Get matched with top small appliance repair technicians in Waterford, CA

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive. "

"Very good service"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Great. Was very pleased. Liberty appliance was responsive, prompt, and courteous. Will definitely use them again. Since all of my new Samsung appliances have been having issues, I'm sure I will need their services again!!"

"i first needed base molding in the guest bath and kitchen. they did this work and it was beautiful. also needed texture on one wall redone. they contracted that work to aderholt drywall and it was exceptional. to have that work done, i waited five months because they were "busy". the total duration of that work was 1.25 days. seven months after that work was done, i still did not have an estimate for replacing the flooring in my entire house, or any of the other whole house remodel i wanted to do. i went in twice and selected materials. i called several times asking for estimates and a time frame to begin replacing my floors, but they never responded. it had now been one full year without any estimates for my projects, no time frame, nobody interested at all. i don't know what happened to this company. at first, everybody was very pleasant to communicate with. did they have me mixed up with somebody else for whom they did not want to work? had they changed owners? i recently went in to their store to ask about a product, and they behaved as if it was a ridiculous inconvenience for anybody to ask about their products and services. they promised to call me with the information i needed but, of course, they never did. also, somebody should remind the women behind the desk that, even if you're whispering, people in the store can hear what you're saying. if it isn't nice, you should probably wait until people are not in the store. overall, i have to give this company a score of one star because of their terrible customer service skills, non-existent follow-up, and general disinterest in their customers. if you're not interested in a job, at the very least you should let the customer know so they can move on."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Hiring CC electric was a really great experience. They were professional,knowledgeable and reassuring. Chris made the whole process stress free. 10/10 would recommend!!"