Get matched with top pool and spa technicians in Thousand Oaks, CA

"I have interviewed a few contractors. I clicked with Noe because it was clear to me that he knows what he is doing, and he looked like a good character person, with integrity and also modesty. The cost of the job was a fair one. I am extremely pleased with the job done. Noe's team is very qualified, they know what to do, and they find pride in doing it very well. They are courteous and hard working. The job took two weeks. My major problem were the big cracks. To fix them, they broke the concrete to go to the rebars and refilled with concrete. Noe was working together with his two people. They also installed new drains and connected them with a new skimmer. New tiles were put. Also they changed the copper plumbing, creating three new return lines, and put deck o seal around the pool. Noe is very thrustful and accommodating person, whatever he does he wants to be perfect, and the customer to be satisfied. The pool looks like new with the fiberglass and the new tiles. He gave us a 15 years warranty. I would gladly recommend Noe to whoever needs to fix their pool. Ours is now a jewel due to Noe's expertise and work well done."

"Great work from Luis! He goes above and beyond. My pool and spa are working great!"

"I've been working with Kraken Pool Services for a few years now, and my pool has never looked better! (Crystal clear!) The team is extremely reliable, and they always do an excellent job. I've had others pool cleaning services in the past, but none have compared to Kraken. Krakenâ s as always being on time, and they don't let any weather conditions stop them from doing their job. Compare to others that never show up when itâ s raining or are the condition. As a member of the military unit, I sometimes have to leave for extended periods of time. But Kraken has never failed me. They keep me updated with clear reports and pictures of their work each time. Their communication is top-notch, and I appreciate their professionalism. If you're not using Kraken Pool Services, you're missing out. I highly recommend them, and I'm sure you'll be impressed with their work. Just tell Todd, the owner, that you saw â the touristâ review and want to give them a try. Trust me, you won't regret it!""

"Started job by installing a new check valve to fix leak. Job remains untested because pool tech never returned to start pump. Sent pool cleaner 2 days later to clean pool. He reset timer on pump which never came started. Communicated that pump restart was a failure. Left 2 urgent phone messages and 2 texts but never heard from company again."

"After 20 years our pool and equipment were in dire need of rehabilitation. Our pool pump and filter went out in the same week, and we knew it was going to be expensive, so we decided to have the pool redone at the same time it desperately needed it. We had several contractors out to give us a bid, and Sanchez pools were the most punctual, professional, and honest of all the contractors we had out to the house. Thinking I would save myself a few bucks, we gave Sanchez Pools the remodel of the pool and I decided I would piecemeal the pool equipment from Craigslist. I found and bought a new pump, filter, found a cheap installer, and thought I was all set. To keep this short-winded I'll skip the bulk of the drama that unfolded and fast forward a bit. The Craigslist effort turned into a total nightmare. I ended up paying thousands and a month later the pool equipment was still not installed or functioning properly. Granted Sanchez pools were on top of the pool remodel, they were just about done, and I still don't have functioning pool equipment. I swallowed my pride, called Sanchez Pools, and told them what I had done after not giving them the work in the first place. Rather than getting the "I told you So" Kim showed up the same day, gave me a quote to replace all the equipment (for the 2nd time in 30 days) I gave her the go-ahead, and at this point the pool is complete and the new plaster is waiting for water (not recommended) Granted, I was not on the schedule, and equipment is tough to get a hold of now for the entire construction industry. Plaster needs water soon after installation, so I made my problem Kimâ s problem. She could have taken a shot at me, and I deserved it, but instead she jumped into action. Within 48 hours all new equipment was installed, Filter, Pump motor, heater, and all the wiring/plumbing that goes with it, the pool was now filling with water, and I was the lucky guy that got to pay twice for equipment and installation. Had I just let Sanchez Pools do their thing in the first place it would have saved a ton of time, energy, headaches, and cash. The team at Sanchez Pools are thoughtful, considerate, punctual, knowledgeable, professional, reasonable, and all this in a market where you can cherry-pick your customers, charge a premium, and don't need to deal with major nightmare customers like ME. First, I would like to say thank you to Kim and the whole team at Sanchez Pools. You really went above and beyond the call of duty. We were so fortunate to have you on our job. It could have gone bad a dozen different ways, but you guys are just a class act period. My advice while scrolling through potential contractors to choose for your pool project. I've already done the legwork, had 5 bids, tried to save a few bucks by piecemealing the project, and at the end of the day, I could have had it ALL done in one single call and saved thousands. Call the folks at Sanchez Pools, and rest easy knowing you are in good hands. I would like to add that they are not friends/family, nor they did not ask me to write a review they just earned it, plain and simple."

"Friendly, and shows up on time. Just started this month, but so far excellent."

"Wish I could receive this kind of customer service from all companies!! Professional, courteous, dependable, easy to work with. He replied to my repair request in a very timely manner. His prices were very reasonable. After the diagnostic, he ordered the needed parts and had my spa repaired within just a few days. So pleased I am now having his business maintain the chemicals in our spa. Very down to earth and easy to work with. Highly recommend him!!"

"Sandy and his excellent crew of craftsmen did a fantastic job. We re did the entire 1967 pool and deck. The crew was always very polite, neat, and on schedule. Sandy was always accessible. And at the end, if something wasn't quite right he'd have someone there the next day to fix it. No grumbling - a great team!"

"We have experienced very inconsistent service at the Pasadena location. The service personnel have been changed four times within the past year, and each transition caused delays as new staff took time to get up to speed. Additionally, one of the two pools has not been properly maintained for several weeks."