit on Saturday. ( note this company advertises 7 days a week but omits reference to weekend costs on their marketing materials). Technician showed up and worked on our issue while multitasking others issues on the phone during our service but felt he had the fix…9 pm that evening our system froze up again and I made a call for help! The technician called me back and said he would come back on Sunday to “warranty” repair the unit. (Tech Dominik was very nice and was professional) I mentioned that if they were going to charge me the exorbitant rates again I would wait until Monday for service. I was told they were too busy and the next week didnt look good as they were so swamped. No choice…Warranty work, but have to pay extra? Tech came back out on Sunday…I had to cancel plans with family because this rework/diag couldnt be done during the week. Tech was here for a couple of hours and I had hoped that because of the company not fixing the first time and having to cut my weekend plan short the nice thing to do would be to not charge, at the least, all of the 1.5 rate. Spoke with an “ego” from the office (Will in dispatch) as I mentioned to the tech that I would appreciate a call from his boss…didnt have the courtesy to phone me but he did want to lecture me on the techs own speaker phone. What a horrible tactic. Rude and unprofessional. Long story short…use another company that respects its customers. Lots of great companies out there that would be appreciative of your business ! Lost me as a customer…will be forwarding complaint to all that are willing to listen and to the BBB and Trane."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Listen to the other reviews. These people are con artists. I?m in tears after speaking with Kristy at Mr. Appliance. We were misdiagnosed three separate times on our dishwasher. Each time we were told it was an ?easy fix? we could do ourselves. Every diagnosis was wrong, every repair they suggested was pointless, and they still charged us $160. We should have known when the plumber they supposedly partner with even says he refuses to recommend them because they are so bad. When we asked for someone qualified to finally diagnose it correctly, Kristy said we?d have to pay the $160 again?because my husband followed the instructions their tech gave him. How does that make any sense? We trusted their technician. We were misdiagnosed three times. And somehow we?re expected to pay for their mistakes twice and trust they?ll finally send someone competent? Kristy?s behavior was unbelievable. She was rude and dismissive. No empathy. No accountability. Just attitude. She said it was the own"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"